Our goal has always been to make hiring local professionals incredibly easy. And so far, what we’ve built works. Millions of customers and more than 250,000 professionals use Thumbtack. People are getting projects done – and you’re getting hired, making money, and growing your business.
But it’s not perfect.
I know because you’ve told us. It takes too much time to sort through every request. You miss good jobs because you’re just plain busy. And you pay to send each quote, not knowing if you’ll hear back.
It’s not perfect for customers either. They want to find a pro right away, but sometimes they have to wait hours or even days to get quotes.
The reality is, Thumbtack is not easy enough. Not yet. Not for our customers and not for you. That needs to change.
So we came up with a solution.
We’re building a new Thumbtack.
And it starts with a feature we’re calling Instant Match.
Historically on Thumbtack, you’ve had to sort through every request and send each quote manually. You constantly make decisions about whether or not you want the job. Or if you think you’ll get hired.
That takes a lot of time – for you, and for the customers waiting on your quote. So we set out to fix that.
With Instant Match, you don’t have to manually send quotes. Customers see your business and a tailored estimate instantly when they place a request. Which means you get matched with great customers and they get matched with quality pros when it matters – right now.
But how can we match so accurately?
We know pricing is tricky and not every job is right, so we’ve created incredibly specific preferences for your business. Once you set up Instant Match, we’ll know how you price your services, how much add-ons cost, and exactly what customers to match you with. You can let us know if we ever get it wrong, so we get smarter as we go.
You won’t pay for quotes anymore either. Now, you’ll only get charged when a new customer contacts you to talk about a job. And by adjusting your budget, you can get as many or as few customers as you want.
Instant Match takes away the manual, time-consuming parts of Thumbtack and keeps the smart, human decision-making that goes into sending quotes today.
So far, Instant Match is working.
We’re gradually rolling out Instant Match across the country. And we’ve seen that the ~8,000 pros who are already using it are getting in front of more customers, spending their money more wisely, and running their businesses more efficiently.
“My business has grown considerably since I started on Instant Match. The majority of the time, the customers I find are really ready to hire me now.”
– Garry C., Massage Therapist
Plus, our customers love getting estimates instantly. It’s what they’ve come to expect from technology. Can you imagine searching on Google and waiting a day for the results? And they can window shop if they want to, without you wasting any time or money.
In the future, people who need your services should be able to find your business and all the details they need to hire you, immediately. And you should always have a steady stream of jobs that fit your skills and availability. That’s our goal. And when that happens, it’s going to make getting new customers easy. Actually easy. As easy as Thumbtack should be.
And that will mean more customers for everybody.
I realize it’s a big change, and we’re here to help you through it. We’ll be making a lot of improvements every week, and we need your feedback. You can also visit our Help Center or contact our support team anytime.
Thank you for being a Thumbtack pro. And more importantly, thanks for sticking with us. We’re so excited for what’s to come.
CEO and Co-founder
How will I know when I can use Instant Match?
You’ll see notifications in the app as soon as Instant Match is available. Plus, we’ll email you. When it’s ready, you can set up Instant Match yourself or get help from our support team.
Will anything change for me before Instant Match is available?
You’ll see helpful new features in the next few months so by the time Instant Match is ready, you will be too. Check your Insights page for even more information about your competition and personalized tips for how to get hired.
Will I still get refunds for quotes that aren’t viewed within 48 hours?
Yes. If you aren’t using Instant Match and a quote you send isn’t viewed by the customer within 48 hours, we’ll automatically refund the amount to your Thumbtack balance. You can check your Thumbtack balance in your payment settings.
Get more of your questions about Instant Match answered here.