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Customers rated this pro highly for professionalism, responsiveness, and value.
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- What should the customer know about your pricing (e.g., discounts, fees)?
We operate on a transparent cost plus model in which you can see where every dollar goes. We charge a 33% markup on labor (the same as Uber) and 11% insurance on materials. Given this, our trades earn more money per hour than with other GCs, but you pay less, because our overheads and profit and significantly lower than industry average.
- What is your typical process for working with a new customer?
We have five phases: 1. Pre-Purchase - We do a 3D scan of your existing space, write the scope together, and give you a cost estimate - all free with no commitment to purchase. 2. Design - We pair you with an interior designer and/or 3D artist to create a look for the space, similar to what you see on the HGTV shows. This costs from $400 per room, with no commitment to do construction with us. 3. Plan - You work with our Construction Ops team and a superintendent to create a detailed plan, with tasks, dependencies, time estimates, expected labor rates and more precise materials projections. 4. Build - We get started on your remodel. You can change scope as you see fit without needing to negotiate change orders - new tasks get created, and you pay the same hourly rates you already negotiated. 5. Review - everyone reviews everybody. Each individual trade / Pro gets reviews in our process, incentivizing them to do good work.
- What education and/or training do you have that relates to your work?
Our founding team has built two venture capital backed software companies, and software is a big part of our business. We have licensed architects and collectively decades of experience in construction.