- What should the customer know about your pricing (e.g., discounts, fees)?
My onsite labor rate is $95/hour with a one hour minimum. Subsequent hours are pro-rated in 15 minute increments. There is also a mileage charge of $.42/mile for every mile over 25 miles from my location. I do offer discounted rates for churches, ministries, charities, and other non-profits, as well as veteran owned and first-responder owned businesses. Just mention that you fit one of these criteria in the initial contact. Before any parts are replaced, you will have a firm estimate as to what they will cost. Parts over $75 must be paid for in advance of them being ordered. Labor and mileage will not be charged or collected until job is complete, meaning if a part has to be ordered and replaced on a second trip, you will be charged for everything only once the call is completed and your device is working to your satisfaction. I offer a 30 day warranty on labor and parts* Should you become a repeat customer, then I will bill you for the work done. Should you decide to put your device under a service contract, then you will only be billed for the monthly contract amount. Contact me for more information regarding my service agreements. (*Parts warranty could be longer if vendor I get the part from offers longer warranty)
- What is your typical process for working with a new customer?
Customer reaches out to me here on Thumbtack with the exact make and model of the copier or printer they want serviced and a detailed description of the problem. If it is a device I service and they are okay with my rates after we have communicated, then I respond and we set up a service call.
- What education and/or training do you have that relates to your work?
I have 26 years experience repairing copiers, printers, MFPs, and fax machines of various makes and models. I have factory training and certification from Kyocera/Copystar, Konica Minolta, Muratec, Lexmark, and many others. I also have an Associates Degree in Electronics from DeVry. For healthcare providers, I am HIPAA Compliant Certified.