We send you customer requests. You choose when to quote.

Thumbtack helps you find new customers and grow your business. The process is simple. Customers tell us about their needs and we send you the details of their requests (for free). If it looks like a fit, you respond with a custom quote and work out details with the customer.

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How does Thumbtack work?


We send you customer requests

  • Customers come to Thumbtack looking to hire professionals to help them accomplish their personal projects

  • They answer specific questions about their needs

  • We review every customer request to ensure it's legitimate

Submitting Request

You decide who to respond to

  • We send the customer request via email or text message to experienced professionals like you

  • If you are interested and qualified, you can respond by sending a quote

Request Submitted

Send a quote

  • Your custom quote includes a personal message and a price estimate

  • We automatically send your Thumbtack profile containing past work, your qualifications, contact information, and reviews with your quote

  • You only pay to send a quote

Request Submitted

Get hired, and let us know!

  • Typically 1–2 other professionals will also respond. The customer compares quotes and decides who to contact

  • You and the customer work out the details through Thumbtack, over the phone, or in person

  • When you're hired, please let us know and improve your chances of winning your next customer!

Request Submitted

How do I get hired?

Write clear and professional messages.

Your message is the customer's first impression of you. Make it a good one! Be sure to address any issues the customer raised and respond to their specific needs. Set a competitive price and be clear what your price includes and what you can or cannot do. Finally, pay attention to the small things: address the customer by name, make sure not to make spelling or grammar mistakes, and sign your name at the end.

Give an estimate.

Customers are more likely to hire professionals who provide a basic idea of price. Your quote doesn't have to be a final number; it can change as you learn more about the job. Tell customers exactly what the quote includes. Then let customers know how the price may change and what the variables are. If applicable, offer to match others on price for the same tasks. Or if you quoted a higher price than industry norm, explain why.

Get reviews

Professionals with 1 review get hired 66% more than pros with no reviews. Professionals with 5 or more reviews get hired 75% more than pros with no reviews. Customers show us reviews are a major factor in their decision of who to hire. Take the time to ask your customers to write reviews. Nobody is perfect 100% of the time. In fact, research has shown that reviews that are not 100% positive are more credible.

Build a winning profile.

Customers are looking for experienced professionals. Your profile is where you show them that you're the one for the job.

Make an emotional connection with the customer by adding a photo of yourself – be sure to show your smiling face. Exhibit what you can do by including images and videos of your past work. Consider using a professional photographer to really show off your work.

Then, demonstrate your expertise and credentials by describing your experience and skills. And build trust by adding a professional license, doing a background check, or linking to your website and social media profiles.

Don't give up!

Many pros have doubled or even tripled the size of their businesses by simply responding consistently to customer requests. For a majority of pros on Thumbtack, it takes around 10 tries to get their first hire. You can succeed, too – by being persistent and experimenting to see what works. Write different types of messages; ignore requests that don't seem like a good fit – learn what works for you.

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