What is your typical process for working with a new customer?
NEW INSTALLATIONS/REMODELS: Because of the countless water feature styles/designs, we ask that customers have a couple of photos that serve as your inspiration. Also, please provide us with photos of designated area & contact information so that we may provide a ballpark price for your custom project. If the price is right, we schedule an onsite consult with our design guru to nail down actual specs, project designs, concerns, etc. Soon after, a detailed bid w/ equipment options based on budget, wants & needs, hence the need for the initial ballpark price range.
LEAK DETECTIONS & REPAIRS: In addition to sending current water feature photos, we first ask that you perform a leak detection test prior to an on-site visit. This will allow us to narrow down the location of the leak by a process of elimination! This helps save US time & YOU money!
MAINTENANCE PACKAGES: We offer multiple maintenance pkgs: monthly, every other month, quarterly & custom, otherwise we are also able to quote a 1 time cleanout or 1x maintenance service. Prices are based on your feature's dimensions (LxWxD). Again, we ask that you send us recent water feature photos & inform us of any current complaints or concerns, we will then create you an itemized, detailed estimate to compare service frequency options & prices. Contact us for a detailed description of what we do during our maintenance services & full clean-outs.
What education and/or training do you have that relates to your work?
We have over 25 years in the water feature industry & Sublime Water Gardens has been in business since 2002.
Do you have a standard pricing system for your service? If so, please share the details here.
We have standard hourly pricing & mobilization charges. We offer ballpark prices for those that are throwing around the idea of a water feature but have no idea what to expect. Send us your ideas, we are happy to help! Otherwise, annual pond cleanouts & maintenance packages have standard pricing based off the water feature's dimensions/gallons.
How did you get started doing this type of work?
Sublime Water Gardens was founded and nurtured by a young man who spent many years in the water. Growing up with parents who built a successful business in the tropical fish industry allowed him to develop a storehouse of knowledge related to the raising of fish and the importance of balancing the ecological system to sustain their life and environment. This young man was a visionary whose imagination allowed him to see the familiar fish in his life in a different "Aquarium". His quest to incorporate a beautiful fish in a different showcase led him in the direction of the water gardens which highlight his talents as a designer and creator of waterfalls and ponds that take boulders and rocks to a higher level. His creative eye is much like the eye of other artists who can see beauty in the slight movement of an object. His quest for perfection drives him as he strives to provide, for those who care.
What types of customers have you worked with?
Commercial & Residential....Koi Ponds, Water Gardens, Pondless Waterfalls, Water Walls, Water Art, Natural Swimming Pools, Splash Pads.... ANYTHING & EVERYTHING related to water!
We specialize in water features!
Describe a recent project you are fond of. How long did it take?
We thoroughly enjoyed our months out in Waco, Texas designing & installing a 100,000 gallon Natural Swimming Pool. This was by far one of our biggest projects yet. It came out beautifully!!!
What advice would you give a customer looking to hire a provider in your area of work?
Always explore your options, just because you might not be able to have the water feature you intended due to cost, various landscape obstacles, or a specific feature, our design guru will try to accommodate the customers wants and needs in other aspects. Sublime Water Gardens --The Water Garden Experts--have a passion for sharing their secrets to creating the 'Perfect Atmosphere".
What questions should customers think through before talking to professionals about their project?
Every customer's vision of tranquility differs from the next. For new installs or remodels, it is best to have ideas/photos that serve as your inspiration & a budget so that we are able to meet your needs. In regards to existing features, we would like to know your current concerns accompanied with a photo & approximate dimensions (LxWxD) &/or gallons. This helps us to create the most ACCURATE & DETAILED estimate possible.