I hired AC/DC for a junk removal job. I had my junk on a tarp in the driveway, ready to be picked up.
Communication was very good. The initial response was within an hour of posting my requirement. Messaging after that was pretty quick and we nailed down a time which was the following morning.
He arrived exactly at the agreed upon time, 8AM, which I appreciated because I had to commute to work after that.
He arrived with a larger truck than needed which is smart because sometimes a picture doesn't convey size that well.
After loading all of the junk in the truck, he and his helper folded the tarps and used a push broom and flat shovel to clean up the sand, dirt, and other debris that had accumulated around the tarp, and dump it in their trash barrel which went on the truck.
The whole process from requesting the estimate to completion of the job could not have gone any better.