What is your typical process for working with a new customer?
Initially I like to spend a short time getting to know the customer's needs and expectations in their project. I then proceed to get all data required to provide an accurate and fair quote on the project. Ultimately I will strive to offer several choices so my customers can make an informed choice before locking down the work and then finding out later there was something else they would have preferred.
What education and/or training do you have that relates to your work?
I get certifications in all major manufacture's products and installation techniques. The products available today are much different than those used even a few years ago so a good contractor must always study the market, the vendors and know which to use for the proper application.
How did you get started doing this type of work?
Passion for constructing something that lasts and fulfills a need. That and the oil bust in 1983.
What types of customers have you worked with?
New construction and additions. Roofing. Siding/painting. Patios. Outdoor living space. I have dealt with engineers to single owners and each has a dream and I enjoy working with them to help that come true.
Describe a recent project you are fond of. How long did it take?
One of my more recent jobs was rebuilding a kitchen, dining room and garage that was damaged from a tree falling literally through their home. Getting them past the shock of the damage, working all the details out with the insurance company before starting and offering choices to my customer made the job very enjoyable for all of us.
What advice would you give a customer looking to hire a provider in your area of work?
Compare quality before deciding on a fair price. There are a lot of options available when one is doing a complete rehab. Pricing from one contractor to another can vary considerably, based on the quality of materials used and the professionalism of the tradesman.
What questions should customers think through before talking to professionals about their project?
Perfection doesn't happen without proper preparation and complete process.