FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Mario and Luigi Plumbing and Irrigation, we’re committed to providing you with the best value for your money. That’s why we offer discounts and guarantee to beat any written estimate you receive from another licensed company for plumbing or irrigation services. Bring us their quote, and we’ll not only match it but go lower to ensure you’re getting top-notch service at the best price. Your satisfaction is our priority!
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is straightforward and designed to make things as smooth as possible: 1. Initial Contact: When you reach out to us, we’ll listen to your needs and concerns, whether it’s plumbing or irrigation-related. We’ll gather details about the issue and schedule a convenient time for a service call. 2. Assessment and Estimate: Once on-site, our team will perform a thorough inspection to identify the problem. We’ll explain the issue to you in clear terms and provide a detailed estimate for the work. If you’ve received a written estimate from another company, let us know—we’ll beat it! 3. Approval and Scheduling: After reviewing the estimate, you can decide if you’d like to proceed. Once approved, we’ll schedule the service at a time that works for you or begin the work immediately, depending on the scope and urgency of the project. 4. Quality Workmanship: Our skilled technicians will complete the job efficiently and with attention to detail, ensuring everything is done to the highest standards. 5. Follow-Up: After the work is complete, we’ll walk you through what was done and answer any questions. We’ll also provide tips for maintaining your plumbing or irrigation system to prevent future issues. Our goal is to make the entire process easy and hassle-free while delivering top-quality service!
- What education and/or training do you have that relates to your work?
Our team at Mario and Luigi Plumbing and Irrigation is highly trained and experienced in both plumbing and irrigation systems. Here's what sets us apart: 1. Licensing and Certifications: Every technician on our team is licensed, ensuring they meet all state and local requirements for plumbing and irrigation work. 2. Specialized Training: Our crew undergoes ongoing training to stay up to date with the latest industry standards, tools, and technologies for both plumbing and irrigation systems. 3. Experience in the Field: With years of hands-on experience, we’ve encountered and resolved a wide range of plumbing and irrigation issues, from simple repairs to complex system installations. 4. Manufacturer Training: We’re knowledgeable about various brands and models of plumbing fixtures and irrigation equipment, thanks to training provided by manufacturers. This combination of education, certifications, and real-world experience allows us to provide reliable, high-quality service to every customer.