Top Pro status comes with perks.
Stand out from the crowd.
Top Pros get a special profile badge to help set them apart in search results.
Get the VIP treatment.
When you call our support team, you’ll always be bumped to the front of the line.
Access exclusive programs.
You’ll be first to hear about new features, events and chances to highlight your business.
Become a Top Pro.
Pros have two chances to qualify for the program each year. Once in January and again in July. Learn more in the FAQs.
Top Pros reply to leads within 24 hours at least 75% of the time.
Do great work.
Top Pros maintain a rating of at least 4.8 based on verified reviews.
Ask for reviews.
Top Pros have received at least 5 verified reviews in the last year.
We look at the amount of time it takes you to respond to a lead. If you reply to 3 out of every 4 leads within 24 hours of them contacting you, you’ll be eligible for Top Pro. And don't worry, we don’t count messages that you've been refunded for.If you continue to meet the Top Pro benchmarks forever, then yes. We apply the program’s objective criteria to all Thumbtack pros (even existing Top Pros) twice a year, at the beginning of January and July. If you no longer meet the Top Pro criteria at the next evaluation, you’ll no longer qualify for Top Pro status.
If you lost your Top Pro distinction, don’t worry. You can earn it again during the next evaluation. And we’ll make sure you receive performance updates so you know whether or not you’re on track.No. The Top Pro distinction is earned solely by meeting the benchmarks of the program and cannot be purchased or obtained any other way.Once you become Top Pro, a blue badge will appear next to your business name, both in search results and on your profile. This will let customers know that you're a Top Pro and help you stand out.We’ll send you ongoing status reports that let you know where you stand in relation to each of the three qualification criteria. Use those status report to track your progress carefully in the home-stretch leading up to our semi-annual evaluations in January and July.There are three criteria we use to determine who makes Top Pro. Meeting those criteria is the only way to become one. We apply them to all pros at the beginning of January and July and announce Top Pros soon thereafter. See the Become a Top Pro section above.No, we don’t cap the number of Top Pros. Any individual who meets the three benchmarks will become one. However, only a very small number of professionals qualify for the program each round. Although it’s not capped, it’s always a very elite group.