FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Looking-Fresh Cleaning Services & Home Repairs, we keep our pricing transparent, fair, and tailored to your needs. ✔ Free Estimates We always provide free, no-obligation quotes after understanding the size of the property and the work required. ✔ No Hidden Fees The price we give you is the price you pay. We do not add surprise charges. ✔ Discounts Available We offer: • Move-in / Move-out discounts • Recurring service discounts (weekly, bi-weekly, monthly) • Bundle discounts when combining cleaning + repairs
- What is your typical process for working with a new customer?
1. Initial Contact You reach out by phone, text, or message. We respond quickly to answer questions and schedule a walkthrough or estimate. 2. Free Walkthrough / Estimate We visit the property (or you can send pictures/videos). We evaluate the space, understand your needs, and provide a clear, upfront quote with no hidden fees. 3. Customize the Service We discuss what you want done — standard cleaning, deep cleaning, move-in/move-out, or repairs. We tailor the service to your home, schedule, and budget. 4. Scheduling the Appointment Once you approve the quote, we pick the date and time that works best for you. We confirm everything in writing. 5. Professional Service On the scheduled day, our team arrives on time, fully equipped, and ready to work. We complete the job with attention to detail – from cleaning to repairs. 6. Final Check & Customer Satisfaction Before we leave, we do a quality check. You can review the work, ask questions, and make sure everything meets your expectations. 7. Follow-Up & Ongoing Services We follow up after the job to ensure you’re happy. If you want recurring cleanings or future repairs, we set that up for you.
- What education and/or training do you have that relates to your work?
I have over 23 years of experience in residential and commercial cleaning, move-in/move-out services, and general home repairs. My training includes: • Professional cleaning methods for deep cleaning, sanitation, and proper use of commercial products. • Property-ready standards for landlords, realtors, and inspections. • General home repair skills, including patching, painting, fixture replacement, and minor plumbing. • Safety training for chemical handling and equipment use. • Strong customer service experience, ensuring clear communication and reliable results.