About this pro
5 years in business
5 hires on Thumbtack
Providence Services did a phenomenal job installing are Brazilian hardwood flooring! They were on time, professional, and maintained constant communication throughout the entire install. We would certainly use their services again. Outstanding work Providence Services! Thanks so much!Sep 9, 2016Verified
Bill and his team at Providence Services were amazing. Within 30 mins of posting my project on thumbtack I received a reply from Bill. He was able to come to my home and give an estimate the very next day and was extremely professional and knowledgable. He was very quick to responded to all my calls and emails as well. The day of our carpet install his team showed up early and went straight to work. I am very pleased with the new carpets in our home and would recommend Bill and a providence services to anyone!Feb 18, 2016Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?We purposely do not have a "brick and mortar" store to keep overhead at a minimum. This mean our pricing is typically 15-20% less than the local store, with all the same product availability and top rate installers.
- What is your typical process for working with a new customer?I like to consult with the customer, either by phone or at their home, in order to understand what they are hoping to do to improve the look of their home or business. I then can meet them at one of my participating showrooms or bring the possible samples back to their home to see how they look in their space. We then can measure and put together an estimate for them.
- What education and/or training do you have that relates to your work?I have spent 20 years in the flooring industry at every level. From installer, to sales associate, to customer service to business owner. I understand the customer's expectations and that's what drives me to not only meet those expectations, but exceed them.