About this pro
5 years in business
5 hires on Thumbtack
PC or Mac
Mark S.Dec 11, 2015Verified
Very nice man and did a great job at a reasonable price. I'll hire him again,Dec 2, 2015Verified
Very nice technician. However the problema could not be resolved, and possibly it was that he did not have the necessary tolos to do so. Good servcie though.Nov 17, 2015Verified
Although they were not able to retrieve the pictures in the movie file I needed, the data was simply not there to retrieve and their service was outstanding, very reasonable. I would definitely use them again for this type of work.Nov 11, 2015Verified
They are just getting started in the market but I think they will become very profitable and well liked. This company will probably have long term customers too because of their customer service and the ability to make it personal. Great work, fast services and very knowledgeable. The Technician seemed very passionate about his job and the lady that calls to schedule you is very polite.Sep 29, 2015
- What should the customer know about your pricing (e.g., discounts, fees)?I can provide details of pricing during the consultation. There are too many details to list here. But as far as the basics, we charge $45 for diagnistics, to see what is wrong with the pc or laptop. If we determine the system needs just maintenance we will provide a quote and explain the details of the work that needs to be done and why it is necessary. Then, we let the customer/client decide what, when and where they want to have stuff done. When we have to do actual replacement of parts we waive the diagnostic fee as long as the service is over $75. If we just need to do maintenance we will charge for the diagnostic fee but give referring customers 20% off service fees on their next service with us should the referred party actually use our services.
- What is your typical process for working with a new customer?We schedule a consultation to find out what they need. If the client knows what they need we will provide a list of prices for them. If they do not know what they need we will run DIAGNOSTICS to find out. If they are wanting a new PC tower built, we will schedule a time for a technician or the owner to come out and go over all the aspects. We then provide our services and products with a 100% guarantee policy. Once projects and services have been completed we will provide receipt of said products and services purchased along with our return policy and special discounts for next time services.
- What education and/or training do you have that relates to your work?I currently hold an Associates of Science degree in Electronics, Computers and Technology. I grew up with computers and working on them most of the time for my hobby. I have a passion for IT and all that comes along with it. I try to stay up to date with all the current new devices out there and services making sure I devote my free time away from actual work to researching and staying up to date on everything Technolofy. I am always anxious to learn from my customers as well, I am a great listener!