PuroClean Property Restoration Experts

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Introduction: We are known as the "Paramedics of Property Damage" and are a member of the Red Cross Disaster Responder Program. We care about our customers and have many great testimonials to prove it. We try and save as much as possible in your home and always leave your home clean and tidy. Our prices are great and we never try to upsell. We offer FREE estimates and FREE advice and are always here for you. We love helping people. Many times home owners and businesses just do not know who to call when they get a flood or water damage or even mold so they use google to try and find the best company. Sadly there are many companies out there spending lots of money to become top of google but it does not mean they are doing a good job. Take your time and call someone you are comfortable with. We work with your insurance company if you need us too taking the burden off of you and walk you through the process. It is our pleasure to do so. There is greater than helping someone, it really is a rewarding experience.

Overview

4 employees

11 years in business

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Featured Projects

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Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Exceptional 5.0

11 reviews

100%

Jeremy R.

Jan 22, 2016

During all of the heavy rains last year, we identified a couple of spots that the water was making its way into our house. The main spot was in a corner of our master bedroom that is usually covered with a nightstand and doesn't get a lot of traffic. We bought the house in 2011 during the drought, so it wasn't until the heavy rains last year that we noticed we had a problem. I felt sure that it had probably been a problem for a while, but we just never noticed it until the heavy rains happened in 2015. After the roof repairs were done to address the source of the problem, I called up Gerry at PuroClean. Since it was not an emergency like a burst water heater or pipe that would leave large amounts of water or sewage in places it shouldn't be, he scheduled a time to come over and assess the situation. On the day he was to come over, he called shortly before arriving to say that he was en route and to confirm our address. Gerry and his team were very thorough, knowledgable and professional. We showed Gerry the corner on our master bedroom floor that we noticed the other day was wet. We also showed him pictures that we had taken with our phones when we first discovered the issue. Gerry took several readings with a moisture meter from several different spots in the room to confirm what we had found. Gerry went over with us what would need to be done to resolve the problem. He provided very detailed and helpful information that we could understand. He also gave me pointers on what I could do and products I could use should the same type of issue happen in the future. The pictures and other larger furniture objects like dressers were removed from the room. The king-sized bed was covered with plastic and moved away from the problem area in the room. The supply and return registers in the room were also covered with plastic and sealed off. The A/C was turned off too to help prevent the spread of anything harmful like mold. The baseboards, drywall, and insulation were all removed in the problem areas. First a small area of sheetrock and insulation around where the water was noticed on the floor was removed. Then gradually more and more sheetrock and insulation were removed until Gerry was confident that the entire scope of the problem was exposed. In doing this work, we actually found mold in another part of the room that was due to water at some point in the past overflowing the gutters and running down the windows in the bedroom. (I actually fixed the cause of this problem a few years ago when I added another downspout to the back of the house between the master bedroom windows.) The insulation and sheetrock were bagged safely and removed from the house. Then the areas that had mold on them were treated with some peroxide. After that, blowers were set up in the room along with HEPA filters to dry things out and remove any mold that was loose in the air. About three or four days later, Gerry returned to check on things and to ensure everything was dry. He did a visual check and he also checked with the moisture meter to confirm that things were sufficiently dry. Then the blowers and filters were turned off and removed from the room. Next, he applied some special encapsulation paint for mold to prevent it from spreading in case there was any small amount remaining within any of the wood framing in the treated areas. He also used another tool to check the air quality. The bed and the supply and return registers in the room were uncovered from the plastic and everything in the room was wiped down with another special type of cleaner. I would highly recommend Gerry and his team when you have restoration work like this that needs to be done. They are absolutely the best!

Vanessa S.

Nov 18, 2016

If I could give more stars then I would! After being faced with a less than pleasant experience with a water mitigation team called out by the insurance company, Gerry shows up and absolutely SAVES the day! He is beyond professional and knowledgeable... he is just simply GOOD PEOPLE! I could go on and on and on about how pleased I am with every aspect of our interaction with Puroclean from drying our home, checking for mold, and helping us pack out the property. THE CUSTOMER IS THE MOST IMPORTANT THING TO GERRY and I always felt as though I was his top priority. You don't find companies like this often!!!! I hope I don't have to use him again anytime soon but I do feel a little more at peace knowing that I can call Gerry if an emergency presents itself!

Trang K.

Jun 23, 2020

When a water leak drenched our house, we were concerned. But PuroClean of Allen eased our minds. They made the water clean-up quick and easy. They arrived fast, assessed what we needed and they handled it. Their techs were super knowledgeable, prompt and answered all of our questions with a smile. They did everything they could to minimize the damage, like it was their own house. They took pride in their work, and they cared about what we were going through. We will recommend PuroClean of Allen to all of our family and friends. When you’re dealing with water damage, you need someone you can trust, and that’s PuroClean. To the owner, Gerry, and the entire team, thank you for doing such a great job!

Bryan T.

Dec 6, 2014

Gerry was a pleasure to work with. He was always prompt and courteous, and most importantly our floor and walls were dried out sufficiently. Definitely recommended.

Stan S.

Dec 18, 2014

Our ground floor flooded soaking our hard wood floors. We called Gerry of PuroClean and came right over. In short order, he had all the water cleaned up. Then he inspected the floors for moisture content and checked in places we would not have thought of until it would have been too late. Using his ProClean equipment, he dried the floors preventing thousands of dollars worth of damage. Gerry explained everything he was doing and followed up with us often to check on our floors. All in all Gerry did a great job and I would recommend him without reservation.

FAQs

How did you get started doing this type of work?
I used to write reports after doing inspections on what work should be done and how it should be done and got fed up with contractors not following procedures just because they did not understand why they were there, nor cared. It still happens sadly. Contractors leaving commercial buildings wet as they think it will just dry out by itself and then find that they have a mold problem months down the line as their office staff gets sick and they have no idea why.
What types of customers have you worked with?
Water losses from burst pipes. Mold inspections from general contractors or DIY people or handy men that left buildings wet as they did not understand the consequences.
Describe a recent project you are fond of. How long did it take?
These can generally be really long stories

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