Window Genie of Dallas

Dallas, TX

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About this pro

How does your business stand out?

Each employee is pre-screened and wears a photo ID badge. All GENIEMOBILES are custom wrapped for easy identification We are fully insured & bonded All work is backed by our exclusive "Streak-Free Guarantee" We offer multiple services to help maintain your home year round. Competitive rates; our services are more affordable than you think.

Location

Dallas, TX 75215

Years in business

19

Number of employees

5

Times hired on Thumbtack

22

Reviews

13 Reviews
  • Austin W. Nov 22, 2016
    Will not use again
    For what they cleaned, they did a reasonable job, but they left the house without completing the job or putting back the window screens and even missed multiple windows. They came back out for a follow up after I complained, but still did not get some of the windows they said they would. The window in the picture is one example. At the follow up visit, they left while we were in the house without following up with us to ensure we were happy. It was an unfortunate experience.
    Todd And Kelley D. Nov 25, 2016

    We sincerely apologize you were not pleased with your experience as it is truly our goal to provide an exceptional experience. If we are given an opportunity to do so, we would be interested in earning you business again. Please note: our normal window cleaning services do not include removing/replacing or cleaning the screens; however, we can certainly add that to a future project. We wish you the best of luck with your endeavors.

  • Carrie B. Oct 9, 2016
    Window Cleaning
    Verified Review
    The Work Crew was Courteous and Polite
    Guys did an ok job on windows on lower floors; upper floor windows are a bit streaky. I recommend that workers should take off their shoes when working inside customers homes.
    Todd And Kelley D. Oct 9, 2016

    Carrie, We are very sorry that you did not get the 5 star experience that we expect from our crew. They are trained to remove their shoes or put shoe covers on when they enter a client's home. We will definitely address this with them. We would be happy to send someone back to your home to address any lingering issues you have with the service you paid for. Feel free to contact us to schedule.

  • James G. Aug 1, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    WG did a great job cleaning out our gutters. Would recommend to others.
    Todd And Kelley D. Aug 2, 2016

    Thank you for your feedback, James! We appreciate your willingness to recommend us to others and do look forward to working with you on another project.

  • Steven D. Jul 22, 2016
    Window Cleaning
    Verified Review
    Cleaned 16 windows, exterior only, along with sills. Good job on windows, careless on sills, especially at the $40 price.
    Todd And Kelley D. Jul 25, 2016

    Thank you for your feedback, Steven. We also received your other message which was also appreciated as we do strive to provide the highest level of service to our clients; so we like to know when we can improve accordingly.

  • Ben J. Jul 15, 2016
    Window Cleaning
    Verified Review
    Todd And Kelley D. Jul 18, 2016

    Thanks, Ben! We look forward to helping you in October for your ongoing quarterly window cleaning service.

  • Rod S. May 10, 2016
    Window Cleaning
    Verified Review
    On time and did the scope as agreed to. Satisfied customer.
    Todd And Kelley D. May 23, 2016

    Thanks for your feedback, Rod. We look forward to being available to help you again on your next project; so please keep us in mind.

  • Jerry V. May 5, 2016
    Residential Window Tinting
    Verified Review
    Whole process, from start to finish, was very professional. Can't get much better. Thanks
    Todd And Kelley D. May 23, 2016

    Our pleasure, Jerry. Please keep us in mind for any other home related project such as window cleaning, gutter cleaning or pressure washing services. We look forward to the opportunity to work with you again in the future. Take care!

  • Ron S. Mar 29, 2016
    Window Cleaning
    Verified Review
  • Daniel A. Mar 25, 2016
    Commercial Window Tinting
    Verified Review
    The technicians did a marvelous job! They were quick, clean, and very polite. They performed a stellar installation on 3 of our windows at our store. Thank you Window Genie of Dallas!
    Todd And Kelley D. Mar 28, 2016

    Daniel, Thank you so much for your feedback! We are so happy to hear our team did a great job for you as it is our pleasure to help our clients with their projects.

  • Jill Y. Oct 28, 2015
    Window Cleaning
    Verified Review
    Quick response, professional, excellent employees who came to clean the windows and screens. I'll be a customer for life! Look no further-
    Todd And Kelley D. Oct 28, 2015

    Jill, thank you so much for your feedback! We love turning new clients in to repeat clients and look forward to working with you again on your next window cleaning or other home service project!

  • Greg N. Oct 27, 2015
    Residential Window Tinting
    Verified Review
    Todd came out on time, got my quote to me in a timely fashion, and his contractors did a great job. They cleaned up afterwards and I am totally satisfied with the job.
    Todd And Kelley D. Oct 27, 2015

    We strive to provide an exceptional experience for our clients from the first communication to finalizing the project; so we sincerely appreciate your feedback, Greg!

  • Patrick G. Oct 16, 2015
    Window Cleaning
    Verified Review
  • Baird G. Apr 8, 2015
    Window Cleaning
    Verified Review
    Window Genie did an excellent job on the house, very professional and punctual. I would certainly hire them again and also recommend their services to friends and family.
    Todd And Kelley D. Apr 8, 2015

    Thank you for the feedback, Baird. We sincerely appreciate it and look forward to helping you again on another window cleaning service or other home service project!

Q&A

What is your typical process for working with a new customer?
Window Genie of Dallas will come to your home to assess your project free of charge and from there provide you with an estimate for your consideration and answer any questions you may have as you review the information and make your decision.
What education and/or training do you have that relates to your work?
Todd and Kelley come from the corporate world with over 20 years of experience respectively with providing exceptional customer service; therefore we are committed to providing the highest level of service to our clients.
How did you get started doing this type of work?
After successful careers in the corporate world, Todd and Kelley invested in the Window Genie of Dallas franchise in 2013. We recognized that the residents and communities in the Dallas area deserved to have access to a service provider with exceptional standards in providing industry leading, reliable, insured and proven home service.
What types of customers have you worked with?
We have worked with all kinds of customers from home and condominium/townhome owners, developers / builders, general contractors, real estate agents, and home owner associations / community managers.
What advice would you give a customer looking to hire a provider in your area of work?
We would encourage you to ask your provider whether or not they are bonded and insured, whether or not they have employees or use sub contractors, and whether or not they perform background checks on the people they will have coming to your home to perform the services.