4. New Elite Roof LLC
- 2 hires on Thumbtack
- Serves Dallas, TX
"We had a complete roof replacement, gutter replacement, screen replacement, as well as sheetrock repair, replacement, and repair done on the interior. Roof replacement included new roof vents and flashing. The work was done due to a bad hailstorm.
Ivan was very customer-focused and responsive. The quality of the work is great. When two small leaks occurred at two points of flashing Ivan was out on Saturday with a workman to fix the issue. (This is a common issue with new roofs.) He came on Saturday after we notified him late Friday afternoon and after we told him the leaks were small and not causing damage inside. After the gutters were replaced touch-up painting was done on eaves. The gutter work even improved the drainage system; a downspout was moved and a drain pan was improved by the front door so water no longer cascades on the porch when it rains. For the interior work, the workmen draped the area so that floors, cabinets, and furniture were protected. Clean-up was thorough inside and out. Everything looks great!
Ivan is efficient. He sends calendar invites so that you know when the different aspects of the work will be done. When Ivan says the work will start at 7:00 a.m. it definitely does. Our repairs were challenging as Ivan and his crew worked around the recent rains. Our roof insatll was delayed a day due to rain. The gutter workers came back several times to finish the work as touch-up painting and caulking cannot be done in the rain. Ivan also texts and calls to ensure that you know what is occurring and to respond to questions or concerns. Ivan did a walk-through with us to make sure we were satisfied with the work. His quotes are clear and detailed. Pricing is fair.
We would definitely hire New Elite Roof again. We would recommend them."