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Move out cleaning
Window cleaning (interior),
Pets in home
After their deep cleaning my house really did sparkle n shine!Oct 4, 2018VerifiedSparkle-n-Shine's reply
Thank you for the kind review!!!!
Quote request promptly answered and quite reasonable. On time for the cleaning appointment, brought own supplies, cleaned thoroughly and asked multiple times if I was satisfied, which I was. Polite, efficient and our house looks great - definitely recommend.Sep 25, 2018VerifiedSparkle-n-Shine's reply
Thank you for the kind review!!!
The showed up, but minutes after I walked out the door, they did, too. They didn't clean my house. They found two roaches in my kitchen. In fairness, I don't like roaches either and was trying to get the place clean in advance of the exterminator, who is coming tomorrow. I undstand people don't like being around roaches. But seems a little squeamish for the business they're in.Oct 25, 2018VerifiedSparkle-n-Shine's reply
Thank you for updating your review. I do apologize for the inconvenience. Our policy states that we will not clean a location with bugs and/or mold due to the safety hazard it causes as well as how easy it is to spread from house to house. We will be more than happy to help once the location has been treated and verified the problem is resolved. Again, I do apologize for the inconvenience.
Was not pleased at all..they arrived very late.did not clean shower doors or look like it's been cleaned .dont waste your money .Nov 3, 2018VerifiedSparkle-n-Shine's reply
I do apologize that the shower doors were missed, however the crew did happen to find a safety hazard which prevents them from cleaning. Instead of leaving the job half done when they found this they quickly finished and vacated. I do apologize for the inconvenience and would be more than happy to do a free cleaning once this safety hazard has been professionally treated. We do our best to make sure our customers are happy. Again, I do apologize you were not happy with the services however the situation was against our policy and had they of noticed it before being there for hours already, They would not have cleaned at all. Please let me know if you would like the free cleaning after treatment. Thanks.
Sparkle-n-Shine responded the same day I made an estimate request on Thumbtack. They are very professional, flexible with my schedule, and always leave my home smelling great, floors cleaner than I've ever seen them, and upholstery free from pet hair. They do great work!Nov 27, 2018VerifiedSparkle-n-Shine's reply
Thank you so much Susan, see you next week!
- What should the customer know about your pricing (e.g., discounts, fees)?Our prices are lower than most companies, however, the service you are provided is more detailed. We also offer green clean products at no additional cost to the customer.
- What is your typical process for working with a new customer?Working with Sparkle -N- Shine you will receive a free in person estimate. Discuss first clean as well as routine cleans. Schedule your cleanings and we handle the rest. You will receive an email the day before your scheduled clean as a reminder.
- What education and/or training do you have that relates to your work?Each of our employees are trained by the owners themselves. This is so we know that our customers get a one-of-a-kind service that they deserve. Both owners have many years of cleaning experience.