Window Genie of Dallas
About this pro
For what they cleaned, they did a reasonable job, but they left the house without completing the job or putting back the window screens and even missed multiple windows. They came back out for a follow up after I complained, but still did not get some of the windows they said they would. The window in the picture is one example. At the follow up visit, they left while we were in the house without following up with us to ensure we were happy. It was an unfortunate experience.Nov 22, 2016Todd And Kelley D.'s reply
We sincerely apologize you were not pleased with your experience as it is truly our goal to provide an exceptional experience. If we are given an opportunity to do so, we would be interested in earning you business again. Please note: our normal window cleaning services do not include removing/replacing or cleaning the screens; however, we can certainly add that to a future project. We wish you the best of luck with your endeavors.
Guys did an ok job on windows on lower floors; upper floor windows are a bit streaky. I recommend that workers should take off their shoes when working inside customers homes.Oct 9, 2016VerifiedTodd And Kelley D.'s reply
Carrie, We are very sorry that you did not get the 5 star experience that we expect from our crew. They are trained to remove their shoes or put shoe covers on when they enter a client's home. We will definitely address this with them. We would be happy to send someone back to your home to address any lingering issues you have with the service you paid for. Feel free to contact us to schedule.
WG did a great job cleaning out our gutters. Would recommend to others.Aug 1, 2016VerifiedTodd And Kelley D.'s reply
Thank you for your feedback, James! We appreciate your willingness to recommend us to others and do look forward to working with you on another project.
Cleaned 16 windows, exterior only, along with sills. Good job on windows, careless on sills, especially at the $40 price.Jul 23, 2016VerifiedTodd And Kelley D.'s reply
Thank you for your feedback, Steven. We also received your other message which was also appreciated as we do strive to provide the highest level of service to our clients; so we like to know when we can improve accordingly.
On time and did the scope as agreed to. Satisfied customer.May 11, 2016VerifiedTodd And Kelley D.'s reply
Thanks for your feedback, Rod. We look forward to being available to help you again on your next project; so please keep us in mind.
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- What is your typical process for working with a new customer?Window Genie of Dallas will come to your home to assess your project free of charge and from there provide you with an estimate for your consideration and answer any questions you may have as you review the information and make your decision.
- What education and/or training do you have that relates to your work?Todd and Kelley come from the corporate world with over 20 years of experience respectively with providing exceptional customer service; therefore we are committed to providing the highest level of service to our clients.
- How did you get started doing this type of work?After successful careers in the corporate world, Todd and Kelley invested in the Window Genie of Dallas franchise in 2013. We recognized that the residents and communities in the Dallas area deserved to have access to a service provider with exceptional standards in providing industry leading, reliable, insured and proven home service.