I have finally found a plumber of choice with Shane and Sterling Craft Plumbing. Like most of us I am a novice when it comes to this kind of work so I have to be able to trust the company doing the work and I have certainly found that with Shane. I had a leak in my toilet under the hardwood floors that was not detected until the hardwoods had major water damage along with the subfloor to the crawl space. He explained, in layman's terms, what the situation was and what it would take to correct the problem and fix it correctly offering me several options on how I wanted him to proceed. It wasn't a conversation on this is what you have to do or else. It was a true collaboration between the professional and client. Once we agreed on the solution I had a very fair and timely estimate considering the extensive work that needed to be done. He was here the next morning on time, not one of these between X and X just sit there and wait type appointments, and began the work. He stayed until the work he could complete was done and ordered the parts needed to complete the job. The parts came in earlier than expected and knowing I had company coming for the Thanksgiving holiday adjusted his schedule to ensure my job was completed before my house guests arrived. I now have what I would consider a "unique" half bath that I am very pleased with and my guests can't believe the quality, style, and outcome of the job. I hope he post the pics so you can all see the quality of the outcome. Sterling Craft Plumbing, Shane and Amanda, are professional, courteous, personable, and most importantly trustworthy. I even thought I had a problem with my hot water heater and Shane checked it out while here at no charge to make sure everything was working properly. These unexpected opportunities are going to happen and are most of the time unplanned. I take great comfort in knowing I now have a trusted advisor that will do the work necessary at a very reasonable cost and to my 100% satisfaction. I would say I can't wait to use Sterling Craft again but that would not be an entirely true statement since no one is looking for plumbing problems to occur but I take comfort in knowing that when it does I have found a company that is service oriented which is so difficult to find in todays market. I certainly don't wish any problems to occur with anyone but when they do, and we all know eventually they will, I would strongly recommend you give Sterling Craft Plumbing and try. I don't believe you'll be disappointed.