We were in a bit a panic late in the evening when the water heater failed. Jon answered my pre-hire questions clearly and provided a reasonable quote for the job based on the capacity and warranty of the unit.
Jon arrived the next morning at the time he stated he would, to assess the location and set up. When at the store to purchase the new unit, he called with an update on available models, and to get my approval of the best model for our needs.
His expert installation resulted in a very clean connection of the existing pipes to the new water heater. All packaging and debris were removed and storage units put back into place. There was absolutely nothing for me clean up after he left.
Throughout the installation process, Jon was very personable and professional.
I will hire him for future plumbing work and endorse him to others without reservation.