- What should the customer know about your pricing (e.g., discounts, fees)?
Estimates are always free. The estimate will be provided after an on-site consultation with details of areas to be painted (included / excluded), paint being used, and any other items. The price given will be inclusive of all labor and materials for the work that is on the quote. If there is additional work requested, after the job begins, a price will be given for the change and approved by the customer prior to beginning the change order work.
- What is your typical process for working with a new customer?
The process begins with the initial contact. We will ask a few simple questions and set a time for an estimate. A representative will come and measure out the areas being painted and provide a detailed quote within 1 business day. Most quotes will be provided while on site. If the quote is accepted, we will call to set-up a start date within 2 days of accepting the quote. The crew and project manager will arrive at the designated time, on the first day, to go over the project with you and discuss any requests that the customer may have. The project manager will be checking in throughout the project, as well as providing their contact information, should the customer have any questions or concerns. Once the project is complete, the customer and project manager will walk through the project to ensure satisfaction and payment will be collected at this time.
- What education and/or training do you have that relates to your work?
The owner has been in the home improvement and remodeling industry for 23 years, working on various aspects or trades. He has experience in most areas that you could potentially have questions about. He has been also involved in Fire and Water Restoration services as well, receiving certifications from the IICRC. He has been involved in the painting specific trade since 2015, estimating and producing work, both residentially and commercially, on jobs of all types and sizes.