Smith's Piano Craft - Chris Smith, Piano Tuner/Technician

York, PA

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About this pro

How does your service stand out?

I present a highly comprehensive list of piano tuning and repair services and offer my services to the communities of south central Pennsylvania, the greater Baltimore, Washington, D.C. and parts of Virginia. My rates are affordable without compromising quality and integrity. I work with everyone and on all types of pianos. Whether you have children, play yourself at home, a school, church, university, or performing venue, i offer the highest level service at reasonable costs. I love working on pianos and enjoy bringing old, neglected pianos back into good playing condition and keeping top notch pianos in peak performance for regular players. I will treat your piano as if it were my own. I realize a piano is an investment in your future and I will maintain it to the highest level possible without breaking your bank.

What do you enjoy about the work you do?

I love to travel and meet people. . .I and love pianos. . .and that is why I offer my piano services to a large area. I want the general public and music communities to have a quality choice in hiring their piano tuner/technician and not be limited to one local choice. I enjoy working on old neglected pianos, as well as top quality concert level pianos. I work on all types of pianos and wont turn down your work request just because your piano might be a challenging spinet or old upright.
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Location

York, PA 17403

Background check

Complete

Years in business

9

Number of employees

1

Times hired on Thumbtack

192

Reviews

92 Reviews
  • David D. Jun 22, 2017
    Piano Tuning
    Verified Review
    Chris was very professional and very easy going. Will plan to use him for our next tune up.
  • Nancy G. Jun 1, 2017
    Thanks, Chris, for your work...Mother and I played the piano last evening and so enjoyed the fact that it is again 'in tune'.
  • Shinta V. May 2, 2017
    Piano Tuning
    Verified Review
    Great job
    Chris did a great job. Communication is clear and prompt. He knows what he is doing.
  • Amitabh B. May 1, 2017
    Thanks Chris!
    Chris' attention to detail is exemplary. I would recommend Chris for tuning, voicing and regulation to any one in a heartbeat.
    Chris S. May 1, 2017

    Thank you so much, i enjoyed working on your piano very much and look forward to doing so again in the future!

  • Mary E. Apr 29, 2017
    So happy with the sound of my piano!! I've been playing most of the morning. It's been so long since it was tuned, I worried that it might be a lost cause, but as my husband and I listened while Chris worked, we could beautiful sounds returning. Also learned how different locations can affect a piano. And the price was lower than we expected.
  • Melinda N. Apr 28, 2017
    Piano Tuning
    Verified Review
    Chris was very nice and did a great job!
  • Jade C. Apr 22, 2017
    Piano Tuning
    Verified Review Updated
    Unreliable, inconsiderate, never showed up
    Update: I did respond right away to Chris's offer to come back, but my messages may not have been delivered. We are working with thumbtack to resolve it. Chris is unreliable and came across as somewhat rude. I set up an appointment with Chris for between 12-1:00 pm to get my church's piano tuned before my grandmother's funeral. He texted me at 11:30am saying he had left after waiting for 30 min and no one was there (because he wasn't supposed to be there for an hour still!! And why did he leave before contacting me? I could have been there in 5 min) we then rescheduled for late afternoon/early evening of the next day and I made sure there was someone at the church from 11:30am to 6:30pm and he never showed up. I tried texting and calling him and got no response. This was unprofessional in the extreme. If he would have told me he couldn't make it, or even that he didn't want to tune the piano, I would have had time to get someone else to come and tune it before my grandmother's funeral. As it is, we will have a horribly out of tune piano and no hope of getting it tuned in time. I am very disappointed with Chris' service.
  • Verified Review Original
    Unreliable, inconsiderate, never showed up
    Chris is unreliable and came across as somewhat rude. I set up an appointment with Chris for between 12-1:00 pm to get my church's piano tuned before my grandmother's funeral. He texted me at 11:30am saying he had left after waiting for 30 min and no one was there (because he wasn't supposed to be there for an hour still!! And why did he leave before contacting me? I could have been there in 5 min) we then rescheduled for late afternoon/early evening of the next day and I made sure there was someone at the church from 11:30am to 6:30pm and he never showed up. I tried texting and calling him and got no response. This was unprofessional in the extreme. If he would have told me he couldn't make it, or even that he didn't want to tune the piano, I would have had time to get someone else to come and tune it before my grandmother's funeral. As it is, we will have a horribly out of tune piano and no hope of getting it tuned in time. I am very disappointed with Chris' service.
    Chris S. Apr 22, 2017

    Jade, I arrived and no one was at the church. I offered to come back friday evening and This for customer never got back to me. This

  • Leah P. Apr 18, 2017
    Piano Tuning
    Verified Review
    Piano tuning
    On time...actually texted and asked to come early which was perfect. He was courteous, knew about my piano and did a very thorough job. Very pleased.
  • Kathy B. Apr 9, 2017
    Excellent technician
    Not only did Chris provide a detailed evaluation of my piano, he educated me as well about problem-prone areas and overall instrument performance. I enjoyed meeting Chris and talking with him as he worked.
  • Pam F. Apr 8, 2017
    Great Job
    Thanks, Chris, for the time and expertise in bringing my piano back to good sound!
  • Gary L. Mar 31, 2017
    Good Job
    My piano was in dire need of tuning and m extremely happy with Chris's work. Definitely will use him for future tunings (twice a year)
  • Jennifer G. Mar 30, 2017
    Piano Tuning
    Verified Review Updated
    Highly recommended!
    Knowledgeable technician! Beautiful work!
  • Verified Review Original
    Highly recommended!
    Knowledgeable technician! Beautiful work!
  • Elizabeth L. Mar 25, 2017
    Piano Tuning
    Verified Review
    Good, thorough, and patient.
    We would highly recommend Chris. We had a lot of questions about our new-to-us piano, and he patiently answered all of our questions, and then some. Not to mention how much better the piano sounds now. He also took the time to clean some debris out of various parts of the piano, and tighten up the bench legs.
  • Douglas P. Mar 24, 2017
    Piano Tuning
    Verified Review
    Chris Smith Is A Great Piano Tuner
    Chris was very friendly and professional. He did an excellent job tuning our piano and told us a lot about our piano. I definitely recommend his services to anyone needing an excellent piano tuner.
  • Matt S. Mar 13, 2017
    Piano Tuning
    Verified Review
    Excellent Experience!
    Chris, showed up to my house around 1:30pm on a Sunday no less and completed a full tuning of my GulBrausen Spinet Piano. My piano had not been tuned over 10plus years. Chris completely brought back the original sound of my piano also while entertaining my 5 and 2 year. He was very professional and knowledgeable about piano tuning. Chris held on a detailed conversation with me and my kids while he explained the uniqueness of my piano (built in 1955). Chris did not get irritated or answer questions fast to blow me off. He was very considerate and took his time to explain everything that he was doing and what I wanted know. If anyone is looking to have their piano tuned Chris Smith is your guy. He was professional , knowledgeable and on time. I could ask for nothing else. Also, very reasonable pricing. 3/12/17
  • Terri M. Mar 12, 2017
    Piano Tuning
    Verified Review
    Great Experience!
    Chris was professional and thorough. He educated us on the care of our piano and answered our many questions. We will definitely have him back again.
  • Reyna A. Mar 11, 2017
    Excellent work!!
    Thank you Chris for your meticulous work, our piano sounds great. We are very satisfied with the quality of your work and we won't hesitate to refer you to anybody. The Andrade's
  • Ray H. Mar 11, 2017
    Piano Tuning
    Verified Review
    Smith's Piano Craft: worth every penny.
    Chris Smith is a wonderful piano tuner because he is polite and professional, shares his knowledge when asked, communicates very well about plans, and does a good job tuning and repairing. He made the old piano that I acquired sing once more. I hope to work with him for a long time.
  • Barry E. Mar 10, 2017
    Piano Tuning
    Verified Review
    Great piano tuner
    Excellent job and also very nice and accommodating. Highly recommended!
  • Robbie N. Mar 3, 2017
    Great service and very nice to talk to
    Chris was very professional and was very nice to talk to. Any questions I had were answered and I enjoyed talking with him. I had a wonderful experience and would absolutely recommend his services to anyone.
  • Linda M. Feb 22, 2017
    Excellent!
    Service was excellent.....the piano sounds wonderful!!! I would/will recommend him to EVERYONE!!!!!
  • Matt V. Feb 15, 2017
    Extremely talented and professional
    Chris was great! Our piano sounds great and he was very professional. I've recommended him to several others.
  • Kristen C. Feb 7, 2017
    Piano Tuning
    Verified Review
    Great proficient Service!
    Wonderful tuner. Knowledgeable and a great price. Will be using him for all future tunings! Puppy friendly too!
  • Maria S. Feb 5, 2017
    Piano Tuning
    Verified Review
    Top-Notch service and price
    Fantastic service on our antique piano and equally excellent pricing. A definite keeper!
  • AnnaMaria J. Feb 2, 2017
    Piano Tuning
    Verified Review
    Highly recommended
    Chris was entirely professional and our very old, neglected piano now sounds amazing. We've very happy with his service and would recommend him highly to anyone looking for a great piano tuner.
  • Sandra T. Jan 30, 2017
    Piano Tuning
    Verified Review
    Highly Recommended
    I highly recommend Chris Smith, Piano Tuner. He arrived early and worked straight through the appointment without pause. He offered valuable advice on the care/maintenance of my piano. Very knowledgeable, courteous, tenacious. Clearly a 5 star operation.
  • Sandra N. Jan 24, 2017
    Piano Tuning
    Verified Review
    Great Job!
    Chris was very professional and courteous. Did the work well. I would highly recommend!!
  • Tamara A. Jan 19, 2017
    Piano Tuning
    Verified Review
    Professional and knowledgeable
    Chris was professional,generous with his time and knowledge, and honored the amount he quoted for the tuning. I couldn't have asked for more.
  • Bill G. Jan 18, 2017
    Piano Tuning
    Verified Review
    don't count on him keeping appointments.
    I'm sure life is hard for all of us. But after setting up two different appointments, several contact attempts, emails, texts, and phone calls, he still did not come to our home. He may well be a good technician, but we just don't know...
    Chris S. Jan 18, 2017

    Bill, I understand your frustration. As a father of 4, occasionally we have a child home sick from school, etc. My attempt to reschedule was not responded to, so I assumed you had lost any interest in working with me. You mention you made several attempts via email, text, and by phone to contact me; however, we have no records. If this was an oversight on our behalf I do apologize. I did email you prior to responding here and I am available tomorrow or Friday to service your piano if you would still like to work with us. Best Well, Chris

  • Summer P. Jan 10, 2017
    Piano Tuning
    Verified Review
    Fantastic piano service!
    Chris was fantastic! I have an older piano that needed quite a bit of work. He was very responsive to my inquiry, the price was extremely reasonable, and his service was wonderful! The piano sounds great! I spend an hour plunking around on it right after he finished. I recommended him to my parents and will definitely be using his services again in the future!
  • Aj O. Jan 10, 2017
    Piano Tuning
    Verified Review
    Missing in action
    From the beginning, I stressed how important it was to get a piano tuner ASAP. Though assuring me he could do so, it took a lot of effort to secure a date/time in the first place. Then, the day of the appointment (after I waited all day at home), he texted and claimed he was rear ended. He offered to reschedule or refer me to another tuner. I accepted his offer--asking when he was next available. He gave absolute minimal effort to reschedule and never suggested other tuners. It has now been 3 days since the original appointment, and he hasn't bothered to close the loop.
    Chris S. Jan 10, 2017

    AJ, I do apologize for your experience. Upon your original request, i did offer you my first available, which was Saturday the 7th of January. Unfortunately i did have to cancel that due to a family matter. On Sunday I offered to make Monday daytime available; however, that time did not work on your end. The next two days were full work days and I did not have a chance to run any additional dates and times by you, for that i do apologize. As per a message I sent this evening, i would be happy to refer you to another local piano tuner or give you a few more date and time options. Again, i do apologize for this less than ideal experience. Take care, Chris

  • John M. Dec 16, 2016
    Piano Tuning
    Verified Review
    Excellent and timely service
    Chris did a very thorough job. He explained what he did and the piano sounds great. He is very courteous and a true professional.
  • Wayne T. Dec 13, 2016
    Piano Tuning
    Verified Review
    Excellent Piano Technician
    This was my first time having Chris tune my piano. Chris is an excellent technician. He is very methodical in his work and extremely personal. You can tell this is his life's passion. I will continue to use him to tune my little old spinet.
  • Clara C. Dec 8, 2016
    Piano Tuning
    Verified Review
    Super Piano Tuner / Technician
    Mr. Smith communicated well via text as I requested. He was on time, and ready to work. He listened to my hopes about my piano, assessed what he could do. He FIXED everything. I appreciated his easy going professional personality. Clara
  • John J. Dec 7, 2016
    Piano Tuning
    Verified Review
    Chris Smith was excellent
    Chris was prompt, professional and skilled. We will definitely ask him to return next year
  • Lea G. Nov 27, 2016
    Piano Tuning
    Verified Review
    Review of Chris Smith's work
    Ordered part needed to repair a key, then never got back in touch with me. Scheduling with him initially was ridiculous back and forth nonsense. He mostly tuned by ear & when I pointed out the lower keys were still out he said he'd retune it when he returned soon with needed part for key repair. Within a month his temporary repair of key broke. It's been 2.5 months since he was here. He put the piano back together and after he left I realized I couldn't open and shut the lid to the piano and had to take it apart and put it back together again. not at all what I expected for the price.
    Chris S. Nov 28, 2016

    Lea, i've had the part in for over a month and never heard back when i left you several email messages and a phone call. I gave up trying to reach you. The lid of your piano clicks into place by a spring clip, used on most pianos, and they are always quite tight. I recall us talking about this when i was there the first time. I was at your home for over 3 hrs the first time and only charged you $165, well below the average cost for a tuning and labor time. Our initial appt was set if i had time left in the day (this was on short notice trying to accommodate your request) I have 4 children and a wife who has MS and that was the reason for cancelling the appt once we actually set one in stone. I try my best to please everyone but when a person has no sense of understanding my personal obligations to my family and then leave a review like this which just isnt true it really saddens me. Sorry i wasnt able to meet your expectations.

  • Jim G. Nov 23, 2016
    Piano Tuning
    Verified Review
    Disappointed
    Chris committed to and then missed three appointments In the end Piano was never tuned. I have to start all over with someone else. Very poor communication and customer service.
    Chris S. Nov 23, 2016

    Jim, i understand your frustration. For the record though, i did cancel our first appointment on Nov 17 because I had an illness is my family, and my family comes first. We have 4 children. Between the rescheduling attempts over the days following, my rescheduling offers and your responses crossed via thumbtack emails, we set up an appt for Nov 21. That day, i informed you i was running behind schedule, Your reply indicated a lack of understanding thus I decided to pass on your job. I even went as far as explaining my wife has multiple sclerosis and her condition also calls my day short at times. Sorry for cancelling the first time, i understand everyone has a schedule, but my family comes first.

  • Thomas P. Nov 20, 2016
    Piano Tuning
    Verified Review
    Very Happy
    Chris did a wonderful job with our piano. I would recommend him to anyone.
  • Richard E. Nov 11, 2016
    Piano Tuning
    Verified Review
    Very nice and knowledgeable
    Chris was very nice and very knowledgeable of old pianos. I will definitely use his services in the future.
  • Peter C. Nov 6, 2016
    Piano Tuning
    Verified Review
    Very Happy Customer.
    Chris was on time, friendly and asked about the piano. I told him the history of tuning (or actually non-tuning for the past 25 years), and how many times it was moved. Then he was happy to get right to work. In no time my piano was sounding happy again....!!! Going to keep his number handy for annual tunings....Very Happy Customer.
    Chris S. Nov 8, 2016

    Thank you so much for your feedback Peter! I enjoyed bring the piano back to good playing condition!

  • Mrs. Q. Oct 26, 2016
    Piano Tuning
    Verified Review
    A true and professional craftsman
    Mr. Smith is a true craftsman with an excellent knowledge of a piano and its components. It was a pleasure to have Mr. Smith in our home.
  • Russell D. Oct 24, 2016
    Piano Tuning
    Verified Review
    Another (Future) Repeat Customer
    The entire process was smooth and painless. Chris was prompt in responding to messages, prompt, polite, and clearly knew his way around the piano I needed tuned, which hadn't been given attention in at least a quarter century. He vacuumed the dust (bunnies), brushed the felt hammers, cleaned in between the keys, and made sure (i.e., double/triple checked) that all tunings were spot-on...in less than two hours at my house. I would definitely recommend Chris and will not hesitate to call on him again in the future. Great work!
  • Roseanne S. Oct 24, 2016
    Piano Tuning
    Verified Review
    Piano tuner
    Arrived timly was polite and did a good job
  • Chris V. Oct 20, 2016
    Piano Tuning
    Verified Review
    Great Piano Tuning & Repair
    Very easy to schedule and get hold of. The work is top notch and Chris takes great pride in what he does. I would recommend him to anyone looking to get their piano tuned or repaired.
  • Shanel C. Oct 17, 2016
    Piano Tuning
    Verified Review
    Great Professional and Prompt Piano Tuner
    I had a wonderful experience with Chris Smith, Piano Tuner. This was my first time using Thumbtack and it was super easy. He gave me a quote very quickly and all the correspondence was very quick. He arrived early and thoroughly explained to me the current state of my piano. It is an old piano, but Chris was able to get it back in tune in no time! I would highly recommend Chris to any one and plan to use him again for my next tuning. You can't go wrong with quick, friendly, and professional service. No need to call around, Chris is who you need.
  • Amanda W. Oct 12, 2016
    Piano Tuning
    Verified Review
    Chris has my vote for best piano tuner/technician!
    I highly recommend Chris! Not only did he do a wonderful job tuning our piano, he is a genuinely nice person. You can tell he cares about what he does. He responded quickly, arrived on time, and was very knowledgeable about all aspects of our piano, the tuning, and even how to repair a nick in the bench! We had recently bought our 1973 upright console piano from a Facebook garage sale site and it had not been tuned for many years. Chris was able to get it up to par in time for my daughter's voice lesson and tell us so much more about the piano we had bought. Fortunately both the piano and hiring Chris to tune it were wise choices!
  • Alejandra A. Oct 10, 2016
    Piano Tuning
    Verified Review
    piano tuning
    Excellent work!
    Chris S. Oct 15, 2016

    Thank you Alejandra! Have you been enjoying the piano? I enjoyed working on it. It was a unique spinet piano and tuned very nicely compared to most other spinets I encounter. Enjoy!

  • Joan E. Oct 9, 2016
    Piano Tuning
    Verified Review
    Great Piano Tuning Service
    Chris was timely and very knowledgeable about the piano. He was thorough and answered all of our questions. Chris was also very conscious of the time and clarified his assessmennt of our piano's condition. I would recommend him highly to anyone needing their piano tuned!
  • Di D. Oct 6, 2016
    Piano Tuning
    Verified Review
    Piano tuner
    puntual, cordial, and very knowledgeable
  • Carrie D. Oct 1, 2016
    Piano Tuning
    Verified Review
    Excellent service
    Chris was incredibly responsive, and professional. I would highly recommend him to others. The piano sounds great, and he fixed several issues with our keys as well.
  • Leslie N. Oct 1, 2016
    Piano Tuning
    Verified Review
    A Great Piano Tuner
    Chris Smith was courteous, on time and a true professional. Before buying our piano, Chris answered a few questions we had about the piece. Amazingly, he knew much about the make, year and where the previous owner likely purchased it! He also helped us come up with a good asking price. We are very thankful for Chris' keen knowledge about pianos and his willingness to share what he knows. We couldn't be happier. We now have exactly the instrument we wanted and a great piano tuner too!
  • Karen F. Sep 24, 2016
    Piano Tuning
    Verified Review
    Highly recommend
    Chris tuned my piano after it had sat idle for years. I am very pleased with the results.
  • Jennifer D. Sep 22, 2016
    Piano Tuning
    Verified Review
    Piano tuner
    Christopher Smith is very professional and knowledgeable. He was prompt and friendly when he came to tune out piano. We highly recommend him.
  • Sarah S. Sep 21, 2016
    Piano Tuning
    Verified Review
    Great Piano Tuner
    Chris was super friendly to deal with and that is very important to me when you are inviting a contractor into your home! Chris was very thorough tuning my recently purchased 1965 Baldwin Spinet which hadn't been tuned in over 10 years. He was also a font of helpful information. I will definitely keep using Chris to maintain my piano.
  • Michele M. Sep 10, 2016
    Piano Tuning
    Verified Review
    Excellent Service
    Chris was very pleasant, professional and provided me updates on what he was doing. He is very knowledgeable on the various types of pianos. I highly recommend him.
  • Jason E. Sep 5, 2016
    Piano Tuning
    Verified Review
    Chris was great. Despite a scheduling snafu, he was thorough and made great recommendations for next steps on my baby grand. I'll be checking him out again next season!
  • Chuck D. Sep 4, 2016
    Piano Tuning
    Verified Review
    Chris Smith is A+ in my book...
    I had purchased a new microphone and was hoping to do some recording over the weekend. I put in a request on Thumbtack and Chris responded within about 10 minutes. He happened to be in DC and travelled out to my place in the middle of nowhere in Upper Marlboro on the spot after he finished up his last job. He did a great job double tuning my 76 Yamaha U3 (it was significantly out of tune). He explained the entire process to me, spent some extra time going over some mechanical noise on a couple of keys and evaluated the overall condition - I was slightly worried because it is a 40 year old piano I had purchased on Craigslist. The piano now sounds fantastic, both live and on 'tape', totally exceeds what I thought was possible. My experience with Chris and his services was the best and I hope to have him tuning and maintaining my piano for years to come.
  • Jeff V. Sep 2, 2016
    Piano Tuning
    Verified Review
    Great Experience
    Chris is fantastic! He was professional and prompt. He spent time explaining what he was going to do and gave us alot of information on pianos and piano tuning. I would highly recommend him and we will definitely be calling him next year!
  • Diane H. Aug 29, 2016
    Piano Tuning
    Verified Review
    Chris did a wonderful job tuning a piano that has been neglected for more than a few years. He is personable, price was fair and I will defintiley have him back for the next tuning.
  • Veronica P. Aug 22, 2016
    Piano Tuning
    Verified Review
    Chris did a wonderful job, and he was kind, professional and knowledgable about our very old piano. I honestly would not go with another tuner!
  • Haiyi N. Aug 21, 2016
    Piano Tuning
    Verified Review
    I made appointment with him three times, finally got it done today. First two appointments were cancelled at the day due to car accident and family urgency. I was doublt how these rare events happened to me twice. However the third time worked. He actually did good job on tuner.
  • William C. Aug 2, 2016
    Piano Tuning
    Verified Review
    Chris was knowledgeable, careful and competent with my aging Baldwin. Excellent results!
  • Talhia T. Aug 1, 2016
    Piano Tuning
    Verified Review
    Chris is fantastic. He is easy to work with, very professional, and kind. I was beyond pleased with his services. His prices are fair and he spent quality time to make sure that my older piano was repaired properly and tuned. He didn't rush and is so patient and passionate about his work. My piano plays beautifully now, thanks to Chris. I highly recommend him.
  • Lars D. Jul 31, 2016
    Piano Tuning
    Verified Review
    Chris totally rocked--piano sounds beautiful, super friendly guy, flexible with scheduling. Can't recommend him highly enough.
  • Phillip G. Jul 25, 2016
    Piano Tuning
    Verified Review
    Chris was awesome! Great while communicating the best time to have the piano tuned. While at my house it was very obvious he had great knowledge regarding pianos, humidity levels, temperature, etc. The piano sounds perfect! Thank you very much!
  • Marcy S. Jul 22, 2016
    Piano Tuning
    Verified Review
    Chris did a thorough job of tuning our Steinway piano. He came promptly and charged a fair price. It was refreshing to have a man who enjoyed what he was doing
  • Sue W. Jul 18, 2016
    Piano Tuning
    Verified Review
    He is polite and try to arrange the date to come for several times. But on the day he supposed to come, his son was sick. So he did not come at last. But he suggested me to find a local tuner, which I did.
  • David B. Jul 17, 2016
    Piano Tuning
    Verified Review
    Great communication. Piano tuned expertly. Thanks Chris.
  • Jan F. Jul 15, 2016
    Piano Tuning
    Verified Review
    HE WAS GREAT AND CLEARLY EXPLAINED WHAT HE WAS DOING. FAST!!
  • Brad D. Jul 15, 2016
    Piano Tuning
    Verified Review
    Excellent!!! Chris stayed in communication with me throughout the process. He arrived in a timely manner. He has a very warm and friendly demeanor that puts you at ease immediately. The tuning and maintenance of our piano was done very well and with great attention to detail. I would highly recommend Chris for whatever you might need done on your piano.
  • Thomas V. Jul 3, 2016
    Piano Tuning
    Verified Review
    Chris arrived on time to tune our Kimball upright, which hadn't been tuned in many years. He did a great job and we are happily plunking away on it.
  • Melody P. Jun 29, 2016
    Piano Tuning
    Verified Review
    Chris, Thanks so much for taking the time to come and tune our 51 year old piano. It has been sitting in my spare room for oer 10 years without anyone touching it. I can't wait to get home tonight to play my C scales and to see if I still remember any songs. I will make sure that I recommend you to any piano owner that I may run into. Thanks again.
  • Regina L. Jun 23, 2016
    Piano Tuning
    Verified Review
    I cannot recommend Chris highly enough. He worked with my schedule, even rescheduling due to some last-minute conflicts. He communicated well through the whole process, and was exceptionally knowledgeable about my piano. He even went above and beyond the tuning to fix a problem that had been overlooked by previous tuners. I will definitely be calling him again. Thank you Chris!
  • Rebecca D. May 2, 2016
    Piano Tuning
    Verified Review
    Chris tuned our piano...an instrument that hasn't been tuned (or played really!) for quite a few years. He was very knowledgeable and friendly. I would recommend highly!
  • Chris K. Apr 20, 2016
    Piano Tuning
    Verified Review
    Chris and I each had scheduling disruptions but we hung in there and it worked out. He did a great job of tuning my piano, was knowledgeable and able to give me good info and advice about upkeep, etc. I will definitely be hiring him again to maintain my piano and recommend him unconditionally.
  • Linda H. Apr 8, 2016
    Piano Tuning
    Verified Review
    Mr. Smith was on time and very knowledgeable about my piano. He tuned my piano in a timely manner, was very courteous and I would definitely call him back when I have problems with my piano.
  • Jacob K. Mar 4, 2016
    Piano Tuning
    Verified Review
    Chris was fantastic throughout the whole process of having a potential antique piano inspected. His communication was excellent, his write-up was very thorough, and he went out of his way to accommodate our scheduling needs. I highly recommend his services.
  • Scott S. Feb 23, 2016
    Piano Tuning
    Verified Review
    Chris was very professional and ensured that our piano was back to factory standards. I'd highly recommend him to anyone and will not hesitate to have him come back and tune our piano in the future.
  • Betty M. Dec 4, 2015
    Piano Tuning
    Verified Review
    Took forever to get in touch. Never showed.
    Chris S. Dec 4, 2015

    Betty, im sorry things did not work out. I made every attempt to schedule but our schedules never synced. When i followed up, you did inform me you were able to find a local provider. Our sincerest apologies that we were unable to accomdate. Chris

  • Kelsey J. Dec 3, 2015
    Piano Tuning
    Verified Review
  • Brian R. Nov 30, 2015
    Piano Tuning
    Verified Review
    Chris was very knowledgeable in diagnosing what needed to be done to our baby grand piano; and completed the tuning and repairs in a professional manner. I plan on using his services in the future, and I highly recommend!
  • Stephanie C. Nov 18, 2015
    Piano Tuning
    Verified Review
  • Sharon A. Oct 21, 2015
    Piano Tuning
    Verified Review
    Chris came today to try to tune our very old piano, which had been sitting unplayed for years. He gave us an honest, no-nonsense assessment and said the piano was not worth the high cost of repairs. Kudos to an honest man! I highly recommend this true gentleman to anyone who needs assistance with repairs or estimates!!
  • Ahuva W. Oct 12, 2015
    Piano Tuning
    Verified Review
    Went perfectly. Came on time, was very pleasant and piano is tuned!
  • John H. Sep 23, 2015
    Piano Tuning
    Verified Review
    Polite, Professional and a pleasure to have him work in our Vintage Story and Clark! After two weeks, the piano is holding steady on her tuning and I haven't had this much enjoyment on a piano in over 20 years. Thank you Mr. Smith, you are truly an amazing professional and I recommend him to everyone! JH
  • Carol O. Sep 5, 2015
    Piano Tuning
    Verified Review
    Everything went well. Chris was professional and thorough. I will use his services again.
  • Sarah B. Mar 30, 2015
    Piano Tuning
    Verified Review
    Chris was great! He was friendly, on-time and efficient. Our piano sounds great again! Would highly recommend him and plan on using him again in the future.
  • Erin R. Feb 21, 2015
    Piano Tuning
    Verified Review
    Great working with Chris. He arrived on time, did a great job on our Kawai, made some recommendations about placement in the room to avoid having to tune so often. An all around great experience. Will hire him again. The reasonable price was originally the biggest factor for hiring him, but he also tunes well! Great to have both...
  • John D. Oct 15, 2013
    Piano Tuning
    Verified Review
    On time, and good work.
  • Nancy P. Aug 17, 2013
    Piano Tuning
    Verified Review
  • Vicky S. Jun 19, 2013
    Piano Tuning
    Verified Review
    Chris was wonderful. Flexible with scheduling, well priced and extremely knowledgable. We look forward to working with him in the future and would definitley recommend him.
  • Bryan G. Feb 14, 2012
    Verified Review
    GREAT GUY IWOULD DEFINITLY RECOMMEND HIM TO ANYONE WHO NEEDS THEIR PIANO TUNED!

Q&A

What is your typical process for working with a new customer?
we can communicate by phone or email, whichever is most convenient for the customer. If I need to see the piano to determine an accurate price quote, I offer no-obligation estimates at the customers home or venue. You can also schedule with no hassle online at my website smithspianocraft.com
What education and/or training do you have that relates to your work?
I began my piano service studies using a correspondence cours; however, later I earned a full apprenticeship with several leading technicians in the business. I continue my education, including knowledge and techniques, by attending regional conferences held by The Piano Technicians Guild. I have also studied refinishing with the legendary Zeiner and Sons Piano of Allentown, Pa and completed Laquer and Polyester Touchup and Repair with Allied Piano.
Do you have a standard pricing system for your service? If so, please share the details here.
For the most part Yes. For tunings, there are two different fees. One fee applies to pianos that are fairly well kept and require only minor adjustment to the piano wire. The higher fee applies to pianos that are significantly off pitch, either sharp or flat, and require a double tuning. Tuning fees range from $100 - $150, but can exceed that in some rare circumstances. I also offer lower pricing for regular tuning customers who keep their piano at pitch with regular 6 month tunings.
How did you get started doing this type of work?
As a young adult, I loved to watch the piano technicians at the local piano shop. They generously answered all my questions and shared stories of the trade. I've always loved music, guitar and piano in particular. I focused on learning the craft of piano tuning and mechanical repair of the action and it just took off from there.
What types of customers have you worked with?
I work with all types of customers. From the family and home musician, to schools and churches. I am able to provide service to any type or quality of piano. I service many schools, both private and public, and many churches as well. Higher education, opera companies, and performing arts venues also top off the list. I enjoy working in different environments, from home to concert stage, I have you covered!
What advice would you give a customer looking to hire a provider in your area of work?
Ask questions, the lowest price isn't always the best deal. Ask for referrals, even if its just a tuning or repair.