Vick Systems
Vick Systems

Vick Systems

Offers remote services
Offers remote services
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Introduction: Vick audio video is very much concerned about the safety of our customers and concerns due to this coronavirus epidemic. We assure our customers that we have taken every step for the safeguard our customers, our employees are healthy and they use gloves and masks while interacting with the clients. Vick Audio Video, LLC. was founded on the principles of family, trust, reliability and excellent quality in everything we do. Investing in your home audio and visual needs can be a daunting process with so many products available. At Vick Audio Video we don’t believe in just selling some really high-tech gizmos and gadgets, although if you love a good gadget we have you covered. When you call Vick Audio Video, LLC for your initial consultation, the first thing we do is simple: we listen. We take the time and care in finding out your particular needs, helping you make the right decisions for your home or business to meet any budget. Simple, Streamlined and professional but with the personal touch you really need so that you can do the things you really enjoy… Movie anyone? Contact Vick Audio Video, LLC today, just like family only better.
Overview

Hired 21 times

Serves Dallas, TX

3 employees

14 years in business

Payment methods

Check, Credit card

Social media

Facebook

Featured Projects

33 photos

  • Setup new audio video equipment and smart home

    Network Support Services

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Good 4.4

22 reviews

5
73%
4
14%
3
4%
2
0%
1
9%

Read reviews that mention:


Todd H.

Wiring Installation

They provided very responsive service in coming out to estimate work and very quick to accommodate my timeframe with a great rate in doing the work. They delivered quality work in making sure everything was working to my satisfaction. Highly recommended
Jul 22, 2021
·
Verified
Justin W.

Network Support Services

Reached out to Vick for help with home network. Specifically I needed to utilize my Ethernet through several access points to lower number of devices using wireless. I already had the equipment for this. Besides that, I needed help with cleaning up our multiple networks since we had extenders and to make sure all (or most) of our devices were working back as normal. Lastly I needed helping getting a software filter I had purchased applied to our router. Vick estimated the job to take 3 hours and said even if it went longer he would make sure we completed the tasks. The good: • Vick and his associate were friendly and I think, generally speaking, wanted to get everything worked out and make sure I was satisfied. • They do seem to know the ins and outs of home networking. • Hardworking - willing to get their “hands dirty” and work hard. • (Foreshadowing) They refunded a portion of my costs when they realized I was not satisfied. Actually they offered to refund all but they did do some work so I didn’t feel that was equitable. The bad: • Left at 3 hours and didn’t get the whole job done. The WiFi extenders not working. The Ethernet, while the switch installed and wired for ~10 jacks, only had 3 access points. What good is wiring without Ethernet jacks? • Vick would text my phone late at night. Also generally speaking, delayed responses. • At the payment was made via Zelle, Vick continued to insist the payment hadn’t gone through. I sent confirmations. He still said it was in our end, so I checked with my bank. All good, so finally after days of this, he finally realized it was an error/issue his end. • Vick’s English is conversational but there are some limitations on how effective he communicates. The ugly: • Although we discussed them coming back out to finish the job instead of refund and even set tentative days, they did not come (they never fully confirmed either but said they would). • Several times in our “communication” I felt Vick was overly defensive, borderline argumentative/rude. As a person and maybe even a technician, I really respect Vick and hoops the best for him and his business, but as a professional he needs to work on setting expectations and communication.
Sep 14, 2021
·
Verified
William M.

Home Security and Alarms Install

Did an outstanding job and completed as I requested. Even took the time to explain each phase of the project
Vick Systems's reply
Thanks Will for your review. We were humbled to serve you. I congratulate you on moving to this new house. you have a great family, please take care of them.
Oct 12, 2021
·
Verified
Ellen H.

Home Theater System Repair or Service

Phillip from Vick Audio came to my home and arrived early. There was an issue with a component so we arranged for a new one. He came back when the new component came in (he arrived early again) and made sure everything was set up properly and that I understood how to work things before he left.
May 12, 2020
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Verified
Jesse J.

Home Theater System Repair or Service

We needed some work done on our surround sound system. Sound was not coming through our firestick. Not only did they fix that problem, they updated my universal remote so I could switch back and forth.
May 6, 2020
·
Verified

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Our prices are competitive and we also offer discounts from time to time. We offer the best prices in the town with top notch fully trained staff.

  • What is your typical process for working with a new customer?

    For any job, our estimator will visit the job place, calculate all the equipments and man hours needed to do the job and then we send quotation to the customer. These all the services are free of cost and customer can stop the process at any time. Once the customers approves our quotation we start working at the project.

  • What education and/or training do you have that relates to your work?

    Our staff is highly trained and skilled for respective brands and technologies. At the end of the job, our technical supervisor confirms the completion of job according to industry standards.

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