Busy Bee Carpet Steamers
Hired 73 times
8 years in business
Cash, Check, Credit card
Top Pro status
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Jan - Jun
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Carpet is very clean and smells amazing. No sticky feeing like with cheaper cleaners. Both the gentlemen were super personable and professional. My carpet dried in a reasonable time just as they explained. We appreciate them showing up right when they said they would with a courtesy call as well. Explained the pricing and did the work. Process was fast but thorough. We will be using them again. They’re not the cheapest but neither is their work. You get what you pay for and cheaper cleaner will make your carpet feel waxy and disgusting. My carpet is soft as before they cleaned. I also had questions and without any hesitation they were answered, with care despite my worries. Great guys.Sep 15, 2020Verified
Excellent job cleaning the carpet. Very professional and detail oriented.Nov 21, 2020Verified
The carpets look even better than when we moved into the rental and we would definitely recommend Busy Bee.Oct 22, 2020Verified
These guys are a little more expensive than others, but their level of customer service is worth it and attention to detai is worth the price difference! I've tried others in the past, but these guys work stands above and beyond everyone else. Quick response, arrives on time, and very professional workers. My carpets are super clean, smells great and all stains (pet stains - dirt and urine) are gone!Sep 17, 2018Verified
Communication was great. I received a lot of quotes and Busy Bee stood out in their explanation of process. I had questions and they were all addressed quickly and honestly. The gentleman arrived on time and did a thorough job. Feel much better about kids playing on their clean carpet now. Thank you! Pleasant smell. Not chemical-y.Jul 23, 2017Verified
- What is your typical process for working with a new customer?We like to get details about what the customer is needing cleaned such as: 1)how many areas or items 2) are there any trouble areas that need special attention such as stains or pet urine 3) inform the customer of our pricing structure and cleaning process 4)inform customer that the technician will call at least 20 mins prior to arrival 5) inform customer that technician will inspect all areas and confirm pricing before cleaning starts and get their approval to get started. We can only give a approximate estimate over the phone because we have not seen or inspected the carpet, upholstery, rug, or tile.
- What education and/or training do you have that relates to your work?Our technicians are certified in carpet cleaning, rug cleaning, tile/ hard surface cleaning and maintenance.
- What advice would you give a customer looking to hire a provider in your area of work?Try and give as much information you can to the provider and ask questions about there service, cleaners, warranty, and type of cleaning provided. A service company should not be short with you in scheduling, they should ask many questions about what you are needing cleaned and what are your expectations. Also keep in mind that cheaper pricing is not always better. A good reputable carpet cleaning company will explain there services in depth and normally will not be the cheapest cleaner in the area. To run state of the art equipment and use top quality cleaners cost companies. Make sure you check reviews and ask for references if not many reviews found. It never hurts to look in more than one place for a companies information. People post reviews in many areas and check the BBB if you still have a concern.