Hired 5 times
9 years in business
Thumbtack CustomerAug 8, 2017North East Security Solutions's reply
Staff showed up terribly late therefore I sent him home and did not utilize his services. I was very disappointed that due to his tardiness there was no one to check I.d's at the door, check guests at the door, hand out tickets for drinks or mark under aged guests so that their was no confusion at the bar. Thankfully it was mostly family and some close friends for my 25th birthday so I was able to manage and figure out a system. But I still I had guests ask if he had been drinking because of his communication and speak while explaining the situation of "traffic". I do understand things happen however as a professional you should always allot yourself time to get to your destination on time and anticipate possible traffic as well.Oct 12, 2016VerifiedNorth East Security Solutions's reply
I would like to appologize for our employees tardiness. Completely unacceptable, however, I just wanted you to know his speech is slurred a bit due to a stroke he had a few years ago. He can not drink due to his past medical condition. Again apologize for his tardiness but just wanted to explain the reasoning for his speech issues. He works hard and has no physical or mental hardships. Just has a issue with his speech at times.
Mr Mac M.
undefinedGreat group of professional guys for any level of security you may need. NESS 👍🏿👍🏻👍Apr 28, 2015
Had private party North East provided the security for our party. I was referred to them from a friend. My friend was completely right. They ensured we had a great time and were very well dressed and professional. Thank you NESSApr 16, 2015
A breath of fresh air in the security business. A very professional security company.Apr 15, 2015
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing system is very simple and easy to understand for clients.
- What is your typical process for working with a new customer?We give a free security consultation. After our consultation we meet our client and advise our Security plan. Our plan is then followed by our highly trained staff
- What education and/or training do you have that relates to your work?We constantly look for new trainings to update our staff. We are currently all certified in CPR/First AID, Verbal Judo, F.I.R.S.T (Fast Intervention Responsible Security Techniques, RI floor host certification, STOP certified and TIPS certified to name a few. All of our staff goes through a minimum of 16 hours training before reporting to duty on their own.