FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use the Industry Standard Blue Book for our pricing. We can't always quote over the phone. Some issues need to be further diagnosed before we can give a firm quote.
- What is your typical process for working with a new customer?
I prefer to be contacted by phone. This allows more details about the issue they are having to be addressed and discussed. Many times, once I speak to the customer I am able to advise them to replace their appliance, or to repair the issue themselves. If after we discuss what's going on with their appliance, then we can determine if a technician needs to be dispatched. This process is much easier over the phone.
- What education and/or training do you have that relates to your work?
Yes, our technicians attend regular training seminars.