What is a Top Pro?
There are pros – and then there are Top Pros. Top Pros know how to get hired on Thumbtack again and again, delivering truly exceptional customer experiences.
On average, Top Pros are nearly twice as likely to be hired on Thumbtack.
“I’ve been much busier since I got Top Pro status… it gives me an advantage.”- Albert B, Thumbtack Top Pro
How to become a Top Pro.
Top Pros respond to new customers within 24 hours at least 75% of the time.
Do great work.
Top Pros maintain a rating of at least 4.8 based on verified reviews.
Ask for reviews.
Top Pros have received at least five verified reviews in the last year.
We apply these three criteria to all Thumbtack pros twice each year, at the beginning of January and July, based on the previous 12 months. Those who qualify as Top Pros will be announced soon after. The Top Pro class of January 2018 had to have at least 10 hires and had no response time threshold. Additional Terms and Conditions apply.
Top Pro Class of 2017
Here are a few of the stand-out professionals who’ve earned Top Pro status.
Perks of being a Top Pro
A stamp of success
You’ll see a Top Pro ribbon on your profile that helps you stand out. You’ll also get a badge to post on your site and social pages.
Priority customer service
We’re dedicated to helping you be successful. So when you call our support team, you’ll always be bumped to the front of the line.
You’ll be first to hear about new features, events, and changes. Look for invites to exclusive programs and unique chances to highlight your business.
To measure your response rate, we only look at the amount of time it takes you to reply to that very first message a customer sends you. You'll want to respond within 24 hours at least 75% of the time to be eligible for Top Pro. And don't worry, we'll exclude any messages that you've been refunded for.If your performance continues to meet the Top Pro benchmarks forever, then yes. We apply the program’s objective criteria to all Thumbtack pros — even existing Top Pros — twice each year, at the beginning of January and July. If you no longer meet the Top Pro criteria at the next evaluation, you’ll no longer qualify for Top Pro status.
If you lost your Top Pro distinction, don’t worry! You can become a Top Pro again during the next evaluation. And we’ll make sure you receive performance updates so you know you’re on track to earn back your title of Top Pro on Thumbtack.No. The Top Pro distinction is earned solely by meeting the objective benchmarks of the program and cannot be purchased or obtained any other way. For more details, see “How to become a Top Pro” above.An eye-catching blue badge will appear on your profile and quotes to indicate your distinction as a Top Pro and help you stand out. You’ll also get a personalized badge to put on your website, emails, social media pages — wherever!We’ll send you a periodic status report that lets you know where you stand in relation to each of the three criteria for qualification. You can use this status report to track your progress in the run up to our semi-annual evaluations in January and July.There are three objective criteria that determine who is a Top Pro. Meeting those criteria is the only way to become a Top Pro. We apply these criteria to all pros at the beginning of January and July and announce Top Pros soon thereafter. See “How to become a Top Pro” above.There is no cap on the number of Top Pros on Thumbtack, and any individual who meets the three objective benchmarks will become a Top Pro. However, only a very small number of professionals currently qualify for the program.© 2018 Thumbtack, Inc.