I live out of the state and my mom lives by herself. One day around early afternoon last week she called me in a panic mood and told me her water heater tank was leaking badly and her entire first floor was flooded. An old lady, who has no knowledge of anything about water heater tank, live by herself; no matter which way I looked at this situation, I heard cha-ching, cha-ching! I went on Thumbtack right away as I had some good experience with Thumbtack recently for my own place. Tony responded in about 10 mins, and after reading the reviews, I contacted him immediately. His schedule was full that day. Despite I told him we probably can wait until the next day, he told me if we were ok, he would be there around 8:00PM same day as gas water heater leaking is dangerous. Tony showed up later than 8, but I think it's understandable as he was far. After checking out the leak, he told my mom the water tank needed to be replaced, and he could be there next day same time. I confirmed with my mom, she said she saw where was leaking and a replacement was a good option. Tony went out and bought my mom a new tank next day, and then went back to install it for her at a very, very reasonable price. There was a little miscommunication which is understandable as my mom doesn't speak English as the first language, and they two settled that issue. Overall, both mom and I are very satisfied with Tony's work.