Trustworthy Cleaning Company

Austin, TX

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About this pro

How does your service stand out?

Our employees have many years of experience cleaning houses. They are working for the company more the 3 years We send the same crew each time.

Location

Austin, TX 78752

Background check

Complete

Years in business

12

Number of employees

30

Times hired on Thumbtack

143

Reviews

45 Reviews
  • Paul C. Nov 22, 2015
    House Cleaning (One Time)
    Verified Review
  • Barbara K. May 4, 2015
    House Cleaning (One Time)
    Verified Review
  • Karen P. Oct 19, 2014
    House Cleaning (One Time)
    Verified Review
    I hired this service for my daughter so I was not present. However, she seemed quite pleased with the job they did.
  • Stuart S. Oct 15, 2014
    House Cleaning (One Time)
    Verified Review
    Service was good, but I was charged a higher price than I was originally quoted. The cleaning ladies were at my house for about 3 1/2 hours and I was told it would be $60 for the first hour and $50/hr for each additional hour. I was charged $240
  • Alison P. Oct 4, 2014
    House Cleaning (One Time)
    Verified Review
  • Maggie M. Oct 2, 2014
    House Cleaning (One Time)
    Verified Review
    Very professional. Service was great and they cleaned impeccably! Price quote was lower than what it cost so that wasn't completely in tune with our expectation. But process was smooth and proactive and women were friendly and worked very hard and clean amazingly. Would use them again and be clearer about needs and cost. Great service.
  • Celeste S. Aug 15, 2014
    House Cleaning (One Time)
    Verified Review
    The cleaning ladies were terrific - excellent job! The only thing is communication is kind of poor with management. This is my third "review request" - two others came by email and I have replied to each asking to schedule the same girls to come back every two weeks, and I have not heard a peep out of the company. I can't get anyone to reply and schedule more cleanings. Seems like that would be something they would want to jump on, right? But, the service was excellent - scheduling just seems to be difficult.
  • Chelsea B. May 31, 2014
    Just had them do a move-out deep clean to get our house ready to put on the market. They used high quality products and did an amazing job! Very fast and accurate estimates. Will definitely be calling soon to clean our new house! Thanks again!
  • Isabella C. May 30, 2014
    AWESOME tells the story about these ladies. Our home has never looked better. I trust them in our home and that is very important to me and my family. They always show up on time and never leave until everything has been cleaned. The attention to detail is evident when I come home after the service has been done. The rates are very fair and worth every penny.
  • Jessica G. May 14, 2014
    House Cleaning (One Time)
    Verified Review
    The cleaners arrived 1 hour after they were scheduled to be there. I had paid for 4 hours of cleaning service. The service was great and the cleaning was good, but they attempted to leave 40 minutes early because they were 'done'. The owner had let me know at that time that they had stayed 20 minutes over and there would be an additional charge. When I clarified the arrival time she apologized and told me they would stay the remaining 40 minutes and clean baseboards, etc. I was disappointed that if I had not stayed home from work to supervise that I would have been taken advantage of. I was hoping that this move out cleaning would lead to a cleaning service for our new home, but unfortunately it did not work out that way.
    Marisel B. Jun 3, 2014

    Dear Jessica, Thanks for your feedback. We got confused with the time and how you said we apologize about it and we not were trying to take advantage of nobody because we always call 30 minutes before the cleaning is done to make sure everything is ok for them. The fact that clients wants to be there during the cleaning is good but is not necessary. Thanks again for your business.

  • Evan P. May 11, 2014
    House Cleaning (One Time)
    Verified Review
    Cleaning was on time and thorough, no problems found at all. The online scheduling system was good, and plenty of communication about my appointment. I've become a recurring customer!
  • Jack D. May 10, 2014
    House Cleaning (One Time)
    Verified Review
  • Shawn G. May 9, 2014
    House Cleaning (One Time)
    Verified Review
    Great service at an affordable price. Would recommend.
  • Janice H. May 9, 2014
    House Cleaning (One Time)
    Verified Review
    Marisel was very prompt in her responses and got me set up at the time I needed help. The two ladies who came to my house did not speak English so that made it difficult. I was very busy when they were finished and did not check a couple of things and found later that the utility room had not been cleaned. Also, Marisel called while they were here and said that they would take 4 hours to clean instead of 3 so the price went up. They were finished in 3 but I paid the higher price.
  • Amy S. May 5, 2014
    House Cleaning (One Time)
    Verified Review
    The maids were timely and did an excellent job. They really paid attention to detail. I will definitely be using them again!
  • Wendy C. Apr 25, 2014
    House Cleaning (One Time)
    Verified Review
    I will use them again. Did all that was asked.
  • Joy O. Apr 22, 2014
    Let me get the "bad" out of the way first (there's not much). Book your appointment early. If you book later, you risk having your appointment pushed later and later if they overbook their morning cleanings. Be aware that the cleaning ladies (for the most part) don't speak English as a first language. That's never been a problem for me, though, and I don't speak much spanish. Here's ALL the good. :) If you are specific about the things you want cleaned, you will find them more than willing to do the things you need. They do a decent enough cleaning on their own, but I just had (I swear) the best cleaning I've ever had from their staff. It looks and smells amazing! Marisel is always open to working with you on timing your cleaning. She is wonderful to work with and very flexible on scheduling. They use environmentally safe cleaners and do a thorough job. Their prices are more than fair. I really appreciate that as I'm a single person on a very limited budget. Recommend: Erica and Carmen for an outstanding cleaning!
  • Mark B. Apr 17, 2014
    House Cleaning (One Time)
    Verified Review
    Marisel was quick to respond, she communicated well, did a good job, did the job in a timely manner and at a good price.
  • Kay S. Apr 15, 2014
    House Cleaning (One Time)
    Verified Review
    They did a great job! Thank you!
  • Ryan M. Apr 8, 2014
    House Cleaning (One Time)
    Verified Review
    I had a deep house cleaning done for $143. The cleaning ladies were very nice and respectful of my home, however, some things like cobwebs and windowsills were not cleaned.
  • Laura G. Apr 2, 2014
    House Cleaning (One Time)
    Verified Review
    Marisel was able to accommodate my date request on short notice. Her staff is friendly, nice and very attentive to detail. Would definitely recommend and will use their services again!
  • Natalie D. Mar 27, 2014
    House Cleaning (One Time)
    Verified Review
  • Mostafa E. Mar 7, 2014
    The cleaning crew who came in today did a AMAZING job. I was just blown away by the level of care that they delivered. They also had a very positive attitude and I could tell they were there to do a good job. They brought their own cleaning tools and were very detail oriented. They vacuumed both of my upstairs bedrooms and DE-cluttered and cleaned them.. as well as and cleaned my bath tubs and the areas behind the toilets and made my bathrooms feel like a whole new space that felt very clean. Even touching up and removing dust from my pc that was sitting on the ground as well as my blinds. I was VERY impressed by that, as it is an area that I spend a lot of time at. They did an excellent job in the kitchen as well, washing my dishes, disposing my trash, de-cluttering and organizing my counter tops. Highly recommended.
  • Tiffany C. Mar 5, 2014
    House Cleaning (One Time)
    Verified Review
    Marisel is very kind and first impression would lead one to believe very professional. My request was a move out/move in cleaning. The appointment was scheduled for 3:30. At 3:30, Marisel requested 5:00 as they were running behind. At 5:00 no sign or phone call. I eventually called to inquire, she sounded very apologetic, but I was not happy that I had to call her to inquire - she should have been first to reach out to me. I then decided I would cancel, but she was in luck - the two ladies (crew) showed up just in time - it was now 6:30. My home is 1300 sq ft and when it was all complete, the job did not appear to representative of a deep cleaning. I voiced my concern with Marisel the next day, just as advised in the written policy. Marisel assured me that she would send the ladies back out. Long story short, it did not look as though my issues had been addressed. To sum up my critique - the place looked better than it began, but it was NOT a deep clean move out/move in cleaning. I am now in need of a cleaning crew for maintenance of my new place- I won't be using Trustworthy.
  • Geoffrey T. Mar 4, 2014
    House Cleaning (One Time)
    Verified Review
    Great and quick service. Needed someone same day and Marisel was able to take care of us.
  • April W. Feb 26, 2014
    House Cleaning (One Time)
    Verified Review
    Very, very thorough and did an especially great job in my kitchen! Highly reccommend Trustworthy House Cleaning Services!
  • Alexander K. Feb 18, 2014
    Very professional. There work was fantastic and they took their time to make sure that you are satisfied with their cleaning job. I was impressed with the quality of work and the quality of the materials used. Nothing could have been better than what they offer. Highly recommended!
  • Sanyogita T. Feb 13, 2014
    I could not stop myself from reviewing Trustworthy House Cleaning Services. They are the best service provider so far. I have taken several services earlier also but they were not fast and result oriented as Trustworthy was. I am really happy from them and will surely use them again in future.
  • Melinda R. Feb 13, 2014
    These guys are really great. They are prompt, friendly, and do a very thorough job. I am pretty hard to please when it comes to cleaning (just ask my husband) - but I am always super happy with each appointment. We have a team of 2 women come every two weeks. There have been a few things I've asked them to do differently or pay special attention to, and I never have to ask twice. Once I ask the issue is resolved. And I agree that after having a kid that house cleaning is one of the luxuries you should absolutely put your money towards!
  • Kevin C. Feb 13, 2014
    House Cleaning (One Time)
    Verified Review
    After a miscommunication, Trustworthy House Cleaning lived up to its name and took care of the manner in a reasonable and professional way. The cleaners were on time (actually, early) and they did a fine job. I will definitely use their services again!
  • Dianne M. Feb 1, 2014
    House Cleaning (One Time)
    Verified Review
    Excellent service and cleaning. On time (actually a little early) great service, very good job cleaning, even put things back the way they were. Very courteous and comprehensive, good venue for feedback each time they clean. Professional all the way!
  • Kathy H. Jan 28, 2014
    House Cleaning (One Time)
    Verified Review
    The cleaning service arrived on time and cleaned the areas that could be easily seen. They did not however, dust as well as I would have wished, but not so much that I would not use their service again.
  • Linda K. Jan 22, 2014
    House Cleaning (One Time)
    Verified Review
    My desired unit became open quickly and I needed to move with just 8 days notice.. Trustworthy gave me quick response time, friendly service, and terrific work. This crew was top notch.
  • Marsha H. Jan 19, 2014
    House Cleaning (One Time)
    Verified Review
    The ladies did an excellent job. There was a fair amount of work to do and I knew it would take several hours to complete. They did the work in a timely fashion and everything was well cleaned. I was most impressed with their dusting, which is what I always struggle with. I will hire them again.
  • Diana J. Jan 10, 2014
    Working full time and being a mom leaves me no time for house cleaning. A friend recommended Marisel Ballard cleaning services. I couldn't be happier! The ladies that come are very nice and super fast! They leave my house spotless. What I love about her services is that I can call her last minute and she always finds time to add me in her busy schedule. I will be using her services forever :-)
  • Era S. Jan 9, 2014
    House Cleaning (One Time)
    Verified Review
    Trustworthy was very professional. The ladies did a very good job cleaning - even the high traffic finger marks on doors. There were a couple of small things missed and Marisel made a note of them and will make sure they are taken care of in the next cleaning. I was very happy with the service overall.
  • Nick C. Jan 6, 2014
    House Cleaning (One Time)
    Verified Review
    We had to reschedule twice, but Marisel gave me notice a few hours in advance so I didn't have to leave work early. Once the cleaners arrived they did an excellent job even though the house had no heat or hot water.
  • Dean C. Jan 4, 2014
    House Cleaning (One Time)
    Verified Review
  • Preston B. Dec 26, 2013
    House Cleaning (One Time)
    Verified Review
  • Gloria K. Dec 10, 2013
    House Cleaning (One Time)
    Verified Review
    Excellent Customer service!!! We used THCS for a one time cleaning in a very dirty home. They did a good job, including helping minimize clutter. They did miss a few spots on the bathroom and hall floor. Otherwise they were excellent.
  • Liming S. Dec 2, 2013
    House Cleaning (One Time)
    Verified Review
    Marisel's team did an excellent job for my house (move-out service). We lived there 8 years with 2 kids. After the cleaning, I can't say it's spotless but it's definitely as clean as anyone can get it. We will definitely consider using Trustworthy cleaning service again.
  • Kim S. Nov 27, 2013
    House Cleaning (One Time)
    Verified Review
    They missed a few things but overall I was pleased and will use them again.
  • Andy S. Nov 24, 2013
    I have been a residential client of Trustworthy House Cleaning Service for over a year . I don't have any complaints about their service. They are very professional. They leave my house extremely clean. The manager (Marisel) is very responsible . She supervises the job on site very frequently to be sure that their cleaners are doing the service that their clients are expecting. I am a satisfied client. I have recommended this company to several friends and co-workers.They are now clients too of Trustworthy Cleaning.
  • AP S. Nov 18, 2013
    Bought a rental in Austin, Texas, and boy was it a mess. Brought in Marisel and she was true her company name. I know I can trust her. Her housecleaning skills are top rate and she certainly runs one of the best maid services I have ever used. She is more than affordable she does the job well. For great housecleaning, best maid service, and affordable prices in Austin, she is the one for me.
  • Jamie H. Nov 16, 2013
    House Cleaning (One Time)
    Verified Review
    The ladies did an amazing job!! We needed a last minute cleaning for a party we were having and they were able to accommodate. My floors look especially sparkly! :) thank you so much!! I will be referring you all. :)

Q&A

What types of customers have you worked with?
Residential home cleaning Detail House Cleaning Move Out Cleaning Make ready cleaning for selling Office Cleaning in Austin
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