I hired SC Home Services for pest control (cockroaches, spiders, ants, crickets). I found that the price was very affordable, but was hesitant because the profile didn't say much about pest control services. I specifically asked how they handle customers who may not be satisfied. Merritt told me that he would come back as many times as necessary to make sure I was happy.
With that, we noticed that a lot less bugs were getting in the house, but some were still getting in, and not dying right away. When Merritt checked in with me (I didn't even have to call him first), I let him know and he immediately scheduled a second visit.
After the second visit, we noticed very few bugs, and those that we found were dead. He also didn't charge me for the follow-up, which is exactly what he promised.
I appreciate Merritt's honesty and work ethic, and we plan to continue regular services with him.