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My windows look like new and Buddy and Angela did a vet professional job! Highly recommend them!Dec 1, 2016VerifiedBuddy's Husband Wife Team) ($4 per window*)'s reply
Hi thanks so much it was a pleasure meeting you and your husband and taking care of the windows!
Schedule an appointment on 11/21, and they didn't show up, neither give me a call. Not sure what happened.Nov 29, 2018VerifiedBuddy's Husband Wife Team) ($4 per window*)'s reply
H Nina, just wanted to apologize for not being able to show up on time, I tried three times contact you to no avail, the prior client that day understated his work by almost three times. I should have told him I would complete the amount of work he stated in his quote and then move to your house on time I'm very sorry it's my fault. if there is anything I can do as far as getting your windows done will there be discounts or whatever I'm here please give me a call once again I am very sorry
My windows, screens and mirrors look amazing! I recommend using this company with utmost confidence!Nov 20, 2018Verified
Great work and very detailed!!! Very friendly and honest. I will be using them and will refer them to all my friends and familyJun 3, 2018VerifiedBuddy's Husband Wife Team) ($4 per window*)'s reply
Thanks Jo, it was very nice to meet you and take care of the dirty windows! Thanks again for your business!
Great work. Fast, thorough, and very professional. I’ll be a regular customer for sure.May 23, 2018VerifiedBuddy's Husband Wife Team) ($4 per window*)'s reply
Thanks Brian, it was a pleasure!
- What should the customer know about your pricing (e.g., discounts, fees)?Our estimate is based off being as completely transparent and accurate with the information provided in the REQUEST. The following categories are how we came up with your estimate..... Window panels are counted in the following two ways... NON-GRIDDED WINDOWS: Window panels that range anywhere from a 3'by 2' bathroom window up to a large living room slider or such...we often include extra windows "as a courtesy" as sometimes groups of window panels are counted versus individual windows of this size range....Typically if the client states they have 20 windows for example, we will include up to 30 window panels to be fair as windows are often counted differently! GRIDDED WINDOWS: Gridded windows also known as "mullions" are defined as very small panels of glass grouped in clusters that are separated by dividers...They are usually 1'by 1'or less. The grids interrupt the ability to squeegee one continuos piece of glass. This results in a longer process. These smaller panels of glass are priced considerably less than a standard window pane that is not all divided up into smaller panes. PLEASE NOTE : That when the dividers or grids are "in-between" the double paned glass then this would be considered NON-GRIDDED as there is substantially less work involved.... Pricing adjustments: While most of our window cleaning jobs do not encounter any additional charges, these situations would completely be discussed prior to any cleaning. HARDWATER STAINING... When the mineral deposits have been embedded in the glass that do not rub off with regular scrubbing.....While mostly removable, the process often takes 3 times as long using special methods that restore the glass making it look new again... Construction Window Cleaning. Involves the removal of FIRMLY ATTACHED impediments such as paint, adhesives, or other construction debris that does not come off with regular scrubbing. We have performed hundreds of construction cleans and only utilize the safest most effective methods...This process can take 3 times or longer than standard window cleaning.... INACCESSIBILITY... While we carry an array of ladder sizes and special tools to access windows....if a cleaning requires excessive situations to get to the windows then pricing would be discussed prior to the cleaning....Situations could include items such as excessive foliage blocking the window, steep metal roofing, or roofing that is not walkable. Very unlevel ground or fencing that prevents normal ladder setups also can complicate the cleaning....While 95 % of the time we can access the glass without any issues or price changes we strive to be as transparent as possible and will discuss any items beforehand....
- What is your typical process for working with a new customer?First we talk with the client to learn more about their window cleaning needs. Certain details such as access to the windows, is there any construction debris that needs removed and/or any adhesive or excessive hard-water spotting is noted and addressed. We then schedule a time that is best for the clients needs.
- What education and/or training do you have that relates to your work?As far as operational training goes I was trained by a second-generation window cleaner nearly 15 years ago . I was taught all the different ways to clean windows effectively. I belong to various window cleaning groups and forums that ishow new and better ways to deal with certain issues involving window cleaning . On the business side my formal training includes a B.S. in Corporate Finance