What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on options the customer selects. There can be drastic price differences between fixtures or style of fixtures. In addition, we also offer advanced transformer options such as the ability to control the system via a smartphone app. Irrigation prices depend mostly on the number of zones and options for controllers, which have some advanced features available.
What is your typical process for working with a new customer?
We like to meet with customers face to face as opposed to talking via phone or email. During our initial meeting we try to understand exactly what it is the customer needs and wants. From there our team takes that information back to the office where we can begin the process of designing a solution to meet those needs and wants. Communication is very important to us and we try to always let the customer know where we are in the process.
What education and/or training do you have that relates to your work?
I attend the Texas Nursery and Landscape Association's annual Management Workshop and Expo/Education Conference. My various licenses and certifications each require continuing education to renew and regardless, education is very important to myself and my company.
How did you get started doing this type of work?
I started working for my father in his landscaping business as a teenager to earn money to attend camp every summer. After graduating high school and after a few other jobs I ended up working for the company full-time. Originally I never planned to make a career out of it but before I knew it I was advancing within the company and a few years later became the company's account manager. A few years after that I became the general manager and was tasked with running the company as a whole. Before too long I noticed that we were getting quite a few requests for lighting and irrigation work. My father's company wasn't too keen at the time on expanding their service offerings, that's when I saw an opportunity to start my own business and I jumped at the chance.
What advice would you give a customer looking to hire a provider in your area of work?
If you are looking for someone to do irrigation work make sure they have a license and the appropriate insurance. With lighting there is no need for a license but make sure your contractor has experience designing and installing these systems. Make sure they are knowledgeable about the wattage and voltage limitations, etc. That will save you a ton of headaches later (burning out bulbs, etc.).