Current Top Pro
Hired 28 times
15 years in business
Apple Pay, Cash, Check, Credit card, Venmo, Zelle
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jun
Network Wall Mess to Organized
Replace Screen on AIO
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Customers rated this pro highly for professionalism, responsiveness, and work quality.
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Network Support Services
Robert Zachery Crockett
- What should the customer know about your pricing (e.g., discounts, fees)?
My hourly rate is for the first hour, after that my rate is prorated to the half hour. Special projects that won't fit a standard hourly rate can be discussed at the time of the project.
- What is your typical process for working with a new customer?
The first step is to always listen to the problem they are having, easy enough, but it often gets skipped past by hearing what was said, but not actually listening and paying attention. From there I start asking pertinent questions to get to the root cause or find a good solution. Before starting the work, a final question of 'what do you ultimately want to accomplish' is asked to put the correct heading on the project.
- What education and/or training do you have that relates to your work?
I have nearly two decades of IT work experience, in addition to an AAS in Computer Network Engineering.