Fina Ross guided us through a major remodel of our master bath, giving us the unique, old world style retreat that we always wanted. We love it every day. We have even had visitors who come back to our house with friends just to show them our bathroom. Other contractors lacked the vision, creativity, artistry and know how help us, and Fina Ross stood out right away as a contractor willing to go the extra mile and bring ingenuity, craftsmanship, and cost-consciousness to a big project. She spent hours walking us through choices and drawing sketches until we had exactly the look we wanted. She wraps design skills into every step of her projects at no extra charge, and that alone puts her head and shoulders above the rest. Additionally, she is relentlessly committed to customer satisfaction. She took every one of our phone calls, responded ot all emails, made herself available for meetings at any time that was convenient for us, AND applied the same level of service to the few minor issues we had after the job was finished and after she and been fully paid.