Isaac D.
Update: Changed to five stars: after the review was written I was contacted immediately by the owner operator of Williams Wildlife Removal. After discussing my concerns Mrs Williams was eager and willing to personally come to my property and remedy the situation and address my concerns in person. I respect the fact that the company apologized for any inconvenience and made the effort to address my concerns immediately. I am all about second chances and this company came through. I would recommend them to any one having pest concerns.
Had to wait 4 plus days to get a rotting captured pest actually removed form house on two separate occasions, communication and scheduling were constantly an issue. Larger explanation below.
Initially the Company seemed very professional and we came up with a great plan for removing some pests in my attic. The major problem came up with communication and scheduling the actual removal of the trapped pests.
The initial trap captured a pest and I had to wait 4 days after informing the company before removal, which with the Charleston summer heat created quite a smell in my house.
Then due to multiple scheduling conflicts and being out of town the final assessment and settling up of payment was pushed back and then had to be rescheduled. After I personally had to move an appointment on a Friday due to work, I came home to find that after sealing up pest entries into the attic one had passed and was beginning to smell and a fly infestation was starting to form inside the house. I informed the company of the issue on Saturday morning via text with no response, I then called Monday morning and was told that I could have someone over by the end of the working day. When no one arrived I scheduled through text a time to meet on Tuesday and was told 5pm. At 615pm on Tuesday I finally received a voicemail asking to meet but unfortunately I was no longer available. It is now been 4 days.
I would say the company could use some work on scheduling/communication and make trapped pest removal a priority for its customers. As a trapped pest in the summer heat can cause a major issue for the home/business owner.(As mentioned above) I will admit my schedule is not ideal and it can be hard to work with and I informed the company of that form the beginning and was told it would not be a problem.
What I don't accept is being told a time to expect service and not receive it. Everyone's time is valuable and with a very inflexible schedule like mine and what I would consider a pest emergency (rotting, smelling, and infesting my house with flies) I feel that the company could improve by making a better effort to appreciate it's costumers time, especially for the amount they are charging.
