Skarlet Cleaning Service

Skarlet Cleaning Service

Charleston, SC

9 years in service

3 employees

Gold profile

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I am from Sincelejo, Colombia. I have 2 grown boys and a 6 year old princess. My kids are my life. I have customers I have been with for years, they are like part of my family.

About Skarlet Cleaning Service

hired 70 times on Thumbtack

I am a professional house cleaner and carpet cleaner. I have 10 years of experience. I do move-ins, move-outs, spring cleanings, attics, garages, bathrooms, large jobs or small. I have a Sapphire Scientific Model 370ss hot water extractor carpet cleaning machine. It will do an AMAZING job on your carpets and rugs. My helper and I do all the jobs ourselves, but I am always in the home working!


Charleston, SC 29406

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  • 5/5 stars May 16, 2015

    Very professional. Shows up when she says she will and is very detailed when cleaning the house. All pro's no con's!

  • 1/5 stars April 6, 2015

    i never hired this individual!

  • 4/5 stars March 16, 2015

    Very nice lady and her team were very professional. Maybe our project was just too big or my expectations were too high, but many surfaces still needed work and quite a few drawers didn't get cleaned. I would use them again as I liked them and trust them, I should have been more specific in my standards/expectations.

  • 1/5 stars March 6, 2015

    I am posting this review to save anyone else from having the experience I had. Being in a service industry myself, it's always upsetting to receive horrible service. See below:
    1. She tried to re-schedule 30 minutes before she was supposed to be at my house, not by calling me but by contacting me via thumbtack. She was late by the time I finally convinced her there was no other day I could do it.
    2. She quoted me for a deep clean of the house at $120. When she got here she upped it to $200. I told her that if I paid the additional amount above what she originally quoted I expected the house to be spotless. She assured me that the baseboards, walls, doors ect would be cleaned. I cannot see that any of this was done at all.
    3. Worst of all, she pulled up part of my carpet with her vacuum cleaner and then refused to accept responsibility for it.

    Based on her reviews, I was hoping for a good experience, and was very disappointed. I'm out $200 and all I got for it was a damaged carpet. Strongly advise to find someone else.

    Skarlet C. from Skarlet Cleaning Service replied to this review on March 15, 2015:

    Ms Blair,

    I am sorry you were not happy with the service. But, let me clarify a few points for you:

    1. We did a fabulous job or you would not have paid me after the job was done.
    2. You rescheduled 2 times after we already had an appointment scheduled.
    3. Your carpet was coming up by a thread at the intersection of two separate pieces of carpeting. It was already like that.
    4. You agreed to the price before we started. Everything that you asked us to do - we did. I know because I was there.
    5. You called me on the phone the next day and called me f_cking stupid and other names that I can't believe a professional lady would say. It was completely humiliating.

    You were completely wrong in your assessment of the service and for the horrible things you said to me. Good luck.

  • 5/5 stars February 22, 2015

  • 5/5 stars February 15, 2015

    Superb work! 100% satisfaction and she went above and beyond!

  • 5/5 stars January 29, 2015

    Fast service, flexible to meet our schedule and professional service

  • 5/5 stars January 19, 2015

    Miss Gonzales was very flexible and accommodating to what I needed. She was prompt to respond and very respectful. Her team did a great job cleaning, the house looks and smells amazing. They truly did pay attention to detail and gave the house a deep cleaning.

  • 5/5 stars January 6, 2015

    They did a wonderful job in a fast time.

  • 5/5 stars December 23, 2014

    Arrived on time and did a great job. Would definitely use again. Thank you!!

    Skarlet C. from Skarlet Cleaning Service replied to this review on December 24, 2014:

    You are welcome Miss Caitlin. I would love to come back again.

  • 5/5 stars December 13, 2014

    Most excellent.

    Skarlet C. from Skarlet Cleaning Service replied to this review on December 13, 2014:

    Miss Deanna,
    Thank you so much. That was very kind of you.

  • 5/5 stars November 22, 2014

    Showed up on extremely short notice. Came with two helpers and they did an extremely effective (and efficient) clean in under two hours! Would definitely hire again.

    Skarlet C. from Skarlet Cleaning Service replied to this review on November 23, 2014:

    Thank you Miss Elana. I'm glad I could help you out.

  • 1/5 stars November 22, 2014

    She didn't call to tell me she wouldn't be there like originally scheduled. I had to contact her. After waiting for almost 4 hours and her still not show up, I told her to not worry about coming. Very disappointed!

    Skarlet C. from Skarlet Cleaning Service replied to this review on November 22, 2014:

    I was very late and I apologize. It was my fault.

  • 5/5 stars November 20, 2014

    Not being done until DEC 1

  • 5/5 stars November 14, 2014

    Skarlet and her team were wonderful! They cleaned nooks crannies and corners....our bathrooms have never sparkled so bright! She is so kind and does VERY good work. She is now coming twice a month and I am thrilled!

    Skarlet C. from Skarlet Cleaning Service replied to this review on November 20, 2014:

    Thank you Miss Amy. It was a pleasure to meet you and I appreciate letting me come back.

  • 5/5 stars November 10, 2014

  • 5/5 stars November 1, 2014

    I met with Skarlet last week. She was on time, professional, and very informative as to what she will do for us. I have no doubt she will do a great job.

  • 5/5 stars October 17, 2014

    She was fantastic - showed up with 1/2 day notice, cleaned home AND carpets at same time! Did a great job. Amazing and super convenient.

    Skarlet C. from Skarlet Cleaning Service replied to this review on October 17, 2014:

    Megan, thank you for giving us the opportunity. It was nice to finally meet you. You were a pleasure to work for.

  • 5/5 stars October 16, 2014

    Skarlet and crew did a great job cleaning. My house smells so nice now! They even moved some of my clutter to clean under it, which is more than cleaners I've had in other places have done. Highly recommend them.

    Skarlet C. from Skarlet Cleaning Service replied to this review on October 16, 2014:

    Thank you Melissa. You were a pleasure to work for. If you ever need us - give us a call!

  • 5/5 stars October 13, 2014

    I've been in my condo for about a year and have not reached out to a professional cleaning service until now. Skarlet and her team provided a deep clean service of the entire 1400 sqft condo in about two hours and the place looks amazing! I'm most impressed with their work in the 2 bathrooms. I was planning on re caulking around the tub because I couldn't get it to look clean, but Skarlets magic made everything look white and pristine! The entire place is dust free (for now) but when entropy kicks in, I'll very likely call Skarlet for her help. Thanks again Skarlet!

    Skarlet C. from Skarlet Cleaning Service replied to this review on October 13, 2014:

    Mark, You are so very welcome! It was a pleasure to serve you. If you ever need me - just give me a call!

  • 5/5 stars October 11, 2014

    Skarlet and her team were awesome!! They were on time and left my home in pristine condition! I will definitely be calling her again!!

    Skarlet C. from Skarlet Cleaning Service replied to this review on October 11, 2014:

    Miss Tia it was my pleasure to work for you. Call me any time you need me. Thank you so much, you are wonderful.

  • 5/5 stars October 9, 2014

    Skarlet and her team did an AMAZING job cleaning my carpets and home! I have four small children and Skarlet was able to remove all the smudge prints from my cabinets/kitchen area and throughout the home.She paid close attention to detail(baseboards, ceiling fans,corners,etc) and made the downstairs hardwood floor shine again! she took extra tender care to clean the antique furniture we have as well. Skarlet was able to make my home look beautiful for my family who was visiting out of state. (And yes Skarlet,the house passed my grandmothers inspection!!!!)
    I wish I would have found Skarlet sooner,as we will be moving out of state soon. I will be calling her back for a move out clean though,and have told several friends already about what EXCELLENTservice (at an extremely affordable price )we received!

    Skarlet C. from Skarlet Cleaning Service replied to this review on October 11, 2014:

    Melissa, what can I say? You're words are incredibly kind and sweet. I enjoyed meeting you and your beautiful family. I look forward to seeing you all before you move back to TN. Thank you so much.


  • 5/5 stars September 29, 2014

    she is amazing!!! very thorough and professional. I will be using her again and again. I highly recommend her.

    Skarlet C. from Skarlet Cleaning Service replied to this review on September 29, 2014:

    Chris, your words are very kind and greatly appreciated. Thank you for putting me on a regular schedule, and you are a pleasure to work for. Thanks!

  • 1/5 stars September 28, 2014

    never showed up for service and as a result my new tenant had to clean place and might actually move out as a result. Stated was going to clean place and never showed up. Unacceptable!!!

    Skarlet C. from Skarlet Cleaning Service replied to this review on September 28, 2014:

    John, as we talked, we showed up and did a fabulous job. You have black mold on your bathroom, this cannot be removed. Your property manager will vouch that we were there. Mr. John called me and called me an illegal immigrant, which I am not, and threatened me. I work hard. I don't think John ever had any intention to pay. I stand behind my work. I have NEVER not showed up for a job. His behavior was terrible.

  • 5/5 stars September 24, 2014

    Skarlet did a complete move in/move out house and carpet cleaning. She did a fanstasic job - the place really dirty and it sparkled when she was done. Very thorough and detail oriented. I'll be calling her again!

    Skarlet C. from Skarlet Cleaning Service replied to this review on September 28, 2014:

    Thank you so much Miss Nancy, I really appreciate your kind words.

  • 4/5 stars August 12, 2014

    She did a great job and was able to come the very next day

    Skarlet C. from Skarlet Cleaning Service replied to this review on August 13, 2014:

    Thank you Mrs Teri it was a pleasure meeting you and cleaning your home, I look forward to returning.

  • 5/5 stars September 11, 2012

    I am very happy with the services they provide. They do a fantastic job. I can tell you that you will not be dissappointed with their job performance. I can finally concentrate on others aspects of home and business. Thanks Skarlet!!!

    Skarlet C. from Skarlet Cleaning Service replied to this review on January 2, 2013:

    Thanks so much for the kind words!

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Our most common jobs are residential and apartment cleaning. We also steam clean carpets with our truck-mounted Sapphire Scientific 370ss hot water extraction machine. We also clean condominiums and rental properties.

Q. Describe three recent jobs you've completed.

A. I have recently completed a housecleaning in Charleston. It is a huge house! I have been cleaning Mrs. Joan's house for a couple of years. Same goes for Mrs. Meredith in Summerville and her friend Mrs. Merrill, also of Summerville. They each have beautiful houses, but are very busy professional ladies that don't have much time for doing chores. I am glad to help them. I recently did a 2000 sq ft home's carpets and rugs in North Charleston. Robert was extremely pleased with the result.

Q. Why does your work stand out from others who do what you do?

A. I am detail oriented and have very reasonable prices. I aim to satisfy my customers on every level. Our carpet cleaning machine and solutions will get your carpets and rugs clean like new in less drying time.

Q. What do you like most about your job?

A. I get to meet new people and when I am done, I can see the satisfaction in their faces.

Q. What questions do customers most commonly ask you? What's your answer?

A. The questions most clients ask are:
1. How can I feel safe and secure that the person I am letting in my home is honest and credible?
Answer: I am licensed in the state of South Carolina. Thumbtack has also done a background check on myself. I am also a CAA and I have been background screened by the IRS to receive this accredidation. My employees are also background checked. I have been screened by the INS before being given permanent residence status. i have lived here for 8 years. I own a home here and my kids go to school here. Trust is an important aspect to my profession, and I don't take it lightly.

Q. Tell us about a recent job you did that you are particularly proud of.

A. I cleaned the house of a customer who has been with me since the beginning. Her economic and living situation has changed, soshe no longer requires bi-weekly cleaning. But on short notice for the 4th of july holiday, she texted me and said "Skarlet help! I need you to clean my house!". Even though I had plans already I could not let Miss Meredith down, she is like family, so I went over and did a bang-up job for her. She was so happy and thanked and hugged me. These are the kind of people that I like to help.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. I would suggest that you go back to college and get an education. A college degree will open alot of doors for your future.

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