Acute HVACR LLC

$69/service call

(waived if hired)

9 open slots

in the next 3 days

Select a service

Zip code

Type of heating system

Building height

Heating system problems

A service call at your home will allow the pro to identify the issue and get you an accurate quote. They can usually do the job same-day.

Responds in about 24 min

Introduction: Our mission is to build long-term relationships with our HVAC clients by providing accurate, honest information so our clients can make informed decisions to keep their families safe and their homes comfortable. - We deliver top quality products and services at a fair price. - We stand behind our workmanship, never over-selling or pressuring clients to get things they don’t need or want. - We strive for 100% client satisfaction with every HVAC repair, installation and routine maintenance service. We're appreciative and very proud of what our clients have been saying about us. Be sure to check out our reviews and see why you should hire us to take care of your HVAC needs today:) "Your comfort is our priority."

Overview

Hired 116 times

Serves Summerville, SC

Background checked

10 employees

8 years in business

Business hours

SunClosedMon8:00 am - 6:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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Featured Projects

18 photos

Reviews

Exceptional 5.0

96 reviews

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99%

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Customers say...

This pro offers reliable HVAC services, providing prompt communication, fair pricing, and thorough problem-solving. Customers appreciate their knowledgeable and patient approach, as well as their punctuality and professionalism. Many express satisfaction with the value they received, and some have used their services multiple times.

AI-generated summary of customer reviews

Natasha C.

Aug 17, 2023

·

Hired on Thumbtack

Our service was exactly what we asked for. The technician turned up on time and provided us with a comprehensive report and the whole cost was fair. I'm really impressed and will definitely be using again.

Details: Repair • Only warm air is blowing from the vents • Closet • Ground floor • House

Central Air Conditioning Repair or Maintenance

Quentin L.

Aug 11, 2023

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Hired on Thumbtack

I had a great experience using Acute! My AC randomly stopped working during the week, and during summer's in South Carolina, that isn't ever comfortable. I reached out to them and got a response almost immediately and got on their schedule the next morning! The guy who showed up was super kind, considerate and got the work done in a super timely manner, even with having to run and pickup a part from somewhere else. He also like double checked that the air blowing out was cold, so wonderful! Super lovely and will be using them again in the future!

Details: Repair • Unit won't turn on or off • Outside • House

Central Air Conditioning Repair or Maintenance

Sean E.

Oct 28, 2020

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Hired on Thumbtack

Mr. Brown was very attentive and professional. He quickly diagnosed what caused the HVAC to stop working, formulated/carried out repairs, and identified other maintenance that had to happen. Although, I have other work that needs to be accomplished, I'm pretty satisfied with his service.

Details: Repair • Unit won't turn on or off • Attic • Outside • House

Acute HVACR LLC's reply

Sean, we appreciate you for taking the time to share your experience! Our HVAC Specialist, Mr. Les Brown is highly skilled and we are fortunate to have him a part of our team. Thank you for choosing Acute Heating & Cooling. We're looking forward to taking care of your future HVAC needs. Mr. Les Brown sends his regards. "Your comfort is our priority."

Central Air Conditioning Repair or Maintenance

Dan K.

Jun 10, 2020

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Hired on Thumbtack

When we initially got three bids to replace our ductwork last year, we found ourselves being heavily pressured by two other companies to replace our HVAC unit itself which was outside our budget. Thomas did not treat us like a job and was very informative about other options we had short of replacing a unit that was only slightly too big for our house square footage. Easily this was the most informative and professional of the three meetings I had that day and they've stood by the quality of their work and are now my go-to company for regular maintenance.

Details: Replace an existing A/C unit • Packaged system • Homeowner or property manager (done) • Location recommended by the professional • Location recommended by the professional • 1,000 - 2,000 sq ft • One story • House

Acute HVACR LLC's reply

We truly appreciate you taking the time to share your experience, Dan. At Acute Heating & Cooling we focus on the client and our process is very simple educate our clients, provide our clients with the options they need to fix their HVAC issue and allow them to make their decision without pressure. Thank you for choosing us to take care of your HVAC needs. We are looking forward to a long-lasting relationship. "Your comfort is our priority."

Central Air Conditioning Installation or Replacement

Francisco C.

Mar 29, 2020

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Hired on Thumbtack

Acute responded immediately, on a weekend well after 10 pm. Thomas arrived the next morning, checked my system and provided me with a detail report on what was wrong. As soon as the part came in, a team arrived to my house and the AC was back to normal. Hopefully I won’t have any more issues with the unit, but if I do Thomas will be the only person I’ll call.

Details: Repair • The power is on, but the fan won't run • Outside • Outside • House

Acute HVACR LLC's reply

Francisco, we appreciate you sharing your experience. We strive to exceed our clients' expectations and being responsive is one of the many ways we do that. We look forward to taking care of your future heating and cooling needs, hopefully only for preventative maintenance. Thank you again! "Your comfort is our priority. "

Central Air Conditioning Repair or Maintenance

Credentials

Background Check

Thomas Edwards

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We have a diagnosis fee of $69. We diagnose the problem and then give a flat rate to repair or replace if needed. Our prices are fair and competitive.
What is your typical process for working with a new customer?
We like to talk to the customer and understand their problem. Once we understand the problem we provide the best option(s) to ensure that our client can make an educated and informed decision to keep their family safe and comfortable.
What education and/or training do you have that relates to your work?
I obtained my South Carolina Contractor's License for Acute HVACR LLC to practice as a Mechanical Contractor. I have attended ACR Training center. I have an EPA universal certification and over 5 years of experience. License#-M114618 Our HVAC Specialist are certified, highly skilled, and experienced.

Acute HVACR LLC

FAQs

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