Elite Inquiries

Good evening, Cynthia, Thank you for your feedback. I’ve reviewed your file, and I want to clarify a few points. Your case deadline is set for 8/18/24, which means the agreed-upon timeframe for completing your investigation is still in progress. When your case manager went on vacation, your case was reassigned, and an email was sent to you with the details of your new contact. I understand you’ve sent multiple emails to your original case manager within the first few days of the investigation. However, I must emphasize that our team is focused on delivering results within the agreed timeline, and premature inquiries can sometimes detract from our efficiency. I’ve also reviewed the audio of your initial call with your case manager and found that the expectations were clearly communicated, including the estimated delivery of results around 8/18/24. Despite this, you have expressed concerns well before the deadline, which I believe may be causing unnecessary stress. Our ability to offer competitive pricing stems from our efficiency and dedication to handling a high volume of cases. We strive to set clear expectations upfront so that we can focus on delivering the best results for all our clients. As a company accredited by the Better Business Bureau with an A+ rating, we take pride in our professionalism and transparency. Best regards, Luis Ops Director Drews Legal LLC