"So, I called, and Ivy answered, and I explained that I had a completely new roof installed by a different contractor and want to have the new roof inspected before sending the final payment. Ivy took all my pertinent information, and explained before hanging up, that it might be a few days before someone could come out, but she would call me back to let me know. Surprisingly she called back in about a half hour and told me should had someone in my area, Dustin and he would inspect my roof the same day, yes, I said, the same day, Wow. The inspection was thorough, more that what I expected. I was sent a complete PDF that included pictures and comments explaining the issues with the roof replacement and Dustin was open to me contacting him with any questions. All of this within a couple of hours of my initial call. There customer service is EXCELLENT, and I wish I had known of James Kate and Dustin before I had the new roof installed. Thanks Dustin, youre awesome!!!!"