Tim did a fantastic job diagnosing my laptop and repairing the problem. He showed up WITHIN THE HOUR of submitting my Thumbtack request. He was so helpful, courteous and clear! At my request, he let me look over his shoulder and ask questions about what he was doing. He explained everything so clearly and made sure I understood how everything worked! He was well dressed, professional, and very considerate of my computer illiteracy! I even brought him over to my neighbors house so he could take a look at her computer as well, and shes 90 years old! He was able to fix her problems quickly as they were minor, but he was so sweet to her! Tim is amazing and I look forward to our next encounter! The reviews on here are spot on! Id give 10 STARS if I could! THANK YOU, THANK YOU, THANK YOU!!