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About this pro
13 years in business
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- What should the customer know about your pricing (e.g., discounts, fees)?Because I offer a variety of different types of services, my prices do vary but are very competitive. Clients will generally be able to find someone cheaper and someone more expensive. I like to keep myself in the middle so as not to price myself out of bids, but not do myself any injustice either. As you probably well know (or will soon learn), the lowest bid is never really the best deal on any product or service.
- What is your typical process for working with a new customer?I qualify a customer based on several factors: Do they know what they want/need? Can they stay focused on that? If the answer to the first two is no, I will politely decline the opportunity. If you are a professional and you know what you want and/or have done this before, we should get along great because next is the consultative phase where I ask all the right questions and listen (well) to your instructions, including the finer points that come from YOUR extensive experience. I will determine whether or not I am the man for the job and if so, how I think we should proceed and what it may cost you. At that point, you get to decide whether to accept my bid or shop around. If you should accept the estimate as proposed, then I will request half up front, before I begin work. This is pretty standard in the freelance game, more especially since Thumbtack and other similar services are not responsible for whether or not we (contractors) actually get paid as agreed, and I am not fond of court or lawsuits. So, please forgive me for being so frank but I do not like to waste your time or mine: With half up front, I know you are serious and like what you see so far. When I then proceed to do exactly what we discussed, you will know that I am really serious. Then I will show you proofs (not hand over final files), you will approve the proofs because it is exactly what you told me you wanted (which is awesome!)... Then when you pay me the other half, I provide all final files as agreed. Now if you weren't a "new customer" maybe we can discuss other options. :)
- What education and/or training do you have that relates to your work?I majored in Computer Animation and Multimedia at the Art Institute of Dallas. I have continued to pursue further education which is totally essential if you wish to remain relevant in any technical design industry. Throughout an additional 10+ years of on-the-job experience, I have continuously broadened my skill set(s), updated my tools, and sharpened my design sensibilities. This professional experience also helped me to learn how to optimize my work flows and processes, regarding the way I manage projects and deal with clients.