King of Maids Cleaning & Maid Services Austin

Austin, TX

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About this pro

How does your service stand out?

We pride ourselves in simplicity and quality.

What do you enjoy about the work you do?

We like connecting folks with the best possible cleaners out there.

Location

Austin, TX 78701

Background check

Complete

Years in business

4

Number of employees

20

Times hired on Thumbtack

53

Reviews

24 Reviews
  • Ryan S. Feb 13, 2016
    House Cleaning (One Time)
    Verified Review
    I used King of Maids for a move-out cleaning of my apartment. The maid showed up on time, was polite, and cleaned the whole place very quickly. I wish she was a little more thorough and spent more time given the price.
  • Josh G. Oct 29, 2015
    House Cleaning
    Verified Review
    I posted a need for housecleaner on Thumbtack. Kamil Kowalkowski responded that I could have my house cleaned for $80, saving "40% on 1st visit with the coupon code below." Kamil then said I needed to use "Coupon Code 40% OFF: SIGNMEUP (Cancel after first cleaning, get charged one-time price.)" I went to their website, as directed, and used the code for the discount. The website said the cost was 80 bucks and some cents. The cleaning was good, the cleaner very nice. However, I was charged $85. I complained via email to the company that I was charged more than I was quoted and wanted a $5 refund (I am not cheap, but I do expect folks to keep their word, especially when it is in print). "Dennis D" responded by ignoring my request for a refund and asked how the cleaning went, and stated that my next cleaning was scheduled for four weeks later. Clearly he did not read my email. I responded by saying the King of Maids lost my future business because they didn't respond to my query about the overcharge. "Dennis D" responded by saying this: "That is no problem Josh. I can cancelling [sic] your cleanings with King of Maids but cancelling after your 1st appointment will void your 40% 'recurring' discount resulting in a $54 charge for difference." So, basically, I was sold a service at a price of $80, with the express statement I could "cancel" after the first cleaning, but the business is now saying that if I cancel future cleanings I will be charged another $54 bucks. I'm disputing the charge based on the solicitation emails I received from Kamil. My point is that the King of Maids is a deceptive and manipulative company. My claim this company is deceptive and manipulative has little to do with their "maids"—who are basically subcontractors---but you should know that this is an organization for which the right hand has no idea what the left hand is doing. I am arguing that you should avoid hiring the King of Maids to clean your home.
    King of Maids L. Nov 26, 2015

    Hello Josh, I am very sorry for all the frustration and issues you've faced. I am glad my customer service team was able to help you out and issue a full refund. I hope you consider giving us another chance in the future. If there is anything that I can help you with, please feel free to reach out to me. Enjoy the holidays!

  • Cam J. Sep 21, 2015
    House Cleaning
    Verified Review
    No one showed up
    King of Maids L. Nov 26, 2015

    Hello Cam, I am very sorry about the no show to your appointment. I hope my customer service team was able to help you out with the issue you faced. If there is anything else that I can do, please don't hesitate to reach me.

  • Ercan B. Aug 4, 2015
    House Cleaning
    Verified Review
    Güzel heralde
  • Robert D. Jul 13, 2015
    Deep or Spring Cleaning
    Verified Review
  • Joan B. Jun 2, 2015
    Walked in to my unit and it looked fantastic. I was so pleased I called the next day and tipped $50 to the maid. Extremely happy with my cleaning.
    King of Maids L. Nov 26, 2015

    Thank you for the generous tip! Your maid was very happy about that! Hope to work with you again in the future.

  • Danyel C. May 29, 2015
    Move-in or Move-out Cleaning
    Verified Review
    They called me at 430 pm the night before they were scheduled to do a move-out clean at 8am for a walk through at 3pm that day, and told me the scheduled person had a family emergency and they didn't have a backup. I called other services but at 30 min before closing no one was available. Now I will probably loose my $700 deposit as I'm relying on two college boys to get it acceptably clean over-night as I live in another state. I understand emergencies but you should have back-up people.
    King of Maids L. Nov 26, 2015

    Hello Danyel, I would like to apologize for the extremely late cancellation you received from us in such a crucial time. I am glad you understand that emergencies do happen and I do agree that we should of had back-up ready for your appointment. Anyways, we've been working very hard to better our service and I hope you try us again in the future. If there is anything I can do, please let me know and I hope we can earn your business for a 2nd try in the future.

  • Paige F. May 7, 2015
    Home was clean when I got home and booking them was extremely easy.
  • Donna L. Apr 11, 2015
    House Cleaning (One Time)
    Verified Review
    Thanks so much for helping us out! The house looks terrific!
  • Joe P. Apr 6, 2015
    Honestly the best cleaning I have ever received
  • Shyam M. Mar 29, 2015
    House Cleaning (One Time)
    Verified Review
    Not at all close to what asked for...
    King of Maids L. Nov 26, 2015

    Hello Shyam, So sorry to get to your review so late but I do hope someone at the office helped you with anything that could of went wrong with your cleaning. If there is anything that I can do please let me know and I will make things right.

  • Heather G. Feb 10, 2015
    House Cleaning
    Verified Review
    Fabulous! Donna was friendly, warm and genuinely pet friendly. She was punctual and thorough. We will definitely call King of Maids in the future.
  • Hannah C. Feb 10, 2015
    House Cleaning
    Verified Review
  • Joe S. Feb 9, 2015
    Great service
  • John S. Feb 3, 2015
    Wow! Thank you for the great green cleaning
    King of Maids L. Nov 26, 2015

    Anytime John!

  • Kelly R. Jan 18, 2015
    Thanks! I really love my clean home now!
  • Katherine W. Jan 10, 2015
    I was excited to have king of maids clean my home and i want NOT dissapointed! Really wonderful job was done. I would hire them again.
    King of Maids L. Nov 26, 2015

    Hello Katherine, Thank you very much for the positive feedback. Im happy you were not disappointed with our company and happy to hear that you would hire us in the future.

  • Scott M. Dec 21, 2014
    5 star cleaning company. My apartment was cleaned from top to bottom.
  • Amanda L. Dec 20, 2014
    House Cleaning (One Time)
    Verified Review
  • Van B. Dec 14, 2014
    Awesome service! My apartment is spotless.
  • Jason B. Dec 9, 2014
    Thank you!! My maid it a Splendid job. I will be using King of Maids again.
  • Brandy W. Dec 3, 2014
    House Cleaning (One Time)
    Verified Review
    Everyone in charge of online assistance is very helpful and friendly, and I wish that I could give a higher rating, but the cleaning at my house was solidly average--kitchen stove was cleaned really well, but some of the floors and showers were skipped entirely.
  • Karen G. Nov 12, 2014
    House Cleaning (One Time)
    Verified Review
  • Lisa R. Sep 20, 2014
    House Cleaning (One Time)
    Verified Review

Q&A

What education and/or training do you have that relates to your work?
We always research our competitors to stay ahead as much as we can. We want to be the best cleaning service that prides themselves by truly proving a "Experience Royalty" service.
How did you get started doing this type of work?
We decided to start a convenient way a customer can book their cleaning and make sure their experience is totally stress free and painless.
What types of customers have you worked with?
We offer all sorts of cleanings such as regular/deep cleanings, move in/out cleanings, post construction cleanings as well as custom jobs (parts of a home need to be cleaned).
What advice would you give a customer looking to hire a provider in your area of work?
Don't always looks at cost. Cheap services typically never answer a phone call after job is done (bad or good).
What questions should customers think through before talking to professionals about their project?
It is not always easy dealing with customers. Some are great and some are extremely unfair. In the end we try and make everyone happy :)