Skarlet Cleaning Service

Charleston, SC

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About this pro

How does your service stand out?

I am detail oriented and have very reasonable prices. I aim to satisfy my customers on every level. Our carpet cleaning machine and solutions will get your carpets and rugs clean like new in less drying time.

What do you enjoy about the work you do?

I get to meet new people and when I am done, I can see the satisfaction in their faces.

Location

Charleston, SC 29406

Background check

Complete

Years in business

10

Number of employees

3

Times hired on Thumbtack

89

Reviews

51 Reviews
  • patrick h. Apr 28, 2016
    House Cleaning (One Time)
    Verified Review
    They did everything but did have to remind them of a couple windows they forgot, but other was did a very good job.
  • Shapton S. Oct 6, 2015
    House Cleaning (Recurring)
    Verified Review
    Fabulous deep cleaning
  • Daniel B. Aug 18, 2015
    Skarlet and her team are pleasant, professional and hard working. They do great job cleaning my home.
  • patrick h. Apr 28, 2016
    House Cleaning (One Time)
    Verified Review
    They did everything but did have to remind them of a couple windows they forgot, but other was did a very good job.
  • Shapton S. Oct 6, 2015
    House Cleaning (Recurring)
    Verified Review
    Fabulous deep cleaning
  • Daniel B. Aug 18, 2015
    Skarlet and her team are pleasant, professional and hard working. They do great job cleaning my home.
  • Jo-Ann V. Aug 14, 2015
    House Cleaning (Recurring)
    Verified Review
    Skarlet's team do a great job and are more than willing to take direction if there is something specific I'd like done. There is a language barrier on some occasions when Skarlet doesn't accompany her team but so far it hasn't been an issue. I'm happy to recommend their services.
  • Michael L. Jul 30, 2015
    House Cleaning (One Time)
    Verified Review
  • Lavar W. Jul 21, 2015
    Apartment Cleaning
    Verified Review
    Skarlet and her crew did and excellent job in my town home. My family and I were moving in and they cleaned the place from top to bottom, and even in the corners. They made it feel fresh and brand new. I would defiantly hire them again.
  • Renee S. Jul 14, 2015
    Apartment Cleaning
    Verified Review
    They did an excellent job at cleaning my apartment sad to say it has never been this clean since I moved here. It smells great, everything looks perfect, dishes were washed without me asking and bed was made even though it wasn't requested. They exceeded all my expectations will definitely do business again.
  • Patrick S. Jul 6, 2015
    House Cleaning (One Time)
    Verified Review
    Professional deep clean and was easy to work with. Would definitely recommend and plan to use again! Thanks Skarlet!
  • Maggie W. Jul 3, 2015
    House Cleaning (One Time)
    Verified Review
    Skarlet's team has tackled multiple houses of mine. They are efficient, thorough and a joy to work with. They can knock out a house quickly, while making it shine anytime, whether it's a light day-to-day cleaning or a deep move-out cleaning. I highly recommend Skarlet Cleaning Service.
  • Karen Z. Jul 1, 2015
    Apartment Cleaning
    Verified Review
    Skarlet was amazing. I needed help that day due to arriving at a very dirty sublet. She showed up on time, left the place beautiful and clean. I paid with PayPal from work it was seamless. I highly recommend Skarlet!
  • Alana A. Jun 30, 2015
    Move-in or Move-out Cleaning
    Verified Review
    Skarlet and her team did an amazing job on my move out cleaning job! The house looked spotless and like new, I will definitely use her in the future as well as recommend her to everyone I know. I guarantee you will not be disappointed in her work!!!!! Alana Armstrong
  • Anna B. Jun 26, 2015
    The most superior cleaning service I've ever used. I won't use anyone else. This company is thorough and does an amazing job every time!
  • Reyne E. Jun 25, 2015
    Skarlet has been cleaning my house for almost a year, she is very thorough. I love how the house smells when I get home from work.
  • Robert F. Jun 25, 2015
    House Cleaning (One Time)
    Verified Review
    Very responsive and timely. Does what she says she's going to do. Accepts feedback and makes any necessary adjustments to service. Skarlet and her crew are very respectful of our home!
  • Jan C. Jun 25, 2015
    House Cleaning (Recurring)
    Verified Review
    Skarlet and her crew do an exceptional job for me. Always on time and very detailed. She takes pride in her work. Very trust worthy.
  • Joe S. Jun 25, 2015
    House Cleaning (One Time)
    Verified Review
    She has always done a great job for me; affordable and friendly!
  • Ava W. Jun 25, 2015
    You will never meet a more honest and hard working person. I trust her 100% and she does an amazing job. Highly recommended!!!!
  • Sterling S. Jun 25, 2015
    It was the best cleaning I have ever had. Unfortunately I lost my phone and number and would love to get them back to my house. They were absolutely amazing!
  • Kelly L. Jun 25, 2015
    Skarlet and her team are great! My house has never been cleaner!
  • Sam B. Jun 25, 2015
    House Cleaning (Recurring)
    Verified Review
    Shows up regularly on schedule and completes job
  • Michael D. Jun 24, 2015
    House Cleaning (Recurring)
    Verified Review
    Very accommodating to our schedule, fantastic job, goes the extra mile to ensure the job is done properly! Would highly recommend her to everyone! 5 star service
  • Amy R. Jun 24, 2015
    Skarlet is absolutely wonderful! She and her girls do a very thorough job and hit all the details... Windowsills, blinds, baseboards, corners, etc...I have been using her service since last year and she has Never missed a cleaning day- never not shown up. We LOVE her!!!
  • Melinda B. Jun 24, 2015
    Skarlet and her team are awesome. They are very trustworthy and my house has never been so clean. I would highly recommend her services.
  • Heather L. May 27, 2015
    We signed a contract with Skarlet Chavez on 12/16/14 to clean our office after seeing the numerous reviews about how great of a job she does. She was scheduled to be here bi-weekly either on Saturday or Sunday (since we are closed). The first cleaning was great. However, after the initial cleaning, we were not very pleased. Dusting was not done like we agreed. Everything was moved off of the desks so she would not have to even move anything around. Basically, we paid to have the trash taken out, when she showed up. Like I stated, she was scheduled to come bi-weekly and numerous times she did not show up and did not contact us to let us know she would not be coming. We had something important going on the week of 5/18/15 and needed the office cleaned prior to that date. She never showed up after not showing the 2 weeks prior. We contacted Skarlet and asked if somebody could please come clean it ASAP since it had been 3 weeks since it was "cleaned" and asked why nobody had contacted us or even let us know they would not be coming. She apologized and stated she would send Robert in to clean it that night (5/18/15). We came in the next morning, nobody had come to clean again. I called her once again and again was told she didn't know why he didn't show up and assured me it would get done that night. We came in on Wednesday morning and again the office was not cleaned. I contacted her once again and asked her what was going on. She informed me that her worker had informed her he was no longer coming to clean the office. I reminded her of the agreement we signed with her that stated she would give us a 30 day notice. The contract written out by Skarlet Chavez apparently does not seem to have any meaning to her. I then asked her to return the key we gave her. She still has yet to return it. We were very disappointed with the work, work ethic, and overall experience. I guess if you are looking for a one time cleaning or every once in a while type of service, she would be a great choice. Other than that, I would not recommend this cleaning service to anybody.
    Replied to Heather L. - Jun 9, 2015

    As I explained to you, my employee said he returned the key to you. I explained this to your secretary. You had ample time to find a new service. I am sorry we were not able to continue the service, but I could not find any cleaners that would do the job for the altered price. Again, Robert turned in the key and informed you that he could no longer do the service.

  • Mary A. May 16, 2015
    House Cleaning (Recurring)
    Verified Review
    Very professional. Shows up when she says she will and is very detailed when cleaning the house. All pro's no con's!
  • Kim J. Apr 6, 2015
    House Cleaning (Recurring)
    Verified Review
    i never hired this individual!
  • Ben L. Mar 16, 2015
    House Cleaning (One Time)
    Verified Review
    Very nice lady and her team were very professional. Maybe our project was just too big or my expectations were too high, but many surfaces still needed work and quite a few drawers didn't get cleaned. I would use them again as I liked them and trust them, I should have been more specific in my standards/expectations.
  • Blair C. Mar 6, 2015
    House Cleaning (One Time)
    Verified Review
    I am posting this review to save anyone else from having the experience I had. Being in a service industry myself, it's always upsetting to receive horrible service. See below: 1. She tried to re-schedule 30 minutes before she was supposed to be at my house, not by calling me but by contacting me via thumbtack. She was late by the time I finally convinced her there was no other day I could do it. 2. She quoted me for a deep clean of the house at $120. When she got here she upped it to $200. I told her that if I paid the additional amount above what she originally quoted I expected the house to be spotless. She assured me that the baseboards, walls, doors ect would be cleaned. I cannot see that any of this was done at all. 3. Worst of all, she pulled up part of my carpet with her vacuum cleaner and then refused to accept responsibility for it. Based on her reviews, I was hoping for a good experience, and was very disappointed. I'm out $200 and all I got for it was a damaged carpet. Strongly advise to find someone else.
    Replied to Blair C. - Mar 16, 2015

    Ms Blair, I am sorry you were not happy with the service. But, let me clarify a few points for you: 1. We did a fabulous job or you would not have paid me after the job was done. 2. You rescheduled 2 times after we already had an appointment scheduled. 3. Your carpet was coming up by a thread at the intersection of two separate pieces of carpeting. It was already like that. 4. You agreed to the price before we started. Everything that you asked us to do - we did. I know because I was there. 5. You called me on the phone the next day and called me f_cking stupid and other names that I can't believe a professional lady would say. It was completely humiliating. You were completely wrong in your assessment of the service and for the horrible things you said to me. Good luck.

  • Kim W. Feb 22, 2015
    House Cleaning (Recurring)
    Verified Review
  • Anna B. Feb 15, 2015
    House Cleaning (One Time)
    Verified Review
    Superb work! 100% satisfaction and she went above and beyond!
  • Eddie G. Jan 29, 2015
    House Cleaning (One Time)
    Verified Review
    Fast service, flexible to meet our schedule and professional service
  • Laura P. Jan 19, 2015
    House Cleaning (One Time)
    Verified Review
    Miss Gonzales was very flexible and accommodating to what I needed. She was prompt to respond and very respectful. Her team did a great job cleaning, the house looks and smells amazing. They truly did pay attention to detail and gave the house a deep cleaning.
  • Janice H. Jan 6, 2015
    House Cleaning (One Time)
    Verified Review
    They did a wonderful job in a fast time.
  • Caitlin M. Dec 23, 2014
    House Cleaning (One Time)
    Verified Review
    Arrived on time and did a great job. Would definitely use again. Thank you!!
    Replied to Caitlin M. - Dec 24, 2014

    You are welcome Miss Caitlin. I would love to come back again.

  • Deanna F. Dec 13, 2014
    House Cleaning (One Time)
    Verified Review
    Most excellent. Professional Prepared Amazing
    Replied to Deanna F. - Dec 14, 2014

    Miss Deanna, Thank you so much. That was very kind of you.

  • Elana K. Nov 22, 2014
    House Cleaning (One Time)
    Verified Review
    Showed up on extremely short notice. Came with two helpers and they did an extremely effective (and efficient) clean in under two hours! Would definitely hire again.
    Replied to Elana K. - Nov 23, 2014

    Thank you Miss Elana. I'm glad I could help you out.

  • Calundra S. Nov 22, 2014
    House Cleaning (One Time)
    Verified Review
    She didn't call to tell me she wouldn't be there like originally scheduled. I had to contact her. After waiting for almost 4 hours and her still not show up, I told her to not worry about coming. Very disappointed!
    Replied to Calundra S. - Nov 22, 2014

    I was very late and I apologize. It was my fault.

  • Kaaren N. Nov 20, 2014
    Carpet Cleaning
    Verified Review
    Not being done until DEC 1
  • Amy R. Nov 14, 2014
    House Cleaning (One Time)
    Verified Review
    Skarlet and her team were wonderful! They cleaned nooks crannies and corners....our bathrooms have never sparkled so bright! She is so kind and does VERY good work. She is now coming twice a month and I am thrilled!
    Replied to Amy R. - Nov 20, 2014

    Thank you Miss Amy. It was a pleasure to meet you and I appreciate letting me come back.

  • Clint H. Nov 11, 2014
    Carpet Cleaning
    Verified Review
  • Kathleen K. Nov 1, 2014
    House Cleaning (One Time)
    Verified Review
    I met with Skarlet last week. She was on time, professional, and very informative as to what she will do for us. I have no doubt she will do a great job.
  • Megan F. Oct 17, 2014
    House Cleaning (One Time)
    Verified Review
    She was fantastic - showed up with 1/2 day notice, cleaned home AND carpets at same time! Did a great job. Amazing and super convenient. THANKS SKARLET!
    Replied to Megan F. - Oct 17, 2014

    Megan, thank you for giving us the opportunity. It was nice to finally meet you. You were a pleasure to work for.

  • Melissa S. Oct 16, 2014
    House Cleaning (One Time)
    Verified Review
    Skarlet and crew did a great job cleaning. My house smells so nice now! They even moved some of my clutter to clean under it, which is more than cleaners I've had in other places have done. Highly recommend them.
    Replied to Melissa S. - Oct 17, 2014

    Thank you Melissa. You were a pleasure to work for. If you ever need us - give us a call!

  • Mark T. Oct 13, 2014
    House Cleaning (One Time)
    Verified Review
    I've been in my condo for about a year and have not reached out to a professional cleaning service until now. Skarlet and her team provided a deep clean service of the entire 1400 sqft condo in about two hours and the place looks amazing! I'm most impressed with their work in the 2 bathrooms. I was planning on re caulking around the tub because I couldn't get it to look clean, but Skarlets magic made everything look white and pristine! The entire place is dust free (for now) but when entropy kicks in, I'll very likely call Skarlet for her help. Thanks again Skarlet!
    Replied to Mark T. - Oct 13, 2014

    Mark, You are so very welcome! It was a pleasure to serve you. If you ever need me - just give me a call!

  • Tia B. Oct 11, 2014
    House Cleaning (One Time)
    Verified Review
    Skarlet and her team were awesome!! They were on time and left my home in pristine condition! I will definitely be calling her again!!
    Replied to Tia B. - Oct 11, 2014

    Miss Tia it was my pleasure to work for you. Call me any time you need me. Thank you so much, you are wonderful.

  • Melissa C. Oct 9, 2014
    House Cleaning (One Time)
    Verified Review
    Skarlet and her team did an AMAZING job cleaning my carpets and home! I have four small children and Skarlet was able to remove all the smudge prints from my cabinets/kitchen area and throughout the home.She paid close attention to detail(baseboards, ceiling fans,corners,etc) and made the downstairs hardwood floor shine again! she took extra tender care to clean the antique furniture we have as well. Skarlet was able to make my home look beautiful for my family who was visiting out of state. (And yes Skarlet,the house passed my grandmothers inspection!!!!) I wish I would have found Skarlet sooner,as we will be moving out of state soon. I will be calling her back for a move out clean though,and have told several friends already about what EXCELLENTservice (at an extremely affordable price )we received!
    Replied to Melissa C. - Oct 11, 2014

    Melissa, what can I say? You're words are incredibly kind and sweet. I enjoyed meeting you and your beautiful family. I look forward to seeing you all before you move back to TN. Thank you so much. Skarlet

  • Chris W. Sep 29, 2014
    House Cleaning (One Time)
    Verified Review
    she is amazing!!! very thorough and professional. I will be using her again and again. I highly recommend her.
    Replied to Chris W. - Sep 29, 2014

    Chris, your words are very kind and greatly appreciated. Thank you for putting me on a regular schedule, and you are a pleasure to work for. Thanks!

  • John S. Sep 28, 2014
    House Cleaning (One Time)
    Verified Review
    never showed up for service and as a result my new tenant had to clean place and might actually move out as a result. Stated was going to clean place and never showed up. Unacceptable!!!
    Replied to John S. - Sep 28, 2014

    John, as we talked, we showed up and did a fabulous job. You have black mold on your bathroom, this cannot be removed. Your property manager will vouch that we were there. Mr. John called me and called me an illegal immigrant, which I am not, and threatened me. I work hard. I don't think John ever had any intention to pay. I stand behind my work. I have NEVER not showed up for a job. His behavior was terrible.

  • Nancy S. Sep 24, 2014
    House Cleaning (One Time)
    Verified Review
    Skarlet did a complete move in/move out house and carpet cleaning. She did a fanstasic job - the place really dirty and it sparkled when she was done. Very thorough and detail oriented. I'll be calling her again!
    Replied to Nancy S. - Sep 28, 2014

    Thank you so much Miss Nancy, I really appreciate your kind words.

  • Teri A. Aug 12, 2014
    House Cleaning (One Time)
    Verified Review
    She did a great job and was able to come the very next day
    Replied to Teri A. - Aug 13, 2014

    Thank you Mrs Teri it was a pleasure meeting you and cleaning your home, I look forward to returning.

  • William S. Sep 11, 2012
    I am very happy with the services they provide. They do a fantastic job. I can tell you that you will not be dissappointed with their job performance. I can finally concentrate on others aspects of home and business. Thanks Skarlet!!!
    Replied to William S. - Jan 2, 2013

    Thanks so much for the kind words!

Q&A

What types of customers have you worked with?
Our most common jobs are residential and apartment cleaning. We also steam clean carpets with our truck-mounted Sapphire Scientific 370ss hot water extraction machine. We also clean condominiums and rental properties.
Describe a recent project you are fond of. How long did it take?
I cleaned the house of a customer who has been with me since the beginning. Her economic and living situation has changed, soshe no longer requires bi-weekly cleaning. But on short notice for the 4th of july holiday, she texted me and said "Skarlet help! I need you to clean my house!". Even though I had plans already I could not let Miss Meredith down, she is like family, so I went over and did a bang-up job for her. She was so happy and thanked and hugged me. These are the kind of people that I like to help.