My total experience with Eric was great. After having too many "clueless fingers" in my systems, I contact Eric. He responded within a couple of hours from my call. I had signal issues with my wireless router and our desktop and Ipad just did not get any signal strength from our existing router. Eric took the time to trouble shoot our entire system(s) and found that current router was much too weak to transmit through three stories of my home, hence the desk top in the basement office suffered. He had a replacement router with him, he configured it, and properly set up all our computers. He also found that one of my past repair persons had installed the capability to log into our system unannounced, a very troubling find. He cut that connection. His price was right, and he did not over charge me for the new router. He was professional, savvy and very gracious. We will use his services again for sure.