Well enough was enough with our 28 year old extremely heavy, drafty, fogged up, inoperable wooden windows. We decided it was time to finally update with some energy efficient replacement windows but where do you start having never faced this seemingly daunting task before. I like probably most everyone else knew of Pella and Anderson windows and continuously hear radio advertising of a local Home Design Showcase in Goodlettsville so I called all of these local distributors and began the process of setting up meetings to gather quotes. Two of the 3 required both my wife and myself be present before they would even set up a meeting time which I thought was odd to say the least but once I went through the process I knew why and it was all about sales PRESSURE. After receiving a couple quotes for what looked like a very similar product but with very different prices I decided to approach this like any other project I tackle and I went to Google to begin educating myself on Vinyl Replacement windows. WOW I never thought there would be so many different window manufacturers out there. Literally what seemed like 100s just made my decision making exponentially more difficult. I thought. I started reading reviews on windows and manufacturers from as many sources as I could like Consumer Reports, Consumer Resources, Angie’s List, Home Advisor, Consumer Affairs, Replacement Windows Reviews, and Home Owner Blogs etc… etc… There was a reoccurring theme the more I read and that was there were about 3 manufacturers that almost everyone agreed on in Quality and Price so I focused on those 3. I ran across another invaluable source and that was https://thewindowdog.com. Since Soft Lite was one of the 3 manufacturers that continued to come up I sought out a local distributor and right on the Window Dog web page they recommended a local company called Zen Windows. Since Zen was one of only two Local Dealers on the Soft Lite web page I gave them a call. BEST DECISION I MADE DURING THIS ENTIRE PROCESS!! Brad answered my call and told me all he needed was the measurements of the windows needing replaced and a total number of windows which was 17. We also had the 6’ Back French Door quoted for replacement with a sliding back door with screen. He had a quote emailed to me in about 30 minutes with Product Brochures, Web Links to Soft Lite Window Virtual Demonstrations, Plant Tours and a map of local customers. Guess what I didn’t even have to have my wife present. Brad also encouraged me to get several other quotes before he hung up on the initial call. None of the other companies did that in fact one company told me my price was only good until they left my house and it would go up after that day. When I saw the quote I was BLOWN AWAY half the price of two other quotes and 2/3 Less than the other. After reading ALL THE OUTSTANDING Reviews about Zen and never touching a window or door (Even though I did drive by one local house a couple miles from me I found on the Map he sent in the initial Email and the exterior work looked very professional) we made the leap of faith and went with Zen. Brad came out to take measurements on each window and the back door. He answered all my questions and seemed extremely knowledgeable about the products he was using which made me feel much more comfortable. Once he had the measurements the order was placed and when he got confirmation on shipment he called and we set up an installation date. He also informed me on the front end 1 window did not ship as it was damaged in processing but that did not hold them up. The installer showed up on time and I could not believe how quickly they had the old windows out and the 16 new windows in, one day. The one damaged in shipment was the 24” Octagon nonoperational window so that was not a big deal. Day two they installed the new 6’ Back Sliding Glass Door and I could not believe the quality of this door. It made my old wood French door seem like it was paper thin. This new door feels so much more substantial and slides effortlessly. THIS IS NOT YOUR MOMS OLD SLIDING DOOR. They completed trimming out all the windows and doors, caulked everything completing in 2 days and left no trace that they were there other than a brand new look to my house and windows that were now operational and let in an abundance of light. Once I saw and felt theses new windows and back door I was 100% convinced I made the right choice going with Soft Lite products because these new windows and door are 100% Complete Quality and I couldn’t be happier. Once I went through this entire process I am again 100% convinced that we made the right choice in going with Zen Windows. I only wish I had found them first and eliminated 3 useless meetings that mostly just wasted my time. We live a couple hundred yards away from the Smyrna airport and I can honestly say the airport noise has all but vanished and I can’t wait to see the savings on my next electric bill. If you are reading this than I highly recommend just give Brad a call and don’t waste your time like I did unless you just like the high pressure sales pitch. Also if you’re in the Smyrna area and want to see the quality of work Brad can call me anytime and I’ll arrange for you to see their work and product.
Great Job Brad,