Troy was great. We got 3 bids. One was really cheap, one was crazy expensive, Troy was a bit more than the lowest bid but had great reviews on Thumbtack and was great when we met in person. Our bathroom was pretty much a total gut job. We had put a Bathfitter over the old tub and there were layers of old flooring. During the demo, Troy found issues with the framing in one of the walls, the electrical and plumbing were not up to code, among other issues. He got everything fixed and was very clear about any additional costs to fix. He was very responsive and was very flexible. Troy even bought the tile and billed me rather than having me go buyt it and have to return unused tile. With any job, there were some unanticipated things and Troy was very good at adapting and sticking to the schedule, especially during the busy holiday season. He cleaned up and did everything to minimize disruption. The bathroom was a small, 5x7 space and it was in the middle of our house, so there wasn't a lot of room to work but he and team made it work. While he was there, we accidentally broke a cabinet door in our kitchen - Troy and his helper happened to see what happened and actually fixed it for us. We still have to add our light fixture and get final inspection but we're very happy with how our bathroom came out. We'd recommend Troy to anyone (in fact I'm giving my sister his number since she needs a new kitchen floor)!!