Steamatic Total Cleaning & Restoration

Nashville, TN

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About this pro

How does your service stand out?

Steamatic of Nashville stands behind our work. If for some reason you are not happy with our service, give us a call and we will see if we can make it right. We have worked very hard for the A+ rating that we carry with the BBB. We are honest and we do not play games with our pricing. We are not the cheapest in town, but after 40 years we feel like we are the best and we know what we are doing.

What do you enjoy about the work you do?

Working with customers and giving them the best job possible at the best price we can. We like to go that extra mile so they know we care.

Location

Nashville, TN 37211

Years in business

45

Number of employees

18

Times hired on Thumbtack

406

Reviews

193 Reviews
  • Abby H. May 21, 2017
    Carpet Cleaning
    Verified Review
    Mary returned my initial phone call very quickly and set up an appointment to clean the carpets in the house we just purchased. She called to confirm the day before the appointment, and was very flexible when it looked like the house wouldn't be ready by the time the appointment was set for. We made a tentative appointment for a later date, but she kindly allowed me to have the original appointment time again when the problems that were holding things up were solved. The workers were professional and courteous, and did a good job. The house smelled fresh and clean when they were done, and I am confident the carpets are very clean.
    Mary R. May 22, 2017

    Thank you very much Abby. I was happy that we were able to still come out per the original appointment. Hope your son enjoys his new home. I will pass on your kind words to my crew. Thanks and let me know if there is anything else we can do for you or your son. We also clean air duct, tile & grout, furniture and area rugs. Mary

  • Loni W. May 7, 2017
    Rug Cleaning
    Verified Review
    Super easy to drop off & pick up my two area rugs. I love that both sides were cleaned and they were hung dry. Both look great. Will use again.
    Mary R. May 8, 2017

    Thank you very much Loni. It is best to have both sides cleaned when possible. It help extend the life of the area rugs, by removing all the dirt from both sides. Please let me know if there is anything else we can do for you. Have a great week. Mary

  • Robert H. Apr 25, 2017
    Upholstery and Furniture Cleaning
    Verified Review
    Responded in a friendly and helpful manner, was diligent and persistent in removing stain from upholstery of 18th century antique marquetry chair. Excellent result, handled professionally and within harm to the antique!
    Mary R. Apr 26, 2017

    Thank you Bob. I should have taken before & after pictures so they could be posted on our website, that was a beautiful chair. Appreciate the great review. Please let me know if there is anything else we can do for you. Mary

  • Jenny S. Apr 18, 2017
    Upholstery and Furniture Cleaning
    Verified Review
    Great job!
    Great job!! Super satisfied with their work!
    Mary R. Apr 19, 2017

    Thank you so much Jenny! Please let me know if there is anything else we can do for you. Have a great day. Mary

  • Lacey K. Apr 18, 2017
    Rug Cleaning
    Verified Review
    Excellent service
    Excellent service
    Mary R. Apr 19, 2017

    Thanks Lacey. Please let me know if there is anything else we can do for you. Have a great day. Mary

  • Betsy S. Apr 13, 2017
    Upholstery and Furniture Cleaning
    Verified Review
    Upholstery cleaning
    Great job friendly customer service would definitely use again
    Mary R. Apr 19, 2017

    Thanks Betsy. Please let me know if there is anything else we can do for you. Keep in mind we also do air duct cleaning, area rug & carpet cleaning as well as tile & grout cleaning. Have a great day. Mary

  • Ana C. Apr 11, 2017
    Carpet Cleaning
    Verified Review
    Perfect
    Great Service
    Mary R. Apr 19, 2017

    Thanks Ana. Please give me a call when you would like to schedule again. We also do furniture, air duct cleaning as well as tile & grout. Thanks again. Mary

  • Katie H. Apr 9, 2017
    Upholstery and Furniture Cleaning
    Verified Review
    Possible water damage to new hardwood floors
    We had 2 sofas and loveseat cleaned. We have brand new hardwood floors, and when we saw a large puddle of water on the garage floor directly below the room with the loveseat, we asked them about it. They spilled water on the floor, to such a degree that it soaked through the new hardwoods. We wrote it on the work order and are waiting to see if there is permanent damage to our floor. We are very disappointed that this happened.
    Mary R. Apr 19, 2017

    Hi Katie, Yes, we did find a small pin hole in his water line which has been fixed. We have had no other issues since then. I also understand from the technician that they found it and got it cleaned up right away. Hope everything is ok. Please let know. Thanks. Mary

  • Lynn G. Apr 1, 2017
    Rug Cleaning
    Verified Review
    Very happy!
    They were very professional and friendly. We couldn't be happier with our rugs.
    Mary R. Apr 19, 2017

    Thank you Lynn. Please let me know if there is anything else we can do for you.

  • T. A. Mar 28, 2017
    Commercial Carpet Cleaning
    Verified Review
    EXCELLENT and HIGHLY RECOMMENDED
    Doug is an excellent and personable individual. He was efficient and got straight to the point of explaining what his company did and how it would benefit our institution. His crew is well trained and very professional. They did an exceptional Job. Steamatic is Highly RECOMMENDED!
    Mary R. Mar 28, 2017

    Hi T.A. Thank you very much! I will pass on those kind words to Doug and my crew. It was a pleasure cleaning the carpets in your church. Please give me a call when you are ready to have them done again. Have a great week and again, thank you very much. Mary

  • Joe F. Mar 27, 2017
    Carpet Cleaning
    Verified Review
    A+ service
    They cleaned our entire upstairs carpet, stairs and chair and did a fantastic job! Very responsive and quality work.
    Mary R. Mar 28, 2017

    Thank you very much Joe :-) Please let me know if there is anything else we can help you with & tell all your friends! Thanks again. Mary

  • Vali F. Mar 11, 2017
    Upholstery and Furniture Cleaning
    Verified Review
    Worth the Extra $$
    They were on time, professional, and did an excellent job cleaning my sofas. The cost was higher than others, but my contact with them throughout the process gave me confidence that I made the right choice in provider.
    Mary R. Mar 13, 2017

    Thank you very much Vali! My mother always told me "Price is not everything. Always look deeper and know who you are doing business with". Customer service and communication is very important to me. Please let me know if there is anything else we can do for you. Thanks again. Mary

  • Bryan G. Mar 10, 2017
    Upholstery and Furniture Cleaning
    Verified Review
    Keep up the good work.
    Excellent service.
    Mary R. Mar 13, 2017

    Thank you Bryan. We will :-). Appreciate you business very much. Let me know if there is anything else we can do for you. Thanks. Mary

  • Devon B. Mar 10, 2017
    Duct and Vent Cleaning
    Verified Review
    Great service!
    Great professional service! Would definitely use them again.
    Mary R. Mar 10, 2017

    Hi Devon. Thank you very much! Please let me know if there are any other of our services that we can help you with as well such as: Carpet-Furniture-Area Rug or Tile & Grout Cleaning! Thanks again. Mary

  • Chelsea Z. Feb 18, 2017
    Upholstery and Furniture Cleaning
    Verified Review
    They were on time and did an excellent job.
    Mary R. Feb 20, 2017

    Thank you very much Chelsea! Please let me know if there is anything else we can do for you. Have a great day! Mary

  • Amber P. Feb 10, 2017
    Carpet Cleaning
    Verified Review
    Amazing experience from start to finish! Mary was so helpful and very responsive to my questions. The price she quoted me was the actual price I paid! Our carpets look great. Will definitely be using again!
    Mary R. Feb 10, 2017

    Thank you so much Ms Amber. Have a great weekend and please let me know if there is anything else we can do for you. Mary

  • Lauren B. Jan 30, 2017
    Carpet Cleaning
    Verified Review
    They were there early and finished quickly but did an amazing job
    Mary R. Jan 30, 2017

    Hi Lauren, Thank you very much! Please let me know if there is anything else we can do for you. Mary

  • Randy Y. Jan 24, 2017
    Carpet Cleaning
    Verified Review
    Great choice for carpet cleaning
    Friendly technician. Great job. Great price. Highly recommend. Better than other companies I have used in the past. Will be my go to company from now on.
    Mary R. Jan 24, 2017

    Thank you so much Randy! I will pass on those kind words to my technician. Please let me know if there is anything else I can do for you. Have a great week & thanks again. Mary

  • Shelia K. Jan 19, 2017
    Carpet Cleaning
    Verified Review
    Professional & hard workers
    Very satisfied with the work of both the young men that came to my house! They actually got here 15 min early! Everything was done with great care and positive attitude. Would recommend and will use Steamatic again! S Gray
    Mary R. Jan 20, 2017

    Hi Shelia, Thank you! I will pass on those kind words to the crew. I am also glad that we were able to do the additional furniture cleaning for you while we were there as well. Please let me know if there is anything else we can do for you. Thanks again, Mary

  • Lexie P. Jan 12, 2017
    Carpet Cleaning
    Verified Review Updated
    Great!
    Everything went great!
    Mary R. Jan 20, 2017

    Hi Lexi, Thank you very much! Please let me know if there is anything else we can do for you. Mary

  • Verified Review Original
    Great!
    Everything went great!
    Mary R. Dec 15, 2016

    Thank you very much Lexie. Have a wonder holiday & Merry Christmas to you & yours. Let me know if there is anything else we can do for you. Mary

  • Terri H. Jan 1, 2017
    Upholstery and Furniture Cleaning
    Verified Review
    Very nixe young men!
    The young men arrived on time and were respectful. I was more hopeful about the outcome of my sofa but realize it's 9 years old. The edges of the front of the cushions still looked soiled which I didn't notice until the fabric dried. Also, the microber fabric didn't seem to tolerate the intense suction and has multiple tiny holes in some places. Damien was very knowledgeable about the services Steamatic provides.
    Mary R. Jan 20, 2017

    Hi Terri, Sorry to hear about your sofa but with it being 9 years old there will be some natural wear & tear on the fabric. I did talk to a manufacturer of microfiber and they said that it is common for the fibers to do that based on the age of sofa. Please let me know if there is anything I can do for you in regards to coming back out & touching up some of the edges. Thanks, Mary

  • Yolanda T. Dec 31, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Job well done!
    I had my den furniture clean. They were on time and did a great job. I will be recommended them to my friends and family.
    Mary R. Jan 20, 2017

    Hi Yolanda, Thank you very much! Please let me know if there is anything else we can help you with. Happy New Year! Mary

  • Robert B. Dec 21, 2016
    Carpet Cleaning
    Verified Review
    Outstanding
    Polite, on time and stayed as long as it took. Would recommend
    Mary R. Dec 21, 2016

    Good morning Robert. Thank you so very much. Please let me know if there is anything else we can do for you. To you & yours "Merry Christmas & Happy New Year" Thanks again. Mary

  • Edward F. Dec 15, 2016
    Rug Cleaning
    Verified Review
    Outstanding service. They went WAY above and beyond! Great value too. :) Working with Mary and her team was a pleasure. Will do business again. Thank you so much
    Mary R. Dec 15, 2016

    Thank you Ed! Those orientals that we cleaned for you were beautiful especially knowing how old some of them were. Please let me know if there is anything else we can for you. Thanks & have a Very Merry Christmas. Mary

  • Allen C. Dec 4, 2016
    Carpet Cleaning
    Verified Review
    Great job!
    Showed up early, great cleaning. Removed stains that others couldn't!
    Mary R. Dec 5, 2016

    Thank you so much Allen! Please let me know if there is anything else we can do for you. Have a great week. Mary

  • Heather H. Dec 1, 2016
    Duct and Vent Cleaning
    Verified Review
    We would use them again!
    We were very impressed with Doug. He was very knowledgeable. They showed up when they were supposed to and got the job done in a very timely manner!
    Mary R. Dec 1, 2016

    Thanks Heather! Please let me know if there is anything else we can do for you. Have a great weekend & Merry Christmas to you & yours! Mary

  • Mike W. Nov 28, 2016
    Floor Cleaning
    Verified Review
    Great Job!
    The two guys that showed up were on time and and very professional and polite! They went above and beyond to ensure that the job was done above expectations! We will for sure use them on a regular basis. Highly recommend!
    Mary R. Nov 28, 2016

    Thank you very much Mike. I have you in the schedule to do again in 3 months. Have a very Merry Christmas & Happy New Year! Mary

  • Liz D. Nov 18, 2016
    Carpet Cleaning
    Verified Review
    Great job & very knowledgeable!
    Damian and Emmanuel were very friendly, professional and did an excellent job cleaning 4 rooms and an upholstered chair. I walked them through the house and pointed out some problem areas and which furniture pieces needed to be moved. They treated my house and furniture with care and explained some things about cleaning I never knew. I am definitely a future repeat customer!
    Mary R. Nov 20, 2016

    Thank you Liz! I'm glad we had time to clean that chair for you while we were there as well. Please let me know if we can do anything else for you & will pass on your wonderful words to my crew. Happy Thanksgiving. Mary

  • Wayne C. Nov 17, 2016
    Carpet Cleaning
    Verified Review
    Last minute carpet cleaning
    Great communication and fair pricing
    Mary R. Nov 17, 2016

    Thank you very much Wayne! Please let me know if there is anything else we can help you. Thanks again. Mary

  • Vernon T. Nov 16, 2016
    Carpet Cleaning
    Verified Review
    Great job
    The team of two, were not only on time, they asked if they could come early. That was positive from the start. They moved furniture, And they did a splendid job, efficiently and effectively. We will have them yearly from now on.
    Mary R. Nov 17, 2016

    Hi Vernon, Thanks you very much for those kind words. We hold meeting every week and love to read the reviews & praise the crew that was there. It really makes them feel good. Please let me know if there is anything else we can do for you. Thanks, Mary

  • Mark T. Nov 12, 2016
    Duct and Vent Cleaning
    Verified Review
    Great service
    Great service , nice employees did a thorough job
    Mary R. Nov 14, 2016

    Thank you Mark. Hope you have a wonderful week & please let me know if there is anything else we can do for you. Mary

  • Sally H. Nov 6, 2016
    Carpet Cleaning
    Verified Review
    I would recommend to everyone!
    I couldn't be happier! The 2 gentlemen that came out were awesome! Very polite, respectful, worked hard and did an absolutely amazing job! I had moved all my plants, small decorative items from the rooms to be cleaned. They moved my furniture, cleaned the carpet and set the furniture back in place putting syrafoam protector pads under each leg so it would dry properly without making any rust marks from metal caps. Special attention to spots! My carpets look almost new again! 3 rooms for $99 and that's it! No extra charges for stains, or for moving furniture! Nothing, just a flat $99! I would and will recommend your company always! Thanks so much!
    Mary R. Nov 14, 2016

    Thank you so much Ms Sally. I appreciate the kind works & will pass this on to my techs. Please let me know if there is anything else I can do for you. Mary

  • Monica S. Oct 29, 2016
    Carpet Cleaning
    Verified Review
    Great carpet cleaners
    They cleaned all my carpets which included lots of stairs. They were professional and did a great job. All stains were removed! I will definitely use them again.
    Mary R. Oct 31, 2016

    Thank you very much Monica! Please let me know if there is anything else we can do for you. Have a great week. Mary

  • Stephanie S. Oct 19, 2016
    Carpet Cleaning
    Verified Review
    Excellent Carpet Cleaning
    We had our carpets cleaned before moving. Both guys were very nice and professional. And our carpets look great! We would definitely recommend them.
    Mary R. Oct 19, 2016

    Thank you very much Stephanie. Please let me know if there is anything we can do for you at your new home. Have a great week. Mary

  • Viola M. Oct 13, 2016
    Carpet Cleaning
    Verified Review
    Excellent Job
    They arrived on time were very friendly and curious. They were efficient and finished to work quickly. The results were excellent and dried quickly.
    Mary R. Oct 13, 2016

    Thank you very much Viola. Please let me know if there is anything else we can do for you. Thank you for your business, we appreciate it very much! Mary

  • Karen W. Oct 12, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Couch cleaning
    I was disappointed all the dirt didn't come out of my couch when I was told it wouldn't be any problem.
    Mary R. Oct 12, 2016

    Hi Karen, The crew told me that you were not very happy with the cleaning, but they said they worked on it and did the best the good. The couch was in very bad condition, and you said you were not expecting miracles. I am sorry that we could not get it looking better for you. Mary

  • Susan W. Oct 9, 2016
    Carpet Cleaning
    Verified Review
    A Very Satisfied Customer
    My experience with Steamatic was a positive experience from my first contact with Mary to the delivery of my area rugs. Damian & Trevor cleaned 5 rooms & a set of stairs. They were very courteous, attentive to our cleaning needs & did a nice job. They took two wool & two oriental rugs to the plant for cleaning. We are very happy with how they look. Damian & Emmanuel were very courteous when they delivered the rugs. We found Steamatic to be very competitive on their pricing. Will definitely recommend & use them again!!!! Susan W.
    Mary R. Oct 10, 2016

    Thank you very much Susan! I will pass on those kind words to my crew's, they love hearing from our customers and I always give them the praise they deserve. Please let me know if there is anything else we can do for you. Thanks again. Mary

  • Kathy H. Oct 3, 2016
    Carpet Cleaning
    Verified Review
    Go Steamatic!
    Damian was really friendly and didn't even mind my babbling. He did a great job on my chair, ottoman and stairs. People in office are very nice too. Will definitely use them again!
    Mary R. Oct 4, 2016

    Thank you Ms Kathy. Please let me know if there is any thing else we can do for you. I will pass on your kind words to Damian. Have a great week. Mary

  • Lilly D. Sep 27, 2016
    Carpet Cleaning
    Verified Review
    Decent job
    Overall good job, there are a few high traffic areas that could've used a bit more attention. There was only one person on the job so maneuvering the hose from the van throughout the house was a bit of a mess.
    Mary R. Sep 27, 2016

    Thank you Lilly. I normally always have 2 techs on the trucks but that morning I had 2 call out sick. I do apologize and next time ask them to go over those areas of concern while they are there. They will be more then happy to do so. Thanks again. Mary

  • Barry Y. Sep 22, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Well done
    Friendly and did excellent job
    Mary R. Oct 10, 2016

    Thank you Barry, appreciate it very much. Please let me know if there is anything else we can do for you. Mary

  • Dave S. Sep 13, 2016
    Carpet Cleaning
    Verified Review
    Not bad...
    The guys who did the cleaning were very friendly and arrived on time. While they did a decent job of removing two rust stains from my carpet, they had nothing that helped with the rubber stains left by the bottom of two stools I had in my living room. They admitted they had never dealt with that type of stain before, which was disappointing. Even though the floors were supposed to be dry in three hours, the main stairs from downstairs took well over 24 hours to dry. It was a humid day, but the rest of the carpets were mostly dried in 5 to 6 hours. The vacuum and suction tubes left grass from previous jobs near the front door, and a few spots on the walls - so be prepared with a vacuum cleaner and a cleaning sponge. Overall, not a bad experience, but it could have been better with more targeted stain removal chemicals and clean hoses.
    Mary R. Sep 15, 2016

    Hi Dave, I wish you would have told me about the rubber stains ahead of time like you did with the rust stains. They are correct when they said they had not dealt with that before & neither have I. Had I known about it, I would have asked the owner if there was something special that we could have tried. Being informed of all the issues is very important, because I do want you to be happy & I do want my crews to do their very best for every customer. As for the from the hoses, I appreciate you bring that to my attention and I will make sure that it does not happen again.

  • Lori S. Sep 1, 2016
    Carpet Cleaning
    Verified Review
    Efficient and price-friendly
    The guys showed up promptly, worked efficiently, and were as nice as could be! Definitely recommend Mary and her team!
    Mary R. Sep 15, 2016

    Thank you very much Lori. Please let me know if there is anything else we can do for you.

  • Kathy O. Aug 31, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Easy to schedule, good price, great results.
    Mary R. Sep 15, 2016

    Thanks Kathy. Have a great visit with your family and wonderful labor day weekend.

  • Patty W. Aug 30, 2016
    Carpet Cleaning
    Verified Review
    I had one room cleaned and a couch spot cleaned for $85. They were late arriving. One said he was new and it seemed he was training the other one who came to work. I pointed out the spots on the carpet and couch that concerned me. They completed the job in 45 minutes. The couch looked great but the carpet looked less than desirable. The small stains I was looking to have removed ended up looking like grease stains. I probably will not use them again.
    Mary R. Sep 15, 2016

    Hi Patty, I spoke with the crew about the stains in your carpet & they said they tried everything they had to try to get them out. They said they asked you if you knew what they were & you said you did not. I am sorry that you were not happy but it sounds like they did everything they could to try to get them out. Customer service is very important to us and we try very had to make every customer happy.

  • Dawn L. Aug 30, 2016
    Carpet Cleaning
    Verified Review
    Mary Roland was professional, friendly, and honest during every interaction. Her quote was not only fair, it never changed; which was not the case with other quotes I received. She went above and beyond to fit me in because of the emergency situation I was in, and yet didn't take advantage of that situation, not one time. I loved dealing with her and not only would use her again, I would recommend her to everyone. But that's not all...when her staff arrived, they were also friendly, professional, and did an amazing job. I have 3 dogs and a cat, so you can imagine that my carpet was in rough shape. I had numerous old stains, and they went out of their way to try several different options to treat those old, nasty stains. Although they were not able to get them completely removed, they were 1000% better than before. I have a very light carpet and I wasn't expecting miracles, but what I got was a company of people who not only did their job, but treated us like human beings. They cared about out situation and went way above what they had to. This is the kind of company people wish all companies were like. Trust me, Mary and her team are one of a kind and you will never be sorry when you hire them!
  • Larry H. Aug 29, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Brought them a rug, two white cloth chairs and a matching ottoman. The chairs/ottoman were very old and quite dirty and stained. Steamatic got them looking great. When we first went to pick up the chairs, they weren't really clean to satisfaction. Mary immediately saw the problem, apologized, and asked us to let them continue to work on them. When we went back, they were great. Mary was great to work with and the price was very reasonable. I highly recommend.
  • Paula P. Aug 26, 2016
    Carpet Cleaning
    Verified Review
    They came today and cleaned the carpet in my house, and I am very pleased! Communication before hand was excellent, and they were okay with my changing the date of the appointment. I received a call yesterday confirming today's appointment, this morning when the service man was on the way, I got a call letting me know he would be there soon, and he was! He listened carefully to what I asked him to do, and did it, somehow managing to get chocolate candy out of the carpet and a terrible dog odor out of one of my rooms! Great job for a reasonable price!
  • Ruth C. Aug 24, 2016
    Tile and Grout Cleaning
    Verified Review
  • Lauren P. Aug 22, 2016
    Carpet Cleaning
    Verified Review
    The carpet in our office had many stains from various food and beverage spills, but after Steamatic cleaned it, it looked brand new! I'm thrilled with the results, and they were very cost effective as well. Excellent results for an excellent price!
    Mary R. Sep 9, 2016

    Thank you Ms Lauren. Please let me know if there is anything else we can do for you. Mary

  • Theresa D. Aug 11, 2016
    Carpet Cleaning
    Verified Review
    The techs arrived exactly on time. And the job they did was fantastic!
    Mary R. Aug 12, 2016

    Thank you Theresa, and congratulations on the arrival of your new grandchild. Please let me know if there is anything else I can do for you or them. Mary

  • Barbara F. Aug 10, 2016
    Carpet Cleaning
    Verified Review
    Good carpet cleaning experience and great grout cleaning. I recommend and will use again
    Mary R. Aug 11, 2016

    Thank you very much Barbara. Enjoy your new home and let me know if there is anything else we can do for you. Mary

  • Nalinee R. Aug 9, 2016
    Carpet Cleaning
    Verified Review
    Excellent service, on time, price as quote.
    Mary R. Aug 10, 2016

    Thank you very much Nalinee. Please let me know if there is anything else we can do for you. Appreciate your business very much. Mary

  • Angie G. Aug 3, 2016
    Water Damage Cleanup and Restoration
    Verified Review
    Steamatic were great to work with. Their quote was reasonable and gave me advice recommendation for other services I needed. Then their staff were easy to work with and made, a difficult task of clean for me, go smoothly. I'd definitely use them again.
    Mary R. Aug 4, 2016

    Thank you very much Ms Angie. We know how difficult & upsetting it can be when you have a water damage & a mold issue. Being fair, understanding and educating our customers is a top priority for us. The last thing you or any one needs is to have a company come in and just do stuff and you have no idea what they are doing or why! We let our customers know step by step what is happening, why we doing what we are doing and what the final out come will be. After all, it is your home and you have the right to know. Please let me know if there is anything else we can do for you. Thanks, Mary

  • J. M. Jul 27, 2016
    Carpet Cleaning
    Verified Review
    Trevor and John, from Steamatic were my technicians, and I could not have asked for more professional and polite gentlemen. They arrived promptly at the scheduled time and did an excellent job of cleaning a very dirty carpet. I will definitely use Steamatic again and suggest that others do so, too.
    Mary R. Jul 27, 2016

    Hi Joanie, Thank you so very much! I will pass on that wonderful praise to Trevor & John. Promptness & professionalism is one thing we expect from our crews, and when that happens we have great happy customers like you. Thanks again and please let me know if there is anything else we can do for you. Mary

  • Stephanie C. Jul 20, 2016
    Carpet Cleaning
    Verified Review
    Their equipment leaked all over my hardwood floors and they had to use my water due to malfunctioning equipment. Very courteous workers.
    Mary R. Jul 20, 2016

    Hi Stephanie, I just spoke with the technicians that were out there and they said it was a small spot right by your front door, not all over your hardwood floors, and they cleaned it up immediately! They did need to use some of your water but because the equipment was malfunctioning, it was because they had a lot of jobs that day and just ran out of water. They did not collect for your stairs that were cleaned which was an oversight on their part & when I called to let you know you said that you were not going to pay because they used your water! I said I did not know that and under the circumstances that was fine. I am sorry that you felt you had to leave a not so good review, because I felt I was very obliging with you by not charging you for the additional cleaning.

  • Barry Z. Jul 19, 2016
    Carpet Cleaning
    Verified Review
    Needed 5 rooms and stairs done since we were moving out. They set up an appointment for me quickly and kept me informed the whole way. Excellent job cleaning. Would definitely recommend them to anyone.
    Mary R. Jul 20, 2016

    Thank you very much Barry. Please let me know if there is anything we can do for you in your new home. We also clean: tile & grout, furniture, area rugs as well as air duct cleaning! Thanks, and keep us in mind if you need us for anything else. Mary

  • Sherre M. Jul 11, 2016
    Carpet Cleaning
    Verified Review
    Steam cleaned entire house, 3 bedrooms, 2 halls, stairs and bonus room as well as 2 additional rooms! Very reasonable and outstanding staff! We would absolutely recommend and will use them again!!!
    Mary R. Jul 12, 2016

    Hi Sherre, Thank you so much for great review, we appreciate it very much. Hope your daughter gets settled in & welcome to Tennessee! Please let me know if there is anything else we can do for her. Thanks again! Mary

  • Jenny B. Jul 5, 2016
    Carpet Cleaning
    Verified Review
    I needed very high traffic areas cleaned. It's been 2 years since these carpets were cleaned and they had very heavily soiled areas. I had 13 carpeted stairs, a bonus room, a master bedroom and a hallway cleaned. This was the best experience I have ever had with a company. They were prompt, explained what they were going to do, did what they said they would do, and did not increase my charges after arriving and seeing how bad the spots were. Not only that, they cleaned all the spots! I only had a very, very small area that is only showing a lot of wear because it's a high traffic area. Every time I walk up and down my stairs I think to myself, "I cannot believe how clean they got the carpets on these stairs!" I will definitely use this company again! I won't wait so long to have my carpets cleaned either now that I know how clean they can get them. Also the dry time was very quick - several hours for most areas, some spots took longer. I highly recommend this company.
    Mary R. Jul 5, 2016

    Hi Jenny, Thank you so much for the wonderful praise on my crew! I will pass this on to them and let them know how much you appreciated their hard work. Please let me know if there is anything else we can do for you. Again, thank you very much, we appreciate if very much! Mary

  • Charles H. Jul 2, 2016
    Rug Cleaning
    Verified Review
    Mary R. Jul 5, 2016

    Thank you Charles. Please keep us in mind for any future cleaning you may want to have done. Thanks, Mary

  • Darrius H. Jun 30, 2016
    Carpet Cleaning
    Verified Review
    Carpet cleaning was needed for move out exit inspection. Technicians Eric and Trevor were punctual and courteous. Cleaning definitely revitalized the carpet. Job well done!
    Mary R. Jun 30, 2016

    Thank you very much Darrius! Please let me know if there is anything we can do for you at your new home. Have a great & safe 4th of July. Mary

  • Christine B. Jun 27, 2016
    Duct and Vent Cleaning
    Verified Review
    Dryer Vent Cleaning
    Mary R. Jun 27, 2016

    Thank you very much Christine! I will pass on that great compliment to the crew. Please let me know if there is anything else we can do for you. Have a great weekend. Mary

  • Tasha Y. Jun 26, 2016
    Carpet Cleaning
    Verified Review
    Steamatic did a good job! They were able to remove stains from my carpet that I thought would never come out. The only constructive feedback I will provide is that they did not move the couches as we discussed over the phone. Other than that I will definitely hire them again!!!!
    Mary R. Jun 27, 2016

    Hi Tasha, Thank you for bring this to my attention, I have already talked to the crew that was out there & rest assured it will not happen again. Thanks also for the great review, so happy we could get those stains out for you. Please let me know if there is anything else we can do for you. Have a great week. Mary

  • Christopher R. Jun 24, 2016
    Carpet Cleaning
    Verified Review
    Spoke with Mary about my needs. Got my quote which was very nice. The guys were punctual. They got in and out. My carpet looks and smells great!
    Mary R. Jun 27, 2016

    Hi Christopher, Thank you very much! Please let me know if there is anything else we can do for you. Have a great week. Mary

  • Bina S. Jun 22, 2016
    Carpet Cleaning
    Verified Review
    Very punctual and did an excellent job!
    Mary R. Jun 22, 2016

    Thank so much Bina. Please let me know if there is anything else we can do for you! Have a great week. Mary

  • Jack P. Jun 22, 2016
    Tile and Grout Cleaning
    Verified Review
    They were prompt and did a good job
    Mary R. Jun 22, 2016

    Thank you Jack, appreciate the great review. Please let me know if there is anything else we can do for you. Have a great week. Mary

  • Julie A. Jun 21, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Fantastic! Got an appointment quickly, very courteous staff and good results.
    Mary R. Jun 21, 2016

    Hi Julie, Thank you so much for those kind works & for the great review. Please let me know if there is anything else we can do for you. Have a great week. Mary

  • Kelly B. Jun 13, 2016
    Rug Cleaning
    Verified Review
    I have not heart back from them yet. They still have my rug...
    Mary R. Jun 14, 2016

    Hi Kelly, I am very sorry that I have not gotten back in touch with you about your rug. I am a little short handed & busy, but that is no excuse for not communicating with you. Your rug was rolled up in back & I had not checked it yet. I had them unwrap it and there was still some of that white powder in it, so they are recleaning it now. I will call you as soon as they get done to see how it looks. Again, I am very sorry for my lack of communication with you. Thanks, Mary

  • Rich W. Jun 5, 2016
    Carpet Cleaning
    Verified Review
    On time good guys to talk to
  • Kristy R. Jun 3, 2016
    Duct and Vent Cleaning
    Verified Review
    We hired Steamatic for crawl space encapsulation and duct cleaning. Both were very big jobs. Duct cleaning was pretty straight forward and went as expected. We ran into a few unexpected problems with the crawl space encapsulation, which happens. But what really impressed me was how far Joe and his crew went to make it right. Joe want above and beyond to correct the issues and find a solution. He was determined to get everything taken care of to our satisfaction and then some. This we appreciated above all else. It speaks volumes to his integrity and pride in his company and service. His crew worked hard, I don't think I ever saw them take a break or rest. Great work ethic and very polite. While it was not an easy project, I'm glad we had these folks on the job.
    Mary R. Jun 3, 2016

    Thank you so much for those kind words. Your crawl space was a one of a kind and quite a challenge, but we always try to find ways to fix the problem - not just put a band aid on it. I will pass on those words of praise to my crew as well. Again, thank you for your business & kind words, we appreciate it very much. Mary

  • Haley D. Jun 3, 2016
    Carpet Cleaning
    Verified Review
    The cleaners were super friendly and our carpets look awesome now! I had a great experience with this company from start to finish.
    Mary R. Jun 3, 2016

    Hi Haley, Thank you very much! Please let me know if there is anything else we can do for you. Have a great weekend. Mary

  • Dorothy J. May 27, 2016
    Carpet Cleaning
    Verified Review
    Working with Steamatic was a great experience. I wanted them to come right after I closed on my new house. Closing got pushed back, and they were willing to shuffle their schedule to accommodate me. The worked into the evening to get it done. They guys were super nice, and the carpets look great. Now I will have clean carpets to move into!
    Mary R. May 31, 2016

    Thank you Dorothy! I'm glad we were able to move some things around and get you taken care of. Enjoy you new home and if there is anything else we can do for you, please give me a call. Mary

  • Julie M. May 20, 2016
    Carpet Cleaning
    Verified Review
    Professional, timely, great communication and effective results. Thanks!
    Mary R. May 20, 2016

    You are very welcome, and thank you. We appreciate your business very much. Please let me know if there is anything else we can do for you. Mary

  • Jenna S. May 17, 2016
    Rug Cleaning
    Verified Review
    Everything went great! The guys showed up when they said they would and they did a great job. They also completed the job really quickly.
    Mary R. May 20, 2016

    Hi Jenna, Thank you very much! I will pass this on to the crew that was out there. Please let me know if there is anything else we can for you. Mary

  • Debra H. May 16, 2016
    Upholstery and Furniture Cleaning
    Verified Review
  • Sherry A. May 15, 2016
    Carpet Cleaning
    Verified Review
    Curt and great job! Thanks!
    Mary R. May 16, 2016

    Thank you very much Ms Sherry. Have a great week & please let me know if there is anything else we can do for you. Mary

  • Steve L. May 10, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    The gentlemen that came to do the cleaning were very professional and quick. I'd hire them again
    Mary R. May 10, 2016

    Thank you very much Steve! Please let me know if there is anything else we can do for you! Have a great week. Mary

  • Shannon B. May 8, 2016
    Carpet Cleaning
    Verified Review
    I had a quote from them within ten minutes and hired them. They arrived on time and did a great job !
    Mary R. May 9, 2016

    Thank you Shannon. Please let me know if there is anything else we can do for you. Mary

  • Scottie D. May 6, 2016
    Carpet Cleaning
    Verified Review
    Nice, polite young men. Arrived a little early which was great. Quick and efficient.
    Mary R. May 6, 2016

    Thanks you so much Scottie. Please keep us in mind if there is anything else we can do for you. Have a great weekend. Mary

  • Lauren S. May 4, 2016
    Carpet Cleaning
    Verified Review
    Mary was awesome at working with me on a time to come clean. Our technicians, especially the supervisor (can't remember his name but he was lovely to speak with) were very professional, courteous, and took great care working around our home and furniture
    Mary R. May 4, 2016

    Thank you so much Lauren for those kind words about our tech's. Damian was the lead on that job and I will pass this on to him and his helper. We have meetings every Friday and I like to stand up and acknowledge them when we get these wonderful reviews. It really makes them feel great. Please keep us in mind & let me know if there is anything else we can do for you. Mary

  • Stacey E. May 1, 2016
    Carpet Cleaning
    Verified Review
    Such a thorough job! Our carpets look and smell great again and the difference in the tile/grout is unbelievable! Will absolutely use them again and would recommend to anyone !
    Mary R. May 2, 2016

    Thank you so much Stacey! We try very hard to meet & exceed our customers expectations. I will pass this on to the crew that was there. Customer service is our number one goal. Please let me know if there is anything else we can do for you. Mary

  • Hollie C. Apr 30, 2016
    Carpet Cleaning
    Verified Review
    Mary R. May 2, 2016

    Thank you very much Hollie. Please keep us in mind & let me know if there is anything else we can help you with. Mary

  • Neal J. Apr 28, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    The guys worked extremely hard and did a very good job.
    Mary R. Apr 29, 2016

    Thank you Neal & Wendy, appreciate the wonderful review. Please keep us in mind for any future cleaning you may want to have done. Mary

  • Anne F. Apr 23, 2016
    Carpet Cleaning
    Verified Review
    Mary R. Apr 28, 2016

    Thank you Anne. Customer service is our main goal here at Steamatic. Please let me know if there is anything else we can do for you. Mary

  • Eric H. Apr 20, 2016
    Duct and Vent Cleaning
    Verified Review
    Thorough honest service.
    Mary R. Apr 20, 2016

    Thank you very much Eric. Please let me know if there is anything else we can help you with. Have a great week. Mary

  • Rebekah C. Apr 14, 2016
    Steam Cleaning
    Verified Review
    Super easy scheduling, both gentleman were proffessional and courteous. We sill definitely use them again!
    Mary R. Apr 14, 2016

    Thank you very much! Please let me know if there is anything else we can do for you. We also clean furniture, tile & grout and air ducts! Have a great weekend. Mary

  • Jeff S. Apr 5, 2016
    Carpet Cleaning
    Verified Review
    Steamatic was in touch with me within hours of my post. Very friendly & courteous! Oriental rugs were very clean. The only exception was there was still some cat urine odor present on one of the rugs though. Overall, I am satisfied with the service that they provided & I have taken them another rug to clean. I would recommend them to anyone who has a need for oriental rug cleaning.
    Mary R. Apr 5, 2016

    Hi Jeff, By all means bring that rug back into me so I can reclean it again. Some times when they get into warmer conditions, such as your house, the odor is more prominent verses in our warehouse where it is much cooler. Thanks, Mary

  • Sonya N. Apr 1, 2016
    Carpet Cleaning
    Verified Review
  • Deanna S. Mar 24, 2016
    Carpet Cleaning
    Verified Review
    They did a great job. Very reasonable with price. Definitely worth it....
    Mary R. Mar 25, 2016

    Thank you Deanna. Please let me know if there is anything else we can do for you. Mary

  • Marcella W. Mar 24, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Omg!! It was such a great job! I never imagine it to look this great! The techs were very nice did an excellent job. I definitely recommend this company. Superb work!!
    Mary R. Mar 25, 2016

    Thank you Marcella! Please let me know if there is anything else we can do for you. Mary

  • Kim E. Mar 22, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    They were here at the exact time they promised, performed the work promptly and were very friendly. We will definitely hire them again. Thank you!
    Mary R. Mar 22, 2016

    Thank you, appreciate it very much! Let me know if there is anything else I can do for you!

  • Brian H. Mar 16, 2016
    Rug Cleaning
    Verified Review
    They did excellent work with great customer service at a reasonable price. Couldn't be happier.
    Mary R. Mar 16, 2016

    Thank you Brian, Please let me know if there is anything else we can do for you. Have a week. Mary

  • Mike W. Feb 26, 2016
    Carpet Cleaning
    Verified Review
    Showed up on time and we're very friendly. They did an awesome job. Would highly recommend.
  • Michael N. Feb 25, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Respectful young men! Professional job
    Mary R. Feb 25, 2016

    Thank you Michael, please let me know if there is anything else we can do for you.

  • Daniel B. Jan 29, 2016
    Carpet Cleaning
    Verified Review
    Carpets look great. Very friendly. I did think they would move the little things, like chairs in the dining room, to get all the carpets cleaned, but they didn't. Just wish they would have communicated that so I could do it.
    Mary R. Feb 5, 2016

    Thank you Daniel, yes they should have. I will talk to them about your concerns and I appreciate you bring it to my attention.

  • Genia F. Jan 19, 2016
    Carpet Cleaning
    Verified Review
    Trevor and Gary were very professional and did a great job. Price was reasonable and Mary,the owner of the company, was very nice.
    Mary R. Jan 19, 2016

    Thank you very much for those kind words. Please let me know if there is anything else we can do for you.

  • Nicole B. Jan 18, 2016
    Carpet Cleaning
    Verified Review
    Great Job, quick and professional. They got our set-in stains out. The carpet looks fresh, clean and bight. The gentleman came out and gave us a quote on our tile areas too, great for future reference. We will be interested in this company for future use. Thank you
    Mary R. Jan 18, 2016

    Thank you Nicole, I appreciate the great review. Please let me know if we can do anything else for you. Tile & grout, air duct cleaning, furniture & area rugs. Have a great week. Mary

  • Teri R. Jan 2, 2016
    Carpet Cleaning
    Verified Review
    I was very pleased with the with the work performed. The carpets looked great! I highly recommend this company.
    Mary R. Jan 4, 2016

    Thank you Teri, please let me know if there is anything else we can do for you. Mary

  • Kash K. Dec 30, 2015
    Carpet Cleaning
    Verified Review
    They did a great job cleaning the floors! The business is family owned and they are professionals.
    Mary R. Dec 30, 2015

    Thank you Kash, please let me know if there is anything else we can do for you. We also do air duct cleaning, area rug & furniture cleaning if you are ever in the need. Mary

  • John W. Dec 29, 2015
    Carpet Cleaning
    Verified Review
    Mary R. Dec 30, 2015

    Hi John, I will have my office give you a call to see what your concerns were on the carpet cleaning. Thank you

  • Carnelle D. Dec 19, 2015
    Floor Cleaning
    Verified Review
    Excellent job! Fast, professional, courteous! We will definitely use them again! Carpet looks fantastic! C. Dowell
    Mary R. Dec 30, 2015

    Thank you Carnelle, please let me know if there is anything else we can do for you.

  • Matthew C. Dec 16, 2015
    Steam Cleaning
    Verified Review
    a 2 person team came out to our newly purchased and empty house to clean the carpets prior to moving in. Workers were on time, polite and worked hard. Had a pricing difference between the quote on Thumbtack and what was charged. Admittedly it was my fault for having an extra bedroom cleaned that was not in the original price, however the lady that was sweet as pie prior to my booking was stern, cold and a bit rude when I called to have her explain the higher price
    Mary R. Dec 16, 2015

    Thank you Matthew, you are absolutely right. I let some personal family issues get in the way of my professionalism I do apologize. When the crew called up and said that you were not going to pay more than the original quoted price I got upset and was not as nice to you as I should have been. Thank you again for bringing this to my attention, I can assure you it will never happen again. Mary

  • Maureen O. Dec 16, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Excellent work! Great crew. Would hire again without hesitation!
    Mary R. Dec 16, 2015

    Thank you Maureen. Please let me know if there is anything else we can do for you. We do air duct cleaning & dry vent cleaning as well if you are ever in the need. Mary

  • Novella W. Dec 15, 2015
    Carpet Cleaning
    Verified Review
    Mary R. Dec 16, 2015

    Hi Novella, Please give me a call at the office and let me know what your concerns are on the carpet cleaning. I know that the crew stated that some of the spots may come back, and if they did we can come out and touch them up again for you. Thanks, Mary

  • Sita D. Dec 10, 2015
    Carpet Cleaning
    Verified Review
    Mary was friendly and efficient. The guys were thorough, informative and pleasant. My carpets looked and smelled great. I'd use Steamatic again.
    Mary R. Dec 11, 2015

    Thank you Sita, please let me know if there is any thing else we can do for you. We also clean furniture, area rugs & air ducts. Please tell all your friends! Have a Happy & Safe Holiday. Mary

  • Pamela B. Dec 1, 2015
    Tile and Grout Cleaning
    Verified Review
    Not satisfied with first service call and second service call did not include sealing just cleaning. Job not as expected.
  • William B. Nov 28, 2015
    Carpet Cleaning
    Verified Review
    On time. Finished in a timely manner. Price was worth it. Workers respectful and professional. I will use them again.
    Mary R. Nov 30, 2015

    Thank you William, please let me know if there is anything else we can do for you. Please keep in mind that we also do air duct cleaning, furniture & area rugs.

  • Dawn L. Nov 26, 2015
    Carpet Cleaning
    Verified Review
    Wish the traffic areas could have gotten a little lighter but understand they can only do what they can do. The gentlemen were very nice and got out the stains.
    Mary R. Nov 30, 2015

    Thank you Dawn. I appreciate you understanding about the high traffic areas. We try very hard to get them to look as good as possible, and even though they are clean they will still look worn. Please let me know if there is anything else we can do for you.

  • Donna L. Nov 25, 2015
    Carpet Cleaning
    Verified Review
    Mary R. Nov 25, 2015

    Hi Donna, Thank you for the review, is there some thing that you were not happy with? If so please give me a call so we can discuss to see if we can make it better. Thanks, Mary

  • Luis G. Nov 22, 2015
    Carpet Cleaning
    Verified Review
    Great website tool. A lot of options to choose from in one same spot
    Mary R. Nov 23, 2015

    Thank you Luis, please let me know if there is anything else we can help you with. Keep in mind we do air duct cleaning, furniture & area rugs.

  • Ethan B. Nov 18, 2015
    Carpet Cleaning
    Verified Review
    Mary R. Nov 18, 2015

    Thank you Ethan, please let me know if there anything else we can do for you.

  • Craig M. Nov 18, 2015
    Steam Cleaning
    Verified Review
    This was steam cleaning the carpet in a recently purchased house prior to move-in. John and his associate did a great job. Very thorough and speedy. They scotchguarded the carpet and it looks great. Would definitely recommend and would not hesitate to use again. Craig
    Mary R. Nov 18, 2015

    Thank you Craig, and welcome to Tennessee. Please let me know if there is anything else we can do for you. Mary

  • Lance C. Nov 17, 2015
    Steam Cleaning
    Verified Review
    The crew was great...they were fast and very helpful with information. The carpet looks amazing.
    Mary R. Nov 18, 2015

    Thank you Lance, please let me know if there is anything else we can do for you!

  • April H. Nov 16, 2015
    Tile and Grout Cleaning
    Verified Review
    The cost total with tip was 155. There are huge chunks of my grout now missing that have to be fixed. I asked them to take caution but there are at least 12 places I have to have grout patched....very upset over what additional cost there will now be.
    Mary R. Nov 16, 2015

    Hi April, I am sorry to hear that you are very upset with the tile & grout cleaning, but if the grout came out like that when it was being cleaned, it tells me that it was in pretty bad shape to begin with. Our equipment would not have done that if the grout had been in good shape to start with. I am sure the crew did the best they could but it would have been impossible to know just by looking which areas would have been worse than others. Again, I do apologize and I am sorry that you are not pleased with our service. We strive very had to please every customer that we service. Please give me a call at 615-256-7447, I would like to discuss this with you further. Thanks, Mary

  • Jill S. Nov 11, 2015
    Carpet Cleaning
    Verified Review
    Mary R. Nov 11, 2015

    Thank you Jill, please let me know if there is anything else we can do for you. Mary

  • Shirley D. Nov 10, 2015
    Tile and Grout Cleaning
    Verified Review
    Mary R. Nov 12, 2015

    Hi Ms Shirley, Thank you for the review. Your daughter said she was very pleased with the cleaning. Is there some thing that you were not happy with? Please contact and the office so we can discuss further. We strive to make every one happy with our service & if you have a concern I would like to hear about it. Thank you very much, look forward to your call. Mary

  • Jennifer W. Nov 8, 2015
    Carpet Cleaning
    Verified Review
    Steamatic was excellent! The quote Mary gave to clean our carpet, stairs and couch was great, and she was lovely to work with. Our cream carpet looks so much better and brighter. Some stains didn't come out, but the guys were honest about these and they still managed to remove stains I thought were permanent. I will definitely use them again, and my husband and I have already given them referrals. Expect my sisters to call soon:-)
    Mary R. Nov 9, 2015

    Thank you so much Jennifer. I look forward to hearing from your sisters and will personally take care of them. Please let me know if there is anything else we can do for you. Thanks, Mary

  • Louise D. Oct 28, 2015
    Carpet Cleaning
    Verified Review
    Mary R. Oct 28, 2015

    Thank you Louise. Please let me know if there is anything else we can for you.

  • Paul M. Oct 26, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Stains appeared the next day like nothing was done. Terrible. Never use them again.
    Mary R. Oct 26, 2015

    Hi Paul, Sorry to see that you are unhappy with the cleaning in your vehicle. The crew asked your wife if she was happy with the cleaning before they left and she said she was and paid them. If the stains are deep seeded into the cushions, which apparently these were, they may come back. It's called a wicking effect when they resurface. If you would like for us to come back and reclean those spots we will. Please give my office a call at 615-256-7447. Please keep in mind that there is no guarantee that every spot will come out. Look forward to hearing from you. Thanks, Mary

  • Neal C. Oct 21, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Able to help out the same afternoon I contacted them. Did a good job.
    Mary R. Oct 22, 2015

    Thank you Neal. Please let me know if there is anything else we can do for you and have a great weekend. Mary

  • Betsy W. Oct 20, 2015
    Tile and Grout Cleaning
    Verified Review
    Although the woman corresponding by email was very helpful, the two young guys that showed up were very unprofessional. They were early for the appointment, which was about the only good thing that happened. They didn't know how to calculate square feet, didn't bring all of their own supplies , didn't make the areas of concern look hardly any better (both my husband and daughter looked at it later and couldn't even tell anything had been done!), left the front door wide open without telling me first, and I have three indoor cats that could have gotten outside and hurt, "forgot" to clean up both tubs and toilet seats after the job was "done" and I had to run downstairs after they were already back in the van and ask them to come back in and clean. And above all the areas don't look any better after paying $125! The tech said we needed to regrout everything to make it look better, that the cleaning alone wouldn't make it look new. I would think a real professional would have known that after looking at it at first, and we could have saved a lot of money and time. I have already told several friends who asked about it yesterday NOT to ever use this company and we will certainly not use them again.
    Mary R. Oct 20, 2015

    Hi Betsy, Sorry for the delay in getting back with you but I wanted to talk to my technicians first. As for them not being professional, can you elaborate on that, because that is one thing that we expect from all of our employees. John said that he made a statement that he had to go to his truck to get his tape measure and that you offered to loan him yours. Was there some thing else that you are referring to when you said they did not bring all of their supplies? You did state to me that the grout was in pretty bad shape and I told you at that time that it would be clean but it was not going to look brand new. There is no way of telling how it is going to turn out until we start cleaning it. It is like getting a stain on you jeans or shirt & you don't know if it will come out until you clean it. Some times it does...some times it doesn't. John also said that he took you in there and showed you where the grout was coming out of some of the grout lines and that there was nothing that could be done about that except to get it regrouted. The tile he said did look a lot better and so did some of the grout but not all of it. He also stated that you were concerned about the caulk around the edges that were black from mold & mildew & as we all know, when that happens it does need to be replaced. Mold will discolor the caulk and all you can do is clean it and hope it looks better. As for the clean up..you are right. They should have done that before they even left the bathroom and you should not have had to go chase them down to get them to do it. I have spoken to them about that also, and I appreciate you bring it to my attention. I am sorry that you are not happy, but I did tell you on the onset after our conversation that we would do our best and I feel like we did. We try our best to please every customer that we service.

  • Linda H. Oct 16, 2015
    Carpet Cleaning
    Verified Review
    I was pleased with the job and the technicians. Never thought any of the old stains would come out. I would use Steamatic again!
    Mary R. Oct 16, 2015

    Thank you Ms Linda. Please let me know if there anything else we can do for you and have a great weekend. Mary

  • Jill C. Oct 16, 2015
    Carpet Cleaning
    Verified Review
    Mary R. Oct 16, 2015

    Thank you Ms Jill, please let me know if there is anything else we can do for you. Have a great weekend. Mary

  • Sarah D. Oct 9, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Mary R. Oct 9, 2015

    Thank you Ms Sarah! Please let me know if there is anything else we can do for you. Have a great weekend. Mary

  • Linda L. Oct 4, 2015
    Carpet Cleaning
    Verified Review
    Mary R. Oct 9, 2015

    Thank you Linda, please let me know if there is anything else we can for you. Have a great weekend. Mary

  • Kristen G. Sep 26, 2015
    Carpet Cleaning
    Verified Review
    Mary R. Sep 30, 2015

    Thank you Kristen, please let me know if there is anything else we can do for you!

  • Shelby H. Sep 24, 2015
    Carpet Cleaning
    Verified Review
    Mary R. Sep 25, 2015

    Thank you Shelby. Let me know if there is anything else we can do for you!

  • Tami L. Sep 20, 2015
    Carpet Cleaning
    Verified Review
    My carpets were bad! I am not going to say they look brand new, because they don't abs never will, BUT they haven't looked this good after being cleaned in a very long time. All stains are gone and a week later, they haven't cone back as most do. No additional charges for "special stains" or larger rooms. On time. Polite. Strongly recommend.
    Mary R. Sep 21, 2015

    Thank you for the great review Ms Tami, I appreciate it very much & I will pass on your compliments to my crew. Please let me know if there is anything else we can for you. Mary

  • Charles J. Sep 18, 2015
    Tile and Grout Cleaning
    Verified Review
    Very terrible, don't waste your money you could do better with a shop vac and hot water not worth the money
    Mary R. Sep 21, 2015

    Charles, There was on spot in your bathroom that you said you were not happy with & I even turned the crew around to come back & touch it up, which you said would be fine. Thes you called back within 2 minutes & you refused our services. I am sorry that you are unhappy, but I did try to make it right with you.

  • Linda H. Sep 16, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Everything about this company was outstanding, from the person making the appointment to the person doing the actual cleaning. I couldn't ask for better service.
    Mary R. Sep 16, 2015

    Thank you so much Ms Linda for those kind words! I will pass them on to my crew, they love to hear the praise as well. Please let me know if there is anything else we can do for you. Mary

  • Anthony O. Sep 9, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    They were quick, fast, and even moved up my appointment time when they had a cancellation. Would definitely recommend them
    Mary R. Sep 9, 2015

    Thank you so much for the great review Anthony. Please let me know if there is anything else we can for you! Mary

  • Larry F. Sep 7, 2015
    Carpet Cleaning
    Verified Review
    great job
    Mary R. Sep 8, 2015

    Thanks Larry, please let me know if there is anything else we can do for you!

  • Bill S. Sep 7, 2015
    Carpet Cleaning
    Verified Review
    Great
    Mary R. Sep 8, 2015

    Thanks Bill, please let me know if there is anything else we can do for you.

  • Deborah B. Sep 2, 2015
    Rug Cleaning
    Verified Review
    Guys were really nice and did a great job
    Mary R. Sep 4, 2015

    Thank you Deborah, I will pass on the kind words to my crew.

  • Jennifer S. Sep 1, 2015
    Rug Cleaning
    Verified Review
    Mary R. Sep 1, 2015

    Thank you Jennifer, please let me know if there is anything else we can do for you!

  • Rachel M. Aug 23, 2015
    Carpet Cleaning
    Verified Review
    Mary R. Aug 24, 2015

    Thanks, appreciate the great review!

  • Teresa E. Aug 23, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Great job. Would hire again...
    Mary R. Aug 24, 2015

    Thank you very much!

  • Karla S. Aug 9, 2015
    Carpet Cleaning
    Verified Review
  • Kelly V. Aug 7, 2015
    Carpet Cleaning
    Verified Review
  • Cynthia T. Jul 26, 2015
    Carpet Cleaning
    Verified Review
    The carpet that they cleaned is in a rental house. I knew that everything would not come out, but remarkably it did very well for its condition. They were on time and got right to work. Thanks again
    Mary R. Jul 27, 2015

    Hi Cynthia, Thank you for the great review, I will pass this on to the crew that was there, they are the one's that deserve all the praise. Please let me know if there is anything else I can do for you. Thanks, Mary

  • Lynne H. Jul 17, 2015
    Carpet Cleaning
    Verified Review
  • Harry D. Jun 30, 2015
    Carpet Cleaning
    Verified Review
    They did a great job on the carpet but scuffed up the walls a little to much for my taste.
    Mary R. Jun 30, 2015

    Hi Harry, Glad to hear that you are happy with your carpet cleaning. Can you tell me a little more about the scuffed walls? Are you talking about the baseboards or the walls themselves? Please give me a call, would like to get more info. Thanks, Mary

  • Luis L. Jun 29, 2015
    Carpet Cleaning
    Verified Review
    The crew was late showing up from the time arranged. The carpets looked no different from before to after. Not sure if it was the process used, or the crew running the process. My wife and I were disappointed.
    Mary R. Jun 29, 2015

    Hi Luis, Sorry to hear that you were not happy with the service that we provided for you. When were your carpets cleaned? I have a Lou that was done on 6/23, is that you? I would like to talk to you about it to find out what you are unhappy with. I will have my office give you a call. We work very hard to try to please every one of our customers. Thanks, Mary

  • Tami B. Jun 29, 2015
    Steam Cleaning
    Verified Review
    the appointment was easy to schedule and the service was awesome! They were able to remove a red nail polish stain... Very impressive! I highly recommend this company!
  • Elaine H. Jun 29, 2015
    Carpet Cleaning
    Verified Review
    They were great!
  • Rebecca O. Jun 28, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Mary was so responsive and accommodating. She always got back to me in a timely manner, and was wonderful to work with. I really appreciated her ability to work around my schedule. Will definitely use again!
    Mary R. Jun 29, 2015

    Thank you very much! Have a great 4th of July weekend. Mary

  • Jacquelynn K. Jun 22, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    The main guy was really nice but there is a new spot on my chair that wasn't there before they cleaned it! The one helper guy really seemed ticked off to be here.
    Mary R. Jun 22, 2015

    Hi Jacquelynn, The spot on your chair that has appeared is called a wicking effect, where a stain is brought to the surface of the fabric due to the temp and vacuum that we clean at. I would like to schedule a time for us to come back out and touch that up for you. I will have my office give you a call. As for the helper, I appreciate you bringing this to my attention and I will talk to them. We want all of our customer's to be happy, not only with the cleaning but also with the crew that is there. Thanks. Mary

  • Brad M. Jun 21, 2015
    Tile and Grout Cleaning
    Verified Review
    Fast, great communication, fair pricing, excellent job cleaning and sealing my tiles.
    Mary R. Jun 22, 2015

    Thank you Brad, please let me know if there is anything else I can do for you!

  • Greg J. Jun 19, 2015
    Carpet Cleaning
    Verified Review
    Awsome job! The two guys were total pros. You can count me as regular customer. I will share this with all friends and family . Thanks again, Greg in the boro.
  • Ralph B. Jun 16, 2015
    Carpet Cleaning
    Verified Review
    Easy to schedule and excellent,prompt service.
    Mary R. Jun 17, 2015

    Thanks Ralph, please let me know if there is anything else we can for you. Mary

  • Nancy C. Jun 13, 2015
    Carpet Cleaning
    Verified Review
    Good job by Mark and Paul. Courteous and professional.
    Mary R. Jun 17, 2015

    Thank you , I will pass on the complement to my crew...they love to hear about their great reviews and it makes them feel proud of the work they do! Thanks again. Mary

  • Ginger P. Jun 8, 2015
    Carpet Cleaning
    Verified Review
    The customer service could not have been more accommodating and the carpets came out beautiful!!!
    Mary R. Jun 17, 2015

    Thank you Ginger, please let me know if there is anything else I can do for you!

  • Terisa D. May 22, 2015
    Tile and Grout Cleaning
    Verified Review
    Great service from initial request to end. I had my shower tiles and grout cleaned and sealed. My shower looks great. The tech team that came out to my house were really great guys with a work ethic I haven't seen in a while. They wanted to make sure I was satisfied with everything they did. I would definitely use this company again for a similar job.
    Mary R. May 22, 2015

    Hi Terisa, Thank you very much and please let me know if there is anything else we can for you. I will pass on your great praise to my guys, it really makes them feel great when they hear wonderful things about them. They like to brag.......lol

  • Marcie D. May 14, 2015
    Carpet Cleaning
    Verified Review
    Steamatic did a great job cleaning my carpet. I will definetly use them again!
    Mary R. May 14, 2015

    Hi Marcie, Thank you so much for the kind word's and great review. Please give me a call if there is anything else we can for you. Mary

  • Julian M. May 10, 2015
    Duct and Vent Cleaning
    Verified Review
    Mary R. May 14, 2015

    Thanks for the nice review Julian. Let me know if there is anything else we can do for you! Mary

  • Richard S. May 4, 2015
    Carpet Cleaning
    Verified Review
    Very good job
    Mary R. May 4, 2015

    Thanks Richard. Let me know if there is anything else we can do for you!

  • Patricia J. Apr 29, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Great job! Ellis and Chris arrived on time, introduced themselves and couldn't have been more polite, friendly, and professional. They were really thorough and efficient in cleaning my sofa and chair. They didn't rush through the job but took extra care in making sure they covered every inch of it! I would (and will) recommend Steamatic to everyone for any of the services you provide. Your prices are very reasonable. Again, thanks for such a good job. Trish Johnson
    Mary R. Apr 29, 2015

    Hi Trish, Thank you so much for the great review. The best advertising we can get is by word of mouth. Thanks again. Mary

  • Lisa A. Apr 28, 2015
    Rug Cleaning
    Verified Review
    Mary went above and beyond. We had a stained 100% wool rug and she had her staff reclean it four times until she was happy with it. She was also very pleasant and professional on the phone. I would recommend her to everyone I know
    Mary R. Apr 28, 2015

    Lisa, Thank you so much for the kind words.

  • Lisa S. Apr 26, 2015
    Tile and Grout Cleaning
    Verified Review
    she was very professional. The job was done very timely. Thanks
  • Sandy S. Apr 21, 2015
    Carpet Cleaning
    Verified Review
    She was very prompt, courteous and professional.
  • Jeff B. Apr 20, 2015
    Carpet Cleaning
    Verified Review
    Great Work!
    Mary R. Apr 28, 2015

    Thank you Jeff!

  • Brian B. Apr 16, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    The guy only been with the company for not even six weeks and did a slopey job and missed a lot of spots and had no idea what he was doing maybe he needs tobe train better....
    Mary R. Apr 20, 2015

    Hi Brian, Yes he was fairly new, but he has been trained. We do not put anyone out on their own until we know that are fully qualified to do the work. He was at your home for 3 hours, to clean a sofa, love seat & chair. That tells me that he did not rush thru the job, and he did take his time. Not all stains are going to come out, and I did talk with the tech and he said that he did the best he could, but the furniture was in pretty bad shape. You stated yourself, that you hoped the color would return, and I told you that it would be clean but it was not going to look brand new. I am sorry that you feel like you were not taken care of, we take pride in doing the best we can for every one of our customers.

  • Elena B. Apr 13, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    I've had my sectional couch cleaned on two other occasions in the year and a half; this was, by far, the most thorough and most notably clean. Mary responded immediately to my post and worked veyr well within the confines of my schedule. The team was on time and professional; got right to work and did an excellent job. I have five pets, which includes a 3 month old puppy who is still too small to leap off the sofa when it's time...it needed help...and it now looks almost new and smells great! I will definitely use Steamatic of Nashville & Middle TN, again.
  • Jason R. Apr 10, 2015
    Carpet Cleaning
    Verified Review
    From start to finish, Mary's team was professional, courteous, and thorough. The carpets look and smell great!
  • Dana G. Apr 2, 2015
    Steam Cleaning
    Verified Review
    They were on time and did a great job.
  • Amy L. Apr 1, 2015
    Carpet Cleaning
    Verified Review
    Five stars - outstanding! ! They did such a great job and it was a big one. When the estimate changed , which was not by much at all, they called to ask me if that was okay. Everything was done great and in a timely manner. They even went out of their way and did some extra vacuuming for me. Love this company and I would recommend them to anyone! !
  • Jay Q. Mar 31, 2015
    Carpet Cleaning
    Verified Review
  • Kim S. Mar 9, 2015
    Carpet Cleaning
    Verified Review
    They came in took a look at the carpets and took the approach that they would not be able to get them as clean as I would like them. They ended up doing a superb job and I would use them again with no problem
  • Joan C. Feb 28, 2015
    Carpet Cleaning
    Verified Review
    Everyone was very courteous. very happy with the results.
  • Gary R. Feb 24, 2015
    Carpet Cleaning
    Verified Review
    The staff was on time...very professional. I will use them in the future. Also after they arrived I wanted to add an extra room and hallway and I encounter no problems. Job well done!
  • Dawn S. Feb 23, 2015
    Carpet Cleaning
    Verified Review
    After reschedules due to last week's crazy ice/snow storms in middle TN, they made it out to my house in Murf. today. All I can say is I am extremely happy and impressed! Came in, knew what they were doing, and were done before I knew it! Stains that my shampooer would have never gotten out, are now gone. Mary R. was fabulous in the communication area also. I would use them again in a heartbeat and would recommend Mary and her team for any needs u may have!
  • John K. Jan 26, 2015
    Carpet Cleaning
    Verified Review
    Very professional Great job at the best price quoted. Would reccomend.
  • Tammy H. Dec 23, 2014
    Carpet Cleaning
    Verified Review
    Good communication and team was polite prompt carpets look much better than when I used a rental machine myself !
  • Chelsey W. Nov 25, 2014
    Carpet Cleaning
    Verified Review
    They did a great job! This was a rental with old carpet, and it looks great!
  • Gay H. Nov 22, 2014
    Carpet Cleaning
    Verified Review
    My experience with working with Mary Roland was very good. She was prompt at answering all of my messages and fair in her dealing with me about my carpet cleaning, especially considering I was not yet living in the home and did not have specifics on square footage. As for the carpet cleaning itself, the two men that came.....Chris and Terrell.......they were polite and performed the work in a manner I would have expected as far as the equipment setup was concerned. My only concern is that they were pretty fast in getting the large amount of area done, so I hope they spent enough time going over it to get it well cleaned. At this point, I cannot tell anything as the carpet is still drying. So, my rating is not completely done.............
  • Sara S. Nov 20, 2014
    Steam Cleaning
    Verified Review
    I hired this company because they had the best price of several companies I contacted. The cleaners arrived on time, took care not to damage anything in my home while moving their hoses around, and made my old carpets look brand new. One room has carpet that is 17 years old and another room had badly stained carpet; both rooms look brand new! The guys took their time and did an excellent job. I cannot say enough good things about this company and definitely will have them back in the future!
  • Dave H. Nov 17, 2014
    Carpet Cleaning
    Verified Review
    Mary answered my phone call very quickly. The team was on time and very efficient. The carpets look great. I will use them again.
  • Ronald P. Nov 12, 2014
    Carpet Cleaning
    Verified Review
    Very good service. The workers did a fine job. Thanks much. ron.
  • Cynthia O. Nov 12, 2014
    Upholstery and Furniture Cleaning
    Verified Review
    Beautiful job. Very friendly communication. On time and very efficient. Cynthia O. Nashville
  • Susan H. Nov 10, 2014
    Tile and Grout Cleaning
    Verified Review
    Answered request promptly. Corresponded by email. Were on time. Technicians were pleasant, professional and did a good job. I would call them again.
  • Heather A. Oct 9, 2014
    Upholstery and Furniture Cleaning
    Verified Review
  • Michelle C. Sep 26, 2014
    Upholstery and Furniture Cleaning
    Verified Review
  • Mike W. Sep 12, 2014
    Steam Cleaning
    Verified Review
    My experience with Thumbtack and Mary at Steamatic of Nashville was great! Got a call and proposal within 2 hours of my request and the service was performed the next day. Nice job! Thanks and I will use this service again.
  • Donna B. Aug 15, 2014
    Steam Cleaning
    Verified Review
    The guys were great but the spots are still in my carpet. They were in and out in about 1/2 hour so I don't know if they pre-treated the stains.
  • Julie H. Aug 7, 2014
    Carpet Cleaning
    Verified Review
    Great experience- guys were on time (even a little early), courteous and were in and out in an hour (cleaned 3 rooms). I would definitely recommend.
  • Teresa H. Jun 20, 2014
    Carpet Cleaning
    Verified Review
    Very professional and timely.
  • Tammy F. Jun 20, 2014
    Carpet Cleaning
    Verified Review
    Carpet cleaners arrived early and did a great job! They were very nice and professional!
  • Kay E. Jun 18, 2014
    Carpet Cleaning
    Verified Review
    Cesar responded to my search quickly, provided outstanding service at a reasonable price, was a great communicator, and very personable. It's nice to work with family owned businesses who takes pride in going over and above. He was a real find!
  • Hayley S. Apr 30, 2014
    Carpet Cleaning
    Verified Review
  • Christina M. Apr 21, 2014
    Carpet Cleaning
    Verified Review
  • Simon J. Apr 13, 2014
    Upholstery and Furniture Cleaning
    Verified Review
    They arrived early for setup and began working exactly on time. The two men that arrived got the job done in a reasonable amount of time (less than 1 hour). I hired them for two sleeper couches, but they were nice enough to touch up two spots on my carpet as well. I would hire them again.
  • Thomas D. Mar 28, 2014
    Tile and Grout Cleaning
    Verified Review
    Had kitchen tile cleaned and sealed. Workers were very thorough and took their time. Very receptive to my requests. Very happy with results!
  • Ben G. Feb 25, 2014
    Carpet Cleaning
    Verified Review
    Very pleased with decision to use this company. Pricing was fair, they showed up on time, when promised, and did an outstanding job with cleaning the rugs throughout our home. Big shout out to Paul, who did our home. Very respectful, and a hard worker. Will definitely use this company again, but will ask for Paul.
  • Karen K. Apr 29, 2013
    Carpet Cleaning
    Verified Review
    Chris arrived on time and did a great job cleaning my carpets. He even removed a stain that I have had for a couple years, other carpet cleaner said it couldn't be removed. I will definitely use Steamatic again, great job

Q&A

What is your typical process for working with a new customer?
I like to let the customer talk & let me know exactly what they want done. Once they have explained every thing to me, then I ask questions to make sure I understand what their expectations are. After that I give them a firm price quote and explain to them that the only way our price will change is if they, the customer, either add on an area or item or take one off. We do not price gouge and we do not swap & bait like some other companies do.
What education and/or training do you have that relates to your work?
We are Certified with the IICRC which is the Institute of Inspection Cleaning Restoration Certification company. Our certifications are in carpet cleaning, furniture cleaning, mold remediation & applied structural drying, along with water & fires restoration.
Do you have a standard pricing system for your service? If so, please share the details here.
No, every customer is different and every home is different. We price our job on a per customer basis. It is customized to their needs and expectations.
How did you get started doing this type of work?
The owner of the company has been in this industry on and off for most of his life. When he found out that the franchise territory was available he jumped all over it.
What types of customers have you worked with?
Carpet Cleaning, Air Duct Cleaning, Furniture Cleaning, Area Rug Cleaning, Tile & Grout Cleaning, Water & Fire Restoration, Mold Remediation, Odor Control, We do Commercial, Residential & Industrial. We also Clean Mattresses, Auto's & Boats. Post Construction Clean Up & General Cleaning
What advice would you give a customer looking to hire a provider in your area of work?
Always check them out with the Better Business Bureau, ask them if they are insured & certified in the work that you are asking them to do. Also ask them if there are any hidden charges or is the price firm. There are a lot of companies that do change the price - it's called swap & bait - they price low over the phone to get their foot in your door and then increase it when they get to your home.
What questions should customers think through before talking to professionals about their project?
What exactly do they want done. What is their time frame for getting it done. What are their expectations after it is done. Do they have a budget for the project. Get estimates from reputable companies with no hidden costs, and have them line item every thing out not just a lump sump for everything. And always remember that the lowest price is not always the best. Check out the company that they want to hire with the Better Business Business and ask to see their certifications, don't just take their word for it that they have one. Ask for references for the project that are looking to have done.