I had never used Thumbtack before I had my excellent experience with Great Scot Cleaning Systems. I had just stumbled across Thumbtack on the Internet, and nobody I knew had used it. So I took a chance. I posted my wants and within an hour several people had responded, with estimates.
Great Scot Cleaning went one step beyond -- they not only sent me a quote very quickly, but Mr. Scott the owner called me within two hours of sending that estimate. That's a go-getter in my book! I was immediately impressed, even though his quote happened to be the highest of all I received.
But that was okay too. I knew the scope of what had to be done in cleaning my rugs, and I had my suspicions that the lower quotes were frankly too low for what the job would take. I had explained that it was my first time getting my rugs cleaned when I put in my request, and I hoped that would indicate that I am not a regular cleaner of rugs. I was clueless, but not clueless enough to think you could clean five room dirt cheap (to use a pun).
So after I spoke with Mr. Scott on the phone, I made an appointment to have them come in. I liked everything about them so far.
They showed up on time on the date arranged. Mr. Scott himself came with some heavy-duty cleaning equipment and two young men whom he supervised throughout the time they were at my house. I felt very good also knowing that "the boss" was on the job overlooking everything. After they cleaned each room, they asked me to look at it, showed me the dirty water so I could see what had been picked up, and did all of this with unfailing politeness.
I asked for another room on the spot, and they were able to do that also, adding a very fair price for the additional room and doing a great job.
I would have them back in a heartbeat! In fact I am hoping to have them back when I am ready to get my upstairs rugs cleaned.
Thank you, Great Scot Cleaning Systems and Thumbtack.