FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on numerous factors including: the amount of space to be cleaned, the floor service type, the density of the building. the tasks to be performed. While we try to be competitive in pricing, we ensure that the price charged is sufficient to allow the proper time to perform the services.
- What is your typical process for working with a new customer?
Buildingstars has developed a proprietary quality control process with the right blend of technology and human contact. It all starts with a clear understanding of our customers expectations. Thats why we take the first 30 days of service to develop a Customer Expectation Document. We understand that customer is a broad term that may include the property manager or facility manager, the tenants and the tenants customers. Once the Customer Expectation Document is established, we monitor our performance against the standard, flag any gaps, then respond quickly to bring the performance back to the standard. Our quality control process is proactive and intuitive. Through our experience of servicing literally thousands of facilities over the years, we are able to identify those areas that may become a concern, then recommend or implement steps to head off the problem before it develops. The key to an effective quality control program is communication between everyone involved in the process and the willingness of Buildingstars to do whatever it takes to meet customer expectations. At Buildingstars our quality control program is an ongoing process towards a zero defect environment through a 4-step process. Clearly identify customers (including tenants) expectations Develop a program to constantly monitor the level of performance Make necessary changes to track perfection Develop creative solutions to improve quality and create efficiencies Features of our Quality Control Program Include: Assigning a Quality Control Manager so you have a single contact who communicates with you on a regular basis Conducting both evening and day-time inspections Sending out quarterly email surveys Web based communication process with PDA Using database management to track service issues, response and resolution times We are dedicated to resolving problems quickly. SAFETY Safety is an integral part of the BuildingstarsÒ culture. We have developed a special program called Safety Stars that has helped to establish our safety culture. Safety Stars is designed to prevent accidents and minimize risk. We use a pro-active approach that includes comprehensive safety training and on-going communication with safety incentives to reward those who go above and beyond industry standards. Our Safety Stars program is led by a Qualified Safety Manager who works closely with our management team. This teamwork between our corporate staff, field managers and service workers has led to measurable results that continue to improve: BuildingstarsÒ workers compensation Experience Modification Rate (the industry measure of employee injuries) has been below the industry standard since 2001 and was significantly below the industry standard in 2012 Work related injuries as measured by the OSHA recordable incident rate have been almost non-existent and are significantly below the industry standard All Buildingstars employees, from the most senior management to the newest hire, are committed to maintaining a safe work environment for our customers. The Safety Stars Program includes but is not limited to: Facility Specific Safety Objectives Safety Training Safety Communication OSHA Compliance Blood Borne Pathogens Exposure Control Plan HIPAA Training For Medical Facilities Injury Illness and Prevention Program (IIPP) Site Safety Audits Hazardous Assessments Motor Vehicle Record Check SECURITY Screening Process In todays world, security is becoming increasingly more important. It starts with attracting ethical and responsible people. Thats why we do an extensive background check on all of our service Technicians, On-Site Managers and Corporate Managers. Employee Identification All BuildingstarsÒ employees who are in our customers buildings wear Buildingstars apparel making them easy to identify. In addition, we communicate closely with our customers letting them know who is in their building and if there are any personnel changes. Site Specific Security Plan We have a well-developed security plan in place for each of our job sites. However, we realize that every organization is different and many have special requirements. So, before getting started, we will sit down with our customers to identify sensitive areas and unique requirements in order to develop a customized security plan. You will have the peace of mind knowing that your building is securenot only while we are in your buildingbut after we leave for the night. The Site Specific Security Plan may include: Comprehensive background check on all personnel Clearly identifiable apparel with ID badges Focus on keeping doors locked during trash removal After hours communication plan with specific customer contact Use of internal code system to identify all alarms, keys and key cards
- What education and/or training do you have that relates to your work?
Subject areas include: Policies and Procedures Office Cleaning Including Restrooms Supplies and Equipment Customer Service Safety Team Cleaning Personnel Floor Care Carpet Care Managers Communication Corporate Communication Sales and Marketing Managing Large Building Advanced Budgeting Cash Flow Specialty Equipment