Sublime Water Gardens
About this pro
Shari and her teams were very good.Aug 23, 2017Dan M.'s reply
We appreciate that you took the time to provide your review. Have a great day!
Needed residential pond cleaned and overall service on all equipment, leak detected, net placed etc. Large project, 5+ hours. Estimate provided and job scheduled without delay. Two men arrived on time, did not upsale me, did the work, fixed what was in need of repair, beautiful results!! Provided directions for weekly/biweekly maintenance. 3 koi were handled with care, highly recommend!Dec 14, 2016VerifiedDan M.'s reply
Thank you for being a great customer! We appreciate all feedback, whether compliments or constructive criticism and are grateful that you have taken the time to let us know how we're doing. Have a blessed 2017!
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- What should the customer know about your pricing (e.g., discounts, fees)?We have standard hourly pricing & mobilization charges. We offer ballpark prices for those that are throwing around the idea of a water feature but have no idea what to expect. Send us your ideas, we are happy to help! Otherwise, annual pond cleanouts & maintenance packages have standard pricing based off the water feature's dimensions/gallons.
- What is your typical process for working with a new customer?NEW INSTALLATIONS/REMODELS: Because of the countless water feature styles/designs, we ask that customers have a couple of photos that serve as your inspiration. Also, please provide us with photos of designated area & contact information so that we may provide a ballpark price for your custom project. If the price is right, we schedule an onsite consult with our design guru to nail down actual specs, project designs, concerns, etc. Soon after, a detailed bid w/ equipment options based on budget, wants & needs, hence the need for the initial ballpark price range. LEAK DETECTIONS & REPAIRS: In addition to sending current water feature photos, we first ask that you perform a leak detection test prior to an on-site visit. This will allow us to narrow down the location of the leak by a process of elimination! This helps save US time & YOU money! MAINTENANCE PACKAGES: We offer multiple maintenance pkgs: monthly, every other month, quarterly & custom, otherwise we are also able to quote a 1 time cleanout or 1x maintenance service. Prices are based on your feature's dimensions (LxWxD). Again, we ask that you send us recent water feature photos & inform us of any current complaints or concerns, we will then create you an itemized, detailed estimate to compare service frequency options & prices. Contact us for a detailed description of what we do during our maintenance services & full clean-outs.
- What education and/or training do you have that relates to your work?We have over 25 years in the water feature industry & Sublime Water Gardens has been in business since 2002.