We found A Wildlife Pro by way of a link on the website AA Animal Control.com as a recommended local source in Plano, TX. I called the owner, Matt Evans, and left a voice message. Within five minutes, Matt returned my call. He explained in detail the process for our problem and gave me a ballpark cost for normal jobs of this type. Matt was very friendly and informative. I liked what he said so we decided to schedule an appointment. At Matt's instructions, I emailed Katherine, the office manager, with my information and to request an appointment. She emailed me back in less than 30 minutes to get an idea of my availability. She sent out Carl the next morning. He inspected the outside of our house, explained what holes needed to be sealed, and gave us the cost. We agreed, and Carl immediately sealed all outside openings where rodents could get in and then set traps in the attic. Carl returned in five days to check the traps and found three dead juvenile rats. Since I had still heard something running around a few hours before he arrived to check the traps, Carl reset them and returned in four days to recheck the traps. Nothing was in the traps, and I have not heard anymore sounds. To be on the safe side, Carl said he would return again in a few days to recheck the traps, but he felt all the rodents were gone. A Wildlife Pro did a wonderful job, and their customer service is outstanding. Matt's and Katherine's quick replies to my initial inquiries were very much appreciated as I was very uncomfortable knowing animals were in the attic, and my sleep was being disturbed by the noise. Katherine maintained excellent email contact with me about all follow-up appointments and also supplied more explanations about what to expect during this process which greatly reassured me. Carl was always exactly on time as promised, was very friendly and professional, did an excellent job of sealing the outside of the house, and reassured me the problem would be easily resolved. A few months later, we contacted Katherine again with a problem of rats in our backyard. She sent Matt out that evening, and with a few trappings, that problem was also solved. I highly recommend A Wildlife Pro for anyone with unwanted wildlife problems. They're wonderful!