FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Flooring Direct, we don't Nickle-and-Dime you to death after the estimate. We've built our pricing to be all-inclusive of materials, demo, and putting everything back and cleaning the job site when finished. The price we quote you is the price you'll pay, every time.
- What is your typical process for working with a new customer?
At Flooring Direct, getting all new flooring hassle-free starts with setting an appointment for a free estimate. Our flooring expert will come out and evaluate your existing flooring for demolition, your current floor condition for installation needs, and your project for square area of flooring needed, transitions, baseboards, and more. During this time you'll get to look at samples of the flooring you're most interested in your home next to your furniture in your home's natural lighting. That's true color matching! When you're all done you'll have a free estimate with the flooring of your choosing and a total final price that won't be added onto as the project goes. With several payment options including no-interest financing for those that qualify, there's nothing left to do but sit back, relax and let us handle the rest. We move furniture, we demo the existing flooring and haul it away, we repair and prep the installation surface for installation. We install your new flooring under strict guidelines for warranty support. We put everything back including moving furniture and clean up the job site completely when the work is done. And we don't stop until you are completely satisfied and willing to sign off on our multi-point checklist at the end of the job.
- What education and/or training do you have that relates to your work?
Our company starts in 1989 with Carrol Johns, Inc., installing carpet for multi-family residences like apartment buildings and condos. Founded with a mission to bring integrity and fair pricing for hard work to the flooring installation industry, Carrol Johns grew into Flooring Direct by 2004, with a new focus on Shop-At-Home flooring and putting the residential customer first. Flooring Direct focuses on finding the best flooring experts in our industry and offering them a safe and honest environment to work in, with no sales gimmicks or fake sales that just move money around the price sheet. Flooring Direct seeks out and works with the best installers and skilled wood workers and makes sure that we all live up to the high standards we set for ourselves.