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Olivia the sales person was very helpful and attentive until a minor issue came up with the use of a shuttle service. At that point she became cold and nonrespinsive to my questions or concerns. My furniture has been delivered and I still have yet to receive a response from her in regards to two emails I sent. She refused to give me the number or contact info to a higher ranking staff member. I’m giving them to stars on the brighter side due to the actual moving staff. The actual guys who were moving the furniture were very friendly and kind, especially the father and sons team that delivered my furniture to my new place. The foreman for the pickup was able to resolve my shuttle concern swiftly and we were eventually able to move forward with the move, but at one point things were very rocky. Due to the rudeness and shifty ways of Olivia the sales person I would not recommend this company or probably use their services again. I’m really big on customer service and the type of employees that companies choose to represent their brand. Moving is already stressful, especially an out of state move. The sales person should do all they can to support the customer, project unexpected moving cost and explain to the customer in advance, and problem solve as issues arise as often is the case in situations like this. They should not try to avoid the customer as she did when I had questions and concerns.Aug 6, 2018VerifiedRon M.'s reply
Hi Shauntai, We are glad everything worked out and our staff was able to accommodate your move. We do have a record of your last email correspondence where you are thanking Olivia for her response on July 30th with no further emails from you after that. We apologize if something got missed along the way, it is always our intention to assist you during a stressful time. Thank you, Dallas Moving
Integrity and professionalism by Dallas moving. Thank you again and again for all your hard work and effort with my move to Fl. Olivia you are number 1Sep 26, 2017Verified
Best moving company for long distance thank you Olivia and Rons teamSep 16, 2017Verified
Truly amazing team! My moving to Wisconsin with Dallas moving is super easy and a big surprise. Ron and his team are fabulous friendly and funny 😘😘😘😘😘😘😘Aug 24, 2017Verified
Dallas moving is a brand name! Completely professional with great logistics👏Aug 23, 2017Verified
Photos and Videos
- What is your typical process for working with a new customer?When we are approached by a new customer in need of moving services the first step is to discuss what they are looking for in the service. Whats the most challenging part of this move for that individual or family and create a plan that attacks that aspect head first. Based on this information we put together the most accommodating quote for their specific shipment and transition.
- What education and/or training do you have that relates to your work?Our website has a lot of handy information, we also have information that will be emailed to each customer to help explain to process. The most helpful tool for a new customer is our video reviews which really give you a sneak peak into what your move will look like.