FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have 3 levels of service, baced upon proficiency/skill required and the time required to complete the jobs. Our basic service rate is $80.00 per hour, with advanced skills at $125 and $150 per hour. We also provice some community service and non-profit support to charitable and vetran organizations. We are also compassionate to individual situations.
- What is your typical process for working with a new customer?
We desire to discuss the job prior to accepting the work request. Usually this can be done via phone and text. We want to fully understand the particulars of the job in order to better serve the client and to arrive on-site with the proper resources. Normally, our service vehicles have some additional resources that a supply run is not necessary to complete the work. In the case of severe computer cleanups, major hardware failures, or devices that require specialized services, we offer to transport the job to our shop (at no additional charge), complete the repair in the shop, ant then return the completed job to the client. There are some cases where the specialized replacement parts are not in inventory and must be ordered from manufactures supply points, or where the major cleanup may require many hours of scanning, that the job may be performed in the shop, reducing the billable hours and a more thorough job completion. Be sure and ask prior to accepting any job where the scope of the work may involve difficult solutions, what your commitment involves, both in time and expenses. We work for you!
- What education and/or training do you have that relates to your work?
We partner with many companies and software and hardware proficiencies are a contstant and ongoing requirement. Such companies include VMware, Symantec, Intel, Microsoft, ASUS, HP, Lenovo, Seagate, and Cisco, to name but a few. These all require our active participation in their on-going training to retain our proficiency ratings and out partnerships. We are a Gold Partner with Intel for the past 5 years.