I had lost data on an external HD. Ryan met with me, diagnosed the problem on-site (Starbucks) and took the drive. Due to the complexity of the problem, he had to keep the drive for a week, but didn't charge me an enormous daily rate. His communication skills are superb: He texted often to inform of the progress, and sent screenshots showing updates. My data was recovered -- and it didn't cost me an arm and a leg. I highly recommend Ryan for data recovery!