Sublime Water Gardens

Flower Mound, TX

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About this pro

How does your service stand out?

We believe in the upmost quality and best efforts are put into every job that we complete.

What do you enjoy about the work you do?

The sense of tranquility we leave with every customer.

Location

Flower Mound, TX 75027

Years in business

15

Number of employees

10

Times hired on Thumbtack

18

Reviews

14 Reviews
  • Gary S. Jun 26, 2017
    Water Feature Repair and Maintenance
    Verified Review
    Five star experience from start to finish. First contact was with Sharri who was very attentive and very knowledgeable. She worked with me to pre-diagnosis and estimate the project for my specific water feature issue. This initial estimate was quickly provided and extremely fairly priced. Ryan and Tom , my technicians came out and were very knowledgeable , professional and attentive as well. There was no upselling or price gauging on the materials unlike what I experienced from another local servicer. I was provided with detailed documentation explaining the issues and how to handle future issues myself. Excellent customer service , follow up , and clean up. It was a pleasure working with Sharri ,Tom and Ryan !! I would highly recommend them and would not use another. Five Star Experience with Five Star Results !
    Sublime W. Jun 26, 2017

    Thank you, Gary, for your review. I will pass along your compliments to both office & crew as well as management. Both crew & office work hard, & its nice to hear their hard work has not gone unnoticed. We appreciate you taking the time to offer your feedback! As ever, do not hesitate to contact us with questions or concerns, happy to help if we can!

  • Susan R. Mar 16, 2017
    Water Feature Repair and Maintenance
    Verified Review
    Above and beyond!
    The crew of 3 arrived right on time and quickly determined that the job was going to be bigger than we initially thought-they showed us the problem, explained what was going on and how they would fix it. The feature had obviously not been installed very well-the Sublime crew basically had to redo it. Even though they had been scheduled for a short visit they stayed the 3 hours it took to complete the project. The water feature now looks better than it did when it was new, AND they fixed it so we can better monitor the water level. We will absolutely use them in the future!
    Sublime W. Mar 17, 2017

    Thank you Susan for taking the time to write a review. We love to hear from our customers and will pass this along to the crew. It was a pleasure doing business with you. We hope you enjoy your feature for many years.....

  • Roxanne S. Dec 13, 2016
    Water Feature Repair and Maintenance
    Verified Review
    Impressed!
    Needed residential pond cleaned and overall service on all equipment, leak detected, net placed etc. Large project, 5+ hours. Estimate provided and job scheduled without delay. Two men arrived on time, did not upsale me, did the work, fixed what was in need of repair, beautiful results!! Provided directions for weekly/biweekly maintenance. 3 koi were handled with care, highly recommend!
    Sublime W. Jan 12, 2017

    Thank you for being a great customer! We appreciate all feedback, whether compliments or constructive criticism and are grateful that you have taken the time to let us know how we're doing. Have a blessed 2017!

  • Donna G. Nov 27, 2016
    Water Feature Repair and Maintenance
    Verified Review
    Awesome!!
    Excellent response time and service
    Sublime W. Nov 29, 2016

    Thank you Ms.G, It was a pleasure working with you! We appreciate your review. Have a great holiday season, Merry Christmas!

  • Ron R. Nov 18, 2016
    Water Feature Repair and Maintenance
    Verified Review
    Excellent Work
    HAd difficult problem with leak in fountain. They were able to diagnose and fix.
    Sublime W. Nov 18, 2016

    Thank you Ron for taking the time to submit a review. Leak detection/repairs are not always easy, happy we could help. Enjoy your holidays!

  • Diane C. Aug 16, 2016
    Water Feature Installation
    Verified Review
    Customer service is excellent and personnel are knowledgeable. Dan discussed options and helped us find a design that fit both our vision and our budget. Tom and the rest of the crew were polite, hard working and experienced.
    Sublime W. Sep 27, 2016

    Many thanks Diane! We appreciate the feedback and will make sure to pass word along to our crews. They appreciate the compliments. It was a pleasure doing business with you. As always, please do not hesitate to contact us if you ever have any questions or concerns. Enjoy!

  • DEAN D. Apr 11, 2016
    This company is great. I would not trust my water garden and Koi fish to anyone else. I have been extremely pleased with their construction and maintenance. In all that they do, they do it with great care and expertise.
  • Tom V. Feb 15, 2016
    We had a retaining wall collapse which caused a portion of our existing koi pond and waterfall to be damaged. We had our retaining wall repaired by another company and once their work was complete, we hired Sublime Water Gardens to gut everything out and to fully rebuild and reshape the entire pond from the ground up. Dan and his crew are absolute pros. They do not cut corners, they work extremely hard, and are real artists at what they do. I was very specific when I told them I wanted the waterfall and pond to look natural (like something out of a national park.) I wanted to see no part of the waterfall internal components, liner, skimmer, and I didn't want the waterfall to have typical stepped design. I also wanted a landing rock where I could walk out over the water to hand feed my koi. They blew me away with what they made! They brought in a lot of Oklahoma moss rock, boulders, and an amazingly huge hand-selected landing rock that perfectly fit the shape of the pond and looked seamless. I whole heartedly mean it when I say Dan and his crew not only met my expectations, but fully exceeded what I even thought was possible on my budget. They went out of their way to put in the effort in the detail work, which also took me by surprise in comparison to other projects I have had done by other companies and contractors. I was also very pleased with the level of care they used when handling and transferring my koi to the temporary holding tanks. I have some very high end koi from Japan, and the guys were very mindful of how they netted and transported my fish. Overall I am very pleased with the caliber of work they do and the amount of care and pride they put into their work. I can tell they are passionate about water gardens and it shows in their work. Why are you still reading? Hire them.
    Sublime W. Feb 16, 2016

    Thank you for choosing Sublime Water Gardens! We are here for your water feature needs!

  • Judy B. Nov 30, 2015
    Water Feature Repair and Maintenance
    Verified Review
    I was looking for a water feature that would be low maintenance but sound and look good. I had no idea what a bubbling rock was before Devin helped me decide that was the route to go. I would highly recommend Sublime Water Gardens - I LOVE my water feature!
  • Woodhaven P. Jun 17, 2015
    Water Feature Repair and Maintenance
    Verified Review
    Great job! The crew was very professional and accomplished what we needed. We would highly recommend them.
    Sublime W. Jun 18, 2015

    Thank you for choosing Sublime Water Gardens!

  • Joseph L. May 29, 2015
    Water Feature Repair and Maintenance
    Verified Review
    Although they arrived an hour late, they were very professional, worked quickly and did a wonderful job on the repair of my koi pond.
    Sublime W. May 29, 2015

    We apologize for the inconvenience we were held back due to weather conditions. We are happy to hear from another satisfied customer!

  • Marci R. May 15, 2015
    Water Feature Repair and Maintenance
    Verified Review
    Both technicians who came to help me were thorough and professional. They arrived on time and worked hard throughout the day. I thought I needed a new pump, but instead, they discovered I have a bad electrical outlet. They were honest and didn't try to sell me something I didn't need.
    Sublime W. May 18, 2015

    Thank you Marci! We here at Sublime Water Gardens are happy to hear from yet another satisfied customer!

  • Ron O. May 1, 2015
    Water Feature Repair and Maintenance
    Verified Review
    Excellent, expedient, Tom and those with him (there was not a Devin) was very helpful in answering all the questions I asked as was Staci with whom I talked on the phone. From my experience, I definitely would endorse Sublime Water Gardens.
    Sublime W. May 4, 2015

    Thank you so much Mr. Owens it was a pleasure doing business with you. I (Devin) am the marketing director and I handle all the incoming leads until the point of estimating and services done. We are always here to help!

  • Brenda G. Mar 20, 2015
    Water Feature Repair and Maintenance
    Verified Review
    Devin Lauderdale was hired to come in and salvage a waterfall that had been poorly installed last year. His pros did an excellent job! We are so very pleased! It's beautiful!! Crew was punctual, courteous, and most of all very professional! We highly recommend this contractor!!

Q&A

What is your typical process for working with a new customer?
NEW INSTALLATIONS/REMODELS: Because of the countless water feature styles/designs, we ask that customers have a couple of photos that serve as your inspiration. Also, please provide us with photos of designated area & contact information so that we may provide a ballpark price for your custom project. If the price is right, we schedule an onsite consult with our design guru to nail down actual specs, project designs, concerns, etc. Soon after, a detailed bid w/ equipment options based on budget, wants & needs, hence the need for the initial ballpark price range. LEAK DETECTIONS & REPAIRS: In addition to sending current water feature photos, we first ask that you perform a leak detection test prior to an on-site visit. This will allow us to narrow down the location of the leak by a process of elimination! This helps save US time & YOU money! MAINTENANCE PACKAGES: We offer multiple maintenance pkgs: monthly, every other month, quarterly & custom, otherwise we are also able to quote a 1 time cleanout or 1x maintenance service. Prices are based on your feature's dimensions (LxWxD). Again, we ask that you send us recent water feature photos & inform us of any current complaints or concerns, we will then create you an itemized, detailed estimate to compare service frequency options & prices. Contact us for a detailed description of what we do during our maintenance services & full clean-outs.
What education and/or training do you have that relates to your work?
We have over 25 years in the water feature industry & Sublime Water Gardens has been in business since 2002.
Do you have a standard pricing system for your service? If so, please share the details here.
We have standard hourly pricing & mobilization charges. We offer ballpark prices for those that are throwing around the idea of a water feature but have no idea what to expect. Send us your ideas, we are happy to help! Otherwise, annual pond cleanouts & maintenance packages have standard pricing based off the water feature's dimensions/gallons.
How did you get started doing this type of work?
Sublime Water Gardens was founded and nurtured by a young man who spent many years in the water. Growing up with parents who built a successful business in the tropical fish industry allowed him to develop a storehouse of knowledge related to the raising of fish and the importance of balancing the ecological system to sustain their life and environment. This young man was a visionary whose imagination allowed him to see the familiar fish in his life in a different "Aquarium". His quest to incorporate a beautiful fish in a different showcase led him in the direction of the water gardens which highlight his talents as a designer and creator of waterfalls and ponds that take boulders and rocks to a higher level. His creative eye is much like the eye of other artists who can see beauty in the slight movement of an object. His quest for perfection drives him as he strives to provide, for those who care.
What types of customers have you worked with?
Commercial & Residential....Koi Ponds, Water Gardens, Pondless Waterfalls, Water Walls, Water Art, Natural Swimming Pools, Splash Pads.... ANYTHING & EVERYTHING related to water! We specialize in water features!
Describe a recent project you are fond of. How long did it take?
We thoroughly enjoyed our months out in Waco, Texas designing & installing a 100,000 gallon Natural Swimming Pool. This was by far one of our biggest projects yet. It came out beautifully!!!
What advice would you give a customer looking to hire a provider in your area of work?
Always explore your options, just because you might not be able to have the water feature you intended due to cost, various landscape obstacles, or a specific feature, our design guru will try to accommodate the customers wants and needs in other aspects. Sublime Water Gardens --The Water Garden Experts--have a passion for sharing their secrets to creating the 'Perfect Atmosphere".
What questions should customers think through before talking to professionals about their project?
Every customer's vision of tranquility differs from the next. For new installs or remodels, it is best to have ideas/photos that serve as your inspiration & a budget so that we are able to meet your needs. In regards to existing features, we would like to know your current concerns accompanied with a photo & approximate dimensions (LxWxD) &/or gallons. This helps us to create the most ACCURATE & DETAILED estimate possible.